Larry Bond | Page 14

I have never had a better experience at a dealership. Larry and the Koons team checked my tires and made sure everything was ok, so I could get back to my son’s baseball tournament. Most efficient servic Larry and the Koons team checked my tires and made sure everything was ok, so I could get back to my son’s baseball tournament. Most efficient service ever. More

by Christina.margaret.brown Verified Customer Verified Customer

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The service that I receive at Koons Volvo reassures my choice in selecting Volvo and this location for services. Mr. Bond has always taken great care in advising me of services needed for my car. Mr. Bond choice in selecting Volvo and this location for services. Mr. Bond has always taken great care in advising me of services needed for my car. Mr. Bond and the service team will be part of the reason I remain a Volvo owner. And the car is also pretty awesome! More

by zylesse Verified Customer Verified Customer

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Excellent quality workmanship and customer communication. Larry does an excellent job of keeping me informed, discussing options and interfacing with the mechanics. Larry does an excellent job of keeping me informed, discussing options and interfacing with the mechanics. More

by ERIC.GUNDLACH Verified Customer Verified Customer

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Call Dealership was professional ,On point with everything needed to be done to my car. everything needed to be done to my car. More

by durrell.alexander Verified Customer Verified Customer

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Came in on Wednesday first thing in the AM because my coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well. They provided me recommended services and I have an appointment for July 31, 2026. I love Koons. I will stick my Koons, between Larry Bond and AJ McMillen (my backup) service techs, I will continue to patronize Koons Volvo of White Marsh. I am looking to purchase my next Volvo from Koons as well. Thank you, guys. More

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Couldn't be happier with the service. Quick easy and painless. Came in for speaker repair on driver door. Was in and out in 30mins Quick easy and painless. Came in for speaker repair on driver door. Was in and out in 30mins More

by davidstelmach410 Verified Customer Verified Customer

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Their service department could use an overhaul. The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? Th The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? The next thing is that they dont diagnose anything until they tell you what they THINK* is wrong, and you sign an estimate guaranteeing you'll pay the amount they THINK* it will cost. Also, you'll most likely have to pay to re-program the car before they can do anything. They have never, ever confirmed if my parts are covered by the warranty beforehand (which i get it, it depends on why the part is faulty), but the issue is that every question you ask them, they always say they dont know. Expect that if your car needs to stay overnight, there will be communication before everyone leaves for the day. Lastly, if you're a woman, just have your husband call and deal with them, because if its a woman speaking to them, nothing is covered under the warranty, but if a man calls, parts are magically covered. More

by allyschubbe Verified Customer Verified Customer

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Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O He is great to work with and his team as well. Thank you Alan & Larry, Larry O More

by larry518 Verified Customer Verified Customer

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The best thing I can say is you have Larry Bond working for you. Next is the maintenance is first class, good recommendations, up front with your pricing. The facilities are excellent, great loaner car p for you. Next is the maintenance is first class, good recommendations, up front with your pricing. The facilities are excellent, great loaner car program. More

by George Verified Customer Verified Customer

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Larry is so incredibly helpful. There was a bit of a scheduling snafu - the automated system booked an appointment, but I didn't actually need to be there. He was incredibly apolo There was a bit of a scheduling snafu - the automated system booked an appointment, but I didn't actually need to be there. He was incredibly apologetic, unnecessarily so, and we made the most of my trip to make sure my car left in tip-top shape. Always a pleasant experience with the folks here. More

by courtney Verified Customer Verified Customer

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