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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
209 Reviews
4.8

209 Reviews

Write a Review

209 Reviews of Lauren Fusaro

February 26, 2026

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Employee Rating

The fact that Toyota’s reliability is nowhere as good as it once was is no reflection on Laura. She told me to bring the truck straight back after it had been there the day before and that she’d sort out th More

by YCXG2ZP8VZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Feb 26, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! While we’re sorry to hear about the concerns with your truck, we’re so glad Laura took great care of you. Keeping her word and making sure those software glitches were resolved quickly is exactly the level of service we strive for at DCH Wappingers Falls Toyota. We truly appreciate your feedback and your trust in our team!

February 24, 2026

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Employee Rating

Dealership provides Excellent and friendly service. Lauren Fusaro is very effective,informative and quite friendly with the customers. More

by Eduardo
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 25, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review, Eduardo. We are happy to hear you received excellent and friendly service, and that Lauren Fusaro was informative, effective, and welcoming throughout your visit. We truly appreciate you choosing our dealership.

Feb 24, 2026

Eduardo responded

Dealership provides Excellent and friendly service. Lauren Fusaro is very effective,informative and quite friendly with the customers.

February 24, 2026

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Employee Rating

Always helpful and courteous… thank you …. . ….. no I did it in three enough ok done More

by barbara.altadonna
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 24, 2026

DCH Wappingers Falls Toyota responded

Barbara, thank you for your kind words! We’re so glad to hear our team was helpful and courteous. We truly appreciate your support and look forward to seeing you again!

February 24, 2026

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Disappointed that I was not given the chance to show my concern to the technician. That way they would have better evaluate the issue. More

by NRAGOODIAL
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 25, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 22, 2026

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Employee Rating

Organize The staff are pleasant The waiting area is clean The cashier was ok I wish they used covers on the steer wheel when they work on the cars. More

by RPROCCO
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you found our staff pleasant and the waiting area clean. We also appreciate your suggestion about using steering wheel covers and will be sure to share it with our service team.

February 19, 2026

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always ready when promised, but appts sometimes far out service dept is always friendly and polite More

by raymonddellolio
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear our service team is always friendly, polite, and ready when promised. We also appreciate your patience with appointment availability and will continue working to improve scheduling so we can better serve you.

February 18, 2026

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Everything i go and get service, something happen to my truck. It ends up scratched and I get it back dirtier. that I didn't do in my own car. How professional is that, you service people don't care to cle More

by FOGG34
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 19, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 16, 2026

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Employee Rating

Excellent service! Employees are great! My car was quickly serviced. I appreciate the time the mechanic took to explain and show his analysis of my car, what work neede More

by BusyBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear your service was completed quickly and that our team took the time to clearly explain the inspection and recommended work. We truly appreciate your trust and are happy to know you were pleased with the care and maintenance of your vehicle.

February 14, 2026

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Employee Rating

Would have been better to be updated sooner at status of truck. Service was good More

by JCASTELLANOS123.JC
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re sorry you weren’t updated sooner on the status of your truck, and we appreciate you letting us know. Customer satisfaction is our priority, and we’d like the opportunity to make things right, please call us at (845) 288-0892. We look forward to serving you better next time.

February 14, 2026

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Employee Rating

Easy to schedule. On time appointment as promised. Fast and I like the video explaining the cars overall condition. More

by lenape26
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear scheduling was easy, your appointment was on time, and you enjoyed the video explaining your car’s overall condition. We appreciate you choosing us and look forward to your next visit!

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