Larry Kidd | Page 16

As a luxury car dealership, dont forget the little things Having been a NS Lexus customer before I made the move to purchase a used BMW from the dealership recently. My expectation from previous encounter le Having been a NS Lexus customer before I made the move to purchase a used BMW from the dealership recently. My expectation from previous encounter lead me to return. I guess my lower rating is based on small things, attention to detail which I would expect from a Luxury car dealership. First of all, I felt I got a very good price on the vehicle. These were small things, but small things tend to lead to an overall impression of the experience. We gave an extra day to get the car prepped for pick up, arrived at noon the car was not ready, so they prepped the car,, but I had to put the floor mats in myself when I got home and the inside of windows needed to be cleaned. A small thing that could have easily been handled during prep. Lastly, we are almost 10 weeks since the purchase and no second key has been delivered. Since I felt there was no sense of urgency from NS Lexus to resolve this issue after suggesting it a few times, I ordered a key from BMW myself. Those are not cheap, but it was necessary, this is something that should have been dealt with. Again, you should expect more from a luxury dealership. I am certain they can correct this sort of behavior with a little more focus and follow thru. More

by RR1975 Verified Customer Verified Customer

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No Hassle!! Everything went very smoothly from the time we arrived to the time we left. Professional service! Thank you so much for such a great sales experience. Everything went very smoothly from the time we arrived to the time we left. Professional service! Thank you so much for such a great sales experience. More

by TACOMAHILL Verified Customer Verified Customer

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Easy and to the point The help that Eddie gave us was amazing! He understood what we needed and worked around what we had. He understood our needs and was just all around a The help that Eddie gave us was amazing! He understood what we needed and worked around what we had. He understood our needs and was just all around amazing. More

by HILDAMENDOZA59 Verified Customer Verified Customer

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Thank You Larry Kidd made the purchase of my Lexus extremely easy with no pressure from online. Everything was ready to go to finish the sale and trade in by th Larry Kidd made the purchase of my Lexus extremely easy with no pressure from online. Everything was ready to go to finish the sale and trade in by the time I walked in. More

by JILLPRICETXAZ Verified Customer Verified Customer

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Great sales person Excellent sales and service. We really enjoyed our purchase experience with Eddie Washington, he was very knowledgeable and courteous and kind. Brent Excellent sales and service. We really enjoyed our purchase experience with Eddie Washington, he was very knowledgeable and courteous and kind. Brent in finance was also very great. More

by jenda001 Verified Customer Verified Customer

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Wow!! This was my best experience buying a car EVER. Larry had my paperwork ready and my app approved before I even got there. All I had to do was test driv This was my best experience buying a car EVER. Larry had my paperwork ready and my app approved before I even got there. All I had to do was test drive and sign. Definitely recommend them. More

by JAG Verified Customer Verified Customer

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A1 Sales & Service Wouldn’t think of buying from any other dealership. Not only do you buy a car, you also buy into a family. Why? Because that is how they treat you, Th Wouldn’t think of buying from any other dealership. Not only do you buy a car, you also buy into a family. Why? Because that is how they treat you, The purchase is not the end, but the beginning of being a part of a family that cares about you after you buy the car. The service there is A1 and it’s the only dealership in Houston that gives you car washes at anytime for free! No more waiting in long lines at the car wash. Instead, you wait in plush lounges with free internet, freshly baked cookies, coffee, tea, juices and/or drinks. Or, just relax and watch TV. You literally forget you’re at a dealership. Ben Thomas, service department, always comes to look for me, whether I’m in the car lot, Lounge or walking around to hand deliver my keys. And that’s only for a car wash! Since I’m never there for issues due to Lexus vehicles never breaking down, regular maintenance or car washes are too far and few between. But when I am there, it’s A1 Service! Hiighly recommend Larry Kidd if you’re looking for a preowned certified Lexus and Ben Thomas when you’re in the service department. Both these gentlemen will make your visit a welcoming and relaxing one. More

by SOPJIMENEZ Verified Customer Verified Customer

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Treated well Larry did a great job of locating the right vehicle to replace another one that was ruined in a wreck I was in. I needed a 2005 Lexus RX 330 to be a r Larry did a great job of locating the right vehicle to replace another one that was ruined in a wreck I was in. I needed a 2005 Lexus RX 330 to be a replacement because I only had the money from insurance settlement. He found something and treated me with great respect in the process. I flew in from Tulsa and he picked me up from the airport as well. More

by ROB McNamara Verified Customer Verified Customer

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Always a pleasure! What we love about Northside is that you NEVER feel pressured, and they are always professional and friendly. At any time you can say, well I need to What we love about Northside is that you NEVER feel pressured, and they are always professional and friendly. At any time you can say, well I need to wait to talk to my wife. No problem! We'll talk to you Thursday. NEVER made to feel like right now, or not at all. We love that we can walk in and Larry knows us, the other salesmen talk to you and joke and make you feel so comfortable. Cookies are a bonus! The finance department was hassle free, no pressure and they have a fun system for signing docs. We laughed the entire time we purchase our 2nd car from them. We love it there! Thank you Larry for always following up with us, and the birthday messages. The little touches keep us coming back! More

by sjmiller Verified Customer Verified Customer

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Excellent costumer care The gentleman in the sales department help from the moment I called to find out about the car, I was interested to the moment I was finish with everyt The gentleman in the sales department help from the moment I called to find out about the car, I was interested to the moment I was finish with everything involved on the purchase of it, he was courteous, respectful and very knowledgable of his work, excellent experience, thank you. More

by NORAA.JIMENEZ Verified Customer Verified Customer

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