Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron | Page 14

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
144 Reviews
4.9

144 Reviews

Write a Review

144 Reviews of Lance Gendron

August 19, 2024

Dealership Rating
Employee Rating

It is amazing that a car with less than 20,000 miles needs new tires. I would love to know the margin on tires because it does not matter the quality of the car, every dealer wants to sell you new tire More

by amefcpa0563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 16, 2024

Dealership Rating
Employee Rating

Prompt courteous service. Clean and spacious area where I was able to get some work done. More

by mfgeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Curt Douglas, Jason Campbell, Deanna Morgan, Matt Roy, Peter Neslusan , Elaine Healy, Jennifer Martel, Leanne Rattey

Aug 19, 2024

BMW of Shrewsbury responded

Thanks so much for the 5-star review of BMW of Shrewsbury!

July 31, 2024

Dealership Rating
Employee Rating

It was the best experience that I’ve ever had at a dealership. . Nate made it very easy to get the car that I wanted. More

by paulahebb8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Reindorf

Jul 31, 2024

BMW of Shrewsbury responded

Paula, we're delighted to hear that Nate made your experience at BMW of Shrewsbury so enjoyable and easy. Thanks for sharing!

July 30, 2024

Dealership Rating
Employee Rating

Sam was great but the dealership as a whole should step up their game. At Audi, they treat you like you matter to them. I had to wait 25 minutes to speak to The gentleman in charge of getting my car checke More

by rosiesellshomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam

July 30, 2024

Dealership Rating
Employee Rating

Lance was extremely helpful, kept me informed about my car. Explained the plan on the repairs along with how long it would take. Very caring towards my concerns with my car. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2024

BMW of Shrewsbury responded

Paula, we're delighted to hear that Lance provided such attentive service at BMW of Shrewsbury. Thanks for sharing your positive experience!

July 18, 2024

Dealership Rating
Employee Rating

Very responsive / great job / Lance does a great job with communication and explanation of any work needed More

by Michael Halpern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

BMW of Shrewsbury responded

Michael, we're glad to hear that Lance provided excellent communication and service at BMW of Shrewsbury. Thanks for the positive feedback!

June 13, 2024

Dealership Rating
Employee Rating

Lance was courteous and professional. He explained all the services that were required and the ones that could wait. He also showed me how to change the battery in my fob. More

by smkras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

BMW of Shrewsbury responded

Thank you for the great feedback! We're glad to hear Lance provided courteous and professional service at BMW of Shrewsbury. If you have any more questions or need further assistance, we're here to help!

June 01, 2024

Dealership Rating
Employee Rating

Excellent service people was very helpful and very informative and hapitqlity was good , no issues at all More

by ancal9
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 03, 2024

BMW of Shrewsbury responded

Thank you for the positive feedback! We're glad to hear that our team at BMW of Shrewsbury provided excellent service and hospitality. We appreciate your support!

May 08, 2024

Dealership Rating
Employee Rating

Easy to deal with. Got great support to handle out of warranty service. Lance handled all seamlessly and did a great job More

by capecod01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

BMW of Shrewsbury responded

We're glad to know that Lance and our team at BMW of Shrewsbury could provide you with seamless support for your out-of-warranty service. Thanks for sharing this positive feedback!

March 27, 2024

Dealership Rating
Employee Rating

I've done business with its dealership for at least 25 years. And i've always gotten extremely great service More

by Mgreycat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2024

BMW of Shrewsbury responded

We're so glad to have had your support for over 25 years here at BMW of Shrewsbury! It's wonderful to know you've consistently received great service. Here's to many more successful years together!

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