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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 31

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
934 Reviews
4.6

934 Reviews

Write a Review

934 Reviews of Lance Smith

August 11, 2023

Dealership Rating
Employee Rating

Always, very friendly and helpful. Lance has a wonderful personality. Excellent customer service personalize is everything. More

by JULIEG112016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2023

Lithia Hyundai of Reno responded

Thank you, Julie, for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno; we look forward to having you as one of our valued customers for many more years to come.

August 11, 2023

Dealership Rating
Employee Rating

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them. More

by SHEILAHOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Chantel Hughes, Donald Ostrom

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Aug 12, 2023

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

August 10, 2023

Dealership Rating
Employee Rating

You guys are the best! ! Prompt and professional. Glad to own a Hyundai. Would buy another one. More

by vchjanann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Didn't interact with anyone else.

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Aug 11, 2023

Lithia Hyundai of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Hyundai of Reno, we look forward to having you as a valued customer for many years to come!

August 06, 2023

Dealership Rating
Employee Rating

Lance is always very wonderful, friendly and professional. My visit there is always great and wait time is not long. Thank you More

by GPRICE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2023

Lithia Hyundai of Reno responded

Thank you for taking the time to share your thoughts on working with Lance and our team. We're glad to hear we delivered such a great experience!

August 03, 2023

Dealership Rating
Employee Rating

Very friendly staff who were quick and efficient in helping me find my new car at a price I could afford. More

by jenniferdavis8385
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham , Lucas Bragg, Larry Farrell, David Lennox

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Aug 04, 2023

Lithia Hyundai of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Hyundai of Reno.

August 02, 2023

Dealership Rating
Employee Rating

The dealership is always friendly and far from pushy. This is my preferred dealership for both new and used cars. More

by CDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham , Matt Franceschini

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Aug 03, 2023

Lithia Hyundai of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 30, 2023

Dealership Rating
Employee Rating

I've has cars from Lithia Hyundai since 2004. They have been honest and fair with our family. More

by WURRUTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Lithia Hyundai of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Hyundai of Reno, Lance, and our team look forward to having you as a valued customer for many years to come!

July 29, 2023

Dealership Rating
Employee Rating

Two weeks in and I am still waiting for my car to be repair too long of a wait. The gentleman at the service department is nice. But nice won’t cut it. I have call the service manager twice and no retur More

by obecito1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Olsen, Drea McGiffin

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Aug 01, 2023

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 25, 2023

Dealership Rating
Employee Rating

Always there to help when I need them. I may want to sell the car soon. More

by ZACKCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2023

Lithia Hyundai of Reno responded

Thanks, Zack, for sharing about your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

July 20, 2023

Dealership Rating
Employee Rating

It's always a pleasure visiting this Dealership and Lance is awesome. Give him a raise!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini

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Jul 21, 2023

Lithia Hyundai of Reno responded

Hi Larry, thank you for visiting and leaving a wonderful review about your awesome experience with Lance. We look forward to seeing you again soon!

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