Larry Harris
Larry Harris at INFINITI of South Bay

Larry Harris | Page 6

Acquisition Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

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131 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

31 yrs, 4 mos

Employee Video

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131 Reviews

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131 Reviews of Larry Harris

February 20, 2022

Dealership Rating
Employee Rating

$767. 80 for 90 minutes of labor. "but it was a two man job", he says. That works out to $255.93 p/h for labor. That's for a routine 60K service. And with a More

by Menno
Customer Service
Price
Recommend Dealer
No
Feb 23, 2022

INFINITI of South Bay responded

Menno, Please allow me to first apologize for any confusion that may have happened this weekend. We pride ourselves in delivering the best performance and exceeding our clients expectations when it comes to delivering on labor times quoted. I understand your vehicle was delivered ahead of its promised time and caused confusion. We pride ourselves on transparency and honesty when it comes to communicating with our clients. Rest assured, I will be reaching out to you shortly to better understand your concerns. Carlos Robles Service Manager INFINITI of South Bay

Feb 20, 2022

Menno responded

Oh, forgot to add: total price for a routine 60K service: $1295.80 Not bad for 90 minutes of work.

February 15, 2022

Dealership Rating
Employee Rating

Great customer service! Larry Harris and Mike Molles clearly show that they care about their customers. They make sure that needs are met and work is done in a satisfactory More

by SHEILA.LIGHTSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas, Michael Molles

Feb 15, 2022

INFINITI of South Bay responded

Thanks! We're so happy to hear that you had such a great experience with Larry and Mike and that they went above and beyond to ensure that your needs were met and that the work was completed in a timely manner! We really appreciate this kind review and we hope to see you back here again. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 03, 2022

Dealership Rating
Employee Rating

Professional Knowledgeable Courteous Clean Fast Professional Knowledgeable Courteous Clean Fast Service Reasonable Pricing Easy to Contact Quick Return Call Job is Done Right More

by AROYS1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Kas Yeganeh

Feb 04, 2022

INFINITI of South Bay responded

Thank you for taking the time to leave us this review! We're glad to see you had such a great experience here at our dealership and that our staff was professional and knowledgable and that you found our dealership to be clean! We hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 23, 2022

Dealership Rating
Employee Rating

I’ve been leasing Infiniti vehicles continuously since 2009 in Los Angeles and Miami. Infiniti of South Bay is the worst dealership I’ve ever worked with. I ended up leasing my new vehicle from Lexus beca More

by SBS5
Customer Service
Friendliness
Price
Recommend Dealer
No
Jan 31, 2022

INFINITI of South Bay responded

We don't understand what went wrong. We pride ourselves in our level of customer service and the fact that a large majority of our business is from referrals. Please contact me directly so that I can better understand how we didn't meet your expectations. Thank you, Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 20, 2022

Dealership Rating
Employee Rating

The overall experience at south bay was great , easy fast and they are not pushy. Friendly they made sure we got helped and always asked if we have any questions. I will recommend this to my friends and fami More

by vianney2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2022

INFINITI of South Bay responded

Thanks! We're glad to hear that your overall experience was great and fast. Our team doesn't wan to push anyone into a decision but to help and educate their customers which leads them to make the best decision! We appreciate the recommendations to your friends and family. We hope to see you back again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 03, 2022

Dealership Rating
Employee Rating

They provided me with the best customer service and were very transparent throughout the entire process which made things go smoothly and efficiently More

by MRAMI050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kelvin Bratcher, Carlos Robles, Jaime Zamora , Jerry Vargas, Ever Villalobos

Jan 04, 2022

INFINITI of South Bay responded

Thank you! We are pleased to hear that our team provided you with the best customer service and were honest and upfront throughout the entire process. We hope you enjoy your new ride! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 01, 2022

Dealership Rating
Employee Rating

This being our 6th nissan Infiniti lease I would say we have had exceptional encounters and not so good ones. This time was not great! It was a bummer because We had higher expectations More

by LJO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Ruiz, Kas Yeganeh, Mike Molles , Andy Kim

Jan 14, 2022

INFINITI of South Bay responded

Hi! Thank you for being such a loyal customer. We're sorry to hear that this recent experience wasn't so great. Please reach out to us so we can address any concerns. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 09, 2021

Dealership Rating
Employee Rating

Dealership was great service just sadly sold me car that took month to pass inspection . The fact they said car would be ready 2 days after I purchase it was ok with me but it dragged on for over month whic More

by will112802
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kas Yeganeh, Mike Molles

Jun 29, 2022

INFINITI of South Bay responded

Will, we apologize that this dragged on for the multiple reasons it did. All we can do is thank you for your patience and let you know we appreciate you and your business. We hope that things could have gone quicker. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

November 14, 2021

Dealership Rating

Customer service was A+. Sales person was inviting, friendly, and knowledgeable. Finance Department made the process smooth. Drove off the lot satisfied. More

by quiana.c
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Ruiz, Victor Montes

Nov 15, 2021

INFINITI of South Bay responded

Thank you for taking the time to leave us this review! We're so glad to hear that you had an excellent experience here at INFINITI of South Bay. Our team always makes sure to make the process as smooth as possible and we're glad you left feeling satisfied. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 11, 2021

Dealership Rating
Employee Rating

I wasted lots of time, I told the dealership that that the subwoofer was blown, they said it good, take the subwoofer and test it !!! Awful, the service consultant said , take it somewhere else and test i More

by LUTHER_ROYAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ever Villalobos

Jun 29, 2022

INFINITI of South Bay responded

Mr Royal, We apologize that you feel your visit was a waste of time, we replaced and repaired important manufacturer recalls that could effect the long-term safety of your vehicle. Unfortunately we cannot be responsible for or test any aftermarket equipment that may have been installed in your vehicle. Carlos Robles Service Manager INFINITI of South Bay

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