Larry Harris | Page 4

Excellent care. Serviceman was ver attentive and timely. Lobby ran out of water. Nice receptionist Serviceman was ver attentive and timely. Lobby ran out of water. Nice receptionist More

by SPTLAW1 Verified Customer Verified Customer

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Nice and clean. Great service. Great employees. Employees are very knowledgeable. Both the sales department and the service department is great. I always feel welcom Great service. Great employees. Employees are very knowledgeable. Both the sales department and the service department is great. I always feel welcomed there. More

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Victor Montes is an amazing sales person! !! We've bought 2 cars & are extremely happy 😊 they treated us like family. Anita is great!!! Viva Puerto Rico!!! Love this place!!! !! We've bought 2 cars & are extremely happy 😊 they treated us like family. Anita is great!!! Viva Puerto Rico!!! Love this place!!! More

by Desiree & Euclides Torres Verified Customer Verified Customer

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We did an internet sale with a trade in. Including test drive we were there for less than one hour. Easiest car purchase of my life! Did credit application on line. Everything was ready Including test drive we were there for less than one hour. Easiest car purchase of my life! Did credit application on line. Everything was ready to go after we looked and drive the car. No haggling. Straight forward. Nice follow up to make sure we were happy two weeks after. More

by tlpensko Verified Customer Verified Customer

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They are all very nice and accomodating. . i love their service and can meet you halfway.. so far. Im very satisfied with their service.. . i love their service and can meet you halfway.. so far. Im very satisfied with their service.. More

by gcgochingco Verified Customer Verified Customer

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Over southbay infinity did a good job. However, after the sale my interaction with their sales manager wasn’t the best. I reached out for additional support and his response to me was “ wh However, after the sale my interaction with their sales manager wasn’t the best. I reached out for additional support and his response to me was “ why would I go out of my way to do that for you“ Needless to say I was very pissed and wanted to return my vehicle. I was livid but maintain my composure and was given what I needed after I ask to speak with his supervisor. Was also sadly disappointed that the supervisor never returned my call. Highly unlikely that I’ll do business again with Southbay infinity. I will be returning to Cerritos Infiniti where I’ve never had any of these issues. More

by lady.deshawn04 Verified Customer Verified Customer

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Enjoyable sales experience and documentation process was quick and efficient. I would recommend this dealership. quick and efficient. I would recommend this dealership. More

by Name Verified Customer Verified Customer

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Best dealership ever, the service was immaculate, victor and Larry made this the best possible buying experience and Larry made this the best possible buying experience More

by eduardojim1995 Verified Customer Verified Customer

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ALL WOMEN…BEWARE! Mechanics!! Too many problematic issues occurred outside of what I brought the car in for to rate higher. Brought car in for rear brakes, and sw Mechanics!! Too many problematic issues occurred outside of what I brought the car in for to rate higher. Brought car in for rear brakes, and switch button to start the car, and oil change. They came back with other additional work they recommended be done. I agreed to 80% of their recommendations. Brake job was not thoroughly tested for safety. Car rolled when parking brake is engaged. Also braking was way worse than before, as I found that out when I nearly missed having a fwy speed accident because brakes barely worked well enough to stop the car. They said I needed front brakes resurfaced. Did that and was on the fwy after that repair and again the brakes performed even worse and stopping quickly was completely out of question. Car was not test driven before they returning it to me. Weird. Asst. Manager got involved and saw to it that new rotors were provided and installed and the hand brake was properly adjusted. Now got car back, next day the car over heated; radiator damage. Seems strange. Could be a coincidence, retaliation for complaining perhaps? Idk, other places, they diagnose, make a recommendation and car performs great without a chain reaction of other stuff failing across the board warranting more and more cash to get the car running again. That only happens to me when I’ve come to THIS dealership. I stopped using this service dept years ago because they refused to address and fix reported issues while car was under warranty. But when warranty expired; then all of a sudden they wanted to fix all the issues at my expense…just shady. These comments are not at all about my Service Consultants. They were excellent! Very kind and professional. My comments are about the phantom technicians/mechanics that performed the repairs poorly. The oil change, hand brake adjustment and sensor replacement work was excellent. Kudos to the techs responsible in those instances. The rest of it; meh…not so much. Ultimately, had to tow the car to Orange Coast Infiniti. Car now runs fantastic!! More

by carlarbriggs Verified Customer Verified Customer

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Our experience was fantastic. Larry Harris was professional, honest, he answered all of our questions and we believe we walked out with the best deal possible. We would not hesita Larry Harris was professional, honest, he answered all of our questions and we believe we walked out with the best deal possible. We would not hesitate to refer someone looking for an infinity to Larry and his team. More

by Eric Verified Customer Verified Customer

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