Lance Smith | Page 30

Lithia Hyundai was amazing ,clean, friendly staff, and so very helpful in helping find the car of your dreams. They work with your budget and they do everything they can to get you into the new car. very helpful in helping find the car of your dreams. They work with your budget and they do everything they can to get you into the new car. More

by penguinsfive775 Verified Customer Verified Customer

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The dealership is pretty good. Their finance department had tried everything they can to help me in a dire situation. And they were very creative in their problem solving skills. D Their finance department had tried everything they can to help me in a dire situation. And they were very creative in their problem solving skills. Dustin is a master financier,, along with Brian. But I came in to have my 2016 Ram 1500 fixed, which I purchased from them. The repair needed was a suspension issue. Which had previously failed twice before. This time I had my family in the truck and it could of ended disastrously. So when I brought the truck in. I checked in with Lance. He was initially warm, but it quickly changed after i pointed out my issues and why I was there. I asked him to take a look and see why this issue keeps happening. And then I asked for a loaner. As this was our only families vehicle. I love in south lake tahoe, so this entire ordeal had taken 2 days to get the truck there. And a day off work. I explained to Lance, that I need a vehicle while I'm waiting for repairs. And I insisted, simply because it was a failed repair that forced me to tow the truck there. So I couldn't just come back later. I needed something for my kids and wife to get to school. And he simply replied, "so do all these other people", I don't know what you want me to do". To which i replied, " I need you to help me, I shouldn't be stranded because of a repeated faulty repair job." " there's nothing I can do." With a shrug, he dismissed me. I told him "that's a real xxxxty way to treat a customer your service team screwed over". His only reply, with distain, was " im sorry you feel that way". That was last Monday. I haven't heard a thing from the service department. Not from Lance who gave me his card, nor anyone else in service. This is the worst service. Which is a warranty covered issue, that I've ever dealt with. I'm hoping they remedy the issue for good this time. But with this track record. I doubt it will be fixed. At least not the way it should be. Still waiting for a call. 6 days and counting. More

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Lance has always been so professional and helpful. He listens well and follows through every time. He listens well and follows through every time. More

by CHRISTIANGAL4711 Verified Customer Verified Customer

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Will be returning to Reno Hyundai for all of my cars needs. Carson city Hyundai is awful! needs. Carson city Hyundai is awful! More

by Cali4nia25 Verified Customer Verified Customer

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Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up. is one of the best employees. Keep it up. More

by tpetersen056 Verified Customer Verified Customer

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Lance is always so friendly, very personable. Excellent customer service and helpful. I bought some wiper blades buy one get one free and he went out put them on and we made sure and tested them Excellent customer service and helpful. I bought some wiper blades buy one get one free and he went out put them on and we made sure and tested them with squirting the water to make sure there were no ripples and they worked just right. He always goes beyond the service. Thank you Lance for being my service advisor. More

by JULIEG112016 Verified Customer Verified Customer

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Always good service and great direction from Lance. How much more can I say? No need How much more can I say? No need More

by TIMCAT6693 Verified Customer Verified Customer

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A very friendly and professional staff. I feel they do their utmost to accommodate me and always have my vehicle ready as promised. I feel they do their utmost to accommodate me and always have my vehicle ready as promised. More

by reno george Verified Customer Verified Customer

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Always helpful and informative answers. All questions. Comfortable waiting area. I don’t know what else to say. All questions. Comfortable waiting area. I don’t know what else to say. More

by RBOGENREIF Verified Customer Verified Customer

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wonderful service and very nice people. The automobile was clean and nice. I givebit a ten stars The automobile was clean and nice. I givebit a ten stars More

by LAURIE.GOSSETT2020 Verified Customer Verified Customer

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