Lance Smith
Lance Smith at Lithia Hyundai of Reno
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Lance Smith | Page 30

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
701 Reviews
4.8

701 Reviews

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701 Reviews of Lance Smith

July 14, 2022

Dealership Rating
Employee Rating

Efficient, friendly and quick. Only complaint is oil put in my car was not what manufacturer says to use, so found that to be a bit unsettling and the reason I didn’t give a 5 star More

by SHAUNNA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2022

Lithia Hyundai of Reno responded

Hi Shaunna, it's wonderful to see you received efficient, friendly and quick service during your visit. However, I would like to address your concerns about the oil. Please contact me at your convenience, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 10, 2022

Dealership Rating
Employee Rating

Are use the dealership because I am very impressed with the service department Lance Smith who works in the service department is very knowledgeable helpful kind and honest More

by SWEETLISA36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2022

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback and look forward to your next visit!

June 25, 2022

Dealership Rating
Employee Rating

On the road in May w trouble light suddenly on in the Palisade, called Lithia Hyundai in Reno, Lance in service got us in, problem diagnosed promptly, back on the road w codes, service recommendation for More

by csm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 25, 2022

Lithia Hyundai of Reno responded

Thank you for taking the time to share your experience. We are pleased to learn you had a positive experience with our Service Team. If we can be of any further assistance, please don't hesitate to contact us at Lithia Hyundai of Reno.

June 25, 2022

Dealership Rating
Employee Rating

It is a great place to take your car for servicing and for maintenance yip More

by CCKAMINSKAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2022

Lithia Hyundai of Reno responded

Thank you for trusting us with your vehicle. We at Lithia Hyundai of Reno appreciate you taking the time to leave us a five-star review. Our Service Team will always be here to assist with any future needs. Come back and visit us again soon.

June 18, 2022

Dealership Rating
Employee Rating

I love the personable service. Very friendly people. Very reasonably priced and I know everything that needs to be done gets taken care of. More

by CRSCTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Lithia Hyundai of Reno responded

Lithia Hyundai of Reno strives to provide friendly and personable services to our customers. We are thankful for this amazing 5-star review and we hope to have the pleasure of being of service to you again in the future.

June 17, 2022

Dealership Rating
Employee Rating

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work! More

by Parkerjw28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2022

Lithia Hyundai of Reno responded

Lithia Hyundai of Reno is thrilled to see that you experienced excellent work from our Service Team! We appreciate having you as a valued customer and look forward to seeing you again.

June 17, 2022

Dealership Rating
Employee Rating

Lance Smith is a very good salesman he has always helped me in trying to make my vehicle safe and tells me to bring it in when I have a engine light to find out what’s going on I appreciate appreciate him v More

by CRANMORE_JUDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2022

Lithia Hyundai of Reno responded

We are thrilled that our Service Team always take such great care of you and your vehicle. We appreciate having you as such an amazing customer here at Lithia Hyundai of Reno. We hope you never hesitate to reach out to us with any questions or concerns.

June 16, 2022

Dealership Rating
Employee Rating

Friendly service. Decent waiting area and WIFI with good coffee. Prices for service seem about the same as every other dealership. More

by VanDeezy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2022

Lithia Hyundai of Reno responded

Thank you for your great review. Our Service Team looks forward to helping with any future needs. Come back and visit us again soon at Lithia Hyundai of Reno.

June 14, 2022

Dealership Rating
Employee Rating

This dealership has already been ver responsive to our questions and scheduling needs. We've owned a Hyundai for 3 years and have been very satisfied with the Lithia dealership. More

by ROLANDWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2022

Lithia Hyundai of Reno responded

Hello, we truly appreciate your positive feedback and look forward to working with you again in the future!

June 14, 2022

Dealership Rating
Employee Rating

Their attention to detail is lacking. They did not give me any status on vehicle health. More

by FARLEYLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 17, 2022

Lithia Hyundai of Reno responded

Hello, thank you for sharing your feedback. I apologize our attention to detail was not up to par during your last visit. I would like to speak with you about your concerns and would appreciate hearing from you. Thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

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