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Lauren Armbruster
Lauren Armbruster at Maple Hill Auto Group
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Lauren Armbruster | Page 29

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
300 Reviews
4.8

300 Reviews

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300 Reviews of Lauren Armbruster

August 05, 2021

Dealership Rating
Employee Rating

Didn’t tell me all the info needed before the appt. I was getting a key programmed but didn’t know that only a key purchased through Subaru would work. More

by SAMUELFAMILY
Recommend Dealer
No
Helpful
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Aug 09, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. I am sorry to hear that you were not informed about the key before you came in for your appointment. Please let us know if there is anything we can do for you to make this right. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

August 04, 2021

Dealership Rating
Employee Rating

Very friendly staff! We were very impressed with the communication from the entire team. Ultimately, however, the problem appears to be persisting. We are not sure how best to proceed. More

by LEANNEPERKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Aug 04, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. I am sorry to hear that you are still having an issue with your vehicle, please contact our service department so we can get you back in. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

July 28, 2021

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Employee Rating

Xxxxxxxxxxxxxxxxxxxxxxxx. Xxxxxxxx xxxxx xxxxxxxxx x xx x xxx x xxxx x xxxx x xxxx x xxxx. X xxxx. X x. X x. Xxx x. X. More

by ROGER60HWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Kelsey LeRoy , Misty Figg, Amie Freeman, Che Lopez

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Jul 29, 2021

Maple Hill Auto Group responded

Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 28, 2021

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Employee Rating

Staff was courteous. The price seemed high and I wonder about the proven need for some of the services. What percentage of the hourly charge actually goes to the mechanic? More

by ALLANLAREAU48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey LeRoy , Mitchell the shuttle guy

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Jul 29, 2021

Maple Hill Auto Group responded

We always offer the manufacturer recommended services for a severe weather state (which Michigan is considered) for services. This information can be found in your owner's manual, on the manufacturer's website, on Maple Hill's website, or you can always call and we can tell you what services are recommended by Subaru for your vehicle at certain mileage points. We shop our prices with local shops and our service prices are comparative with other dealers and local shops. If there is anything else I can help you with or if you would like to learn more about manufacturer recommended services, please reach out to me at anytime. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jul 29, 2021

ALLANLAREAU48 responded

What percentage of the hourly labor charge actually goes to the mechanic and what percentage goes to the dealer profit?

July 27, 2021

Dealership Rating
Employee Rating

Friendly, Courteous service department. In and out as promised, including a car wash that they asked permission to perform. Answered all my questions/concerns promptly More

by FPIASKOWY
Customer Service
Friendliness
Recommend Dealer
Yes
Helpful
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Jul 30, 2021

Maple Hill Auto Group responded

Thank you, so much! We're happy to hear that you were so happy with your service. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 26, 2021

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Employee Rating

Always great service at Maple Hill Auto!!! I always recommend them to my friends and associates. We love our crosstrek!! The service center is always friendly and never pushy. Rick and Steve have alway More

by PLEM66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck , Steve Nutt

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Jul 27, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to know that you had a positive experience in our service department. If there is anything you need please do not hesitate to contact us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

July 26, 2021

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Employee Rating

The AC was temporarily fixed for $100. There is a leak, alas they can't find out where. They added dye and also added more freon. Currently it is cooling. More

by SBLAIR59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jul 27, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. I am glad to hear that the air conditioning has been fixed for now. Hopefully the dye will be able to show our technician if there is any leak so it can be fixed permanently. If you need anything please don't hesitate to contact us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

July 22, 2021

Dealership Rating
Employee Rating

This dealership not flexible with service appointments in a timely manner sales person not truthful advertise a trade up program but don't deliver on what's advertised salesperson pushy and smug More

by PATHOWARD808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
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Jul 22, 2021

Maple Hill Auto Group responded

I apologize about the flexibility of our schedule, we always try to be as flexible as possible. Unfortunately, we have customers that have been on the schedule for several weeks now. We are currently booking about 3 weeks out for Subaru and I would recommend calling in advanced when possible. As for the salesmen, I sincerely apologize that they were pushy and smug. I will be sure to mention this to the sales manager and remind them that that is not acceptable. If you would like to discuss this situation further, please feel free to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehill.com 269-342-6600

July 17, 2021

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Employee Rating

I have been taking my Foresters to Maple Hill for my oil changes and tire rotation.since 2015. This is my second Forester and I love these cars. More

by EXITGLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jul 19, 2021

Maple Hill Auto Group responded

Thank you for taking the to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 16, 2021

Dealership Rating
Employee Rating

in for recall repairs. also had cabin air filter changed. they showed the old one to me, so it had been already removed, but charged over $20 labor to replace with new. More

by WAKEFIELDBRUCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Aug 05, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. I am sorry to hear that they did not explain the policy regarding the change of the cabin air filter. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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