LeAnna Kerr | Page 2

Karah is hardworking, informative and funny! It’s always a joy getting my car serviced at big start cadillac. It’s always a joy getting my car serviced at big start cadillac. More

by AINSLEY.P.ROARK Verified Customer Verified Customer

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Quick, efficient, polite, very accommodating around my schedule. I travel from the other side of town for the pleasant experience here everytime. schedule. I travel from the other side of town for the pleasant experience here everytime. More

by A Malik Verified Customer Verified Customer

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Clean effective efficient professional scheduling no problem address concerns after service feel comfortable with services performed. problem address concerns after service feel comfortable with services performed. More

by ANITAZEPPENFELDT Verified Customer Verified Customer

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Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More

by nancy.2 Verified Customer Verified Customer

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I recently had the pleasure of working with Ainsley Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to detail, and dedication to customer satisfaction truly stood out. Ainsley went above and beyond to ensure that my experience at Big Star Cadillac was exceptional. She was knowledgeable about the maintenance and repairs my vehicle needed, and she communicated every step of the way, keeping me informed about the progress of the service. What I appreciate most about Ainsley is her genuine commitment to customer service. She listened to my concerns and addressed them promptly, making me feel valued as a customer. Her friendly and courteous demeanor made the entire process stress-free. In a world where great customer service can sometimes be hard to find, Ainsley Roark is a shining example of excellence. If you're in need of service at Big Star Cadillac, I highly recommend reaching out to Ainsley. She truly goes the extra mile to ensure your experience is nothing short of fantastic. Thank you, Ainsley, for your outstanding service! More

by tommy.arencibia Verified Customer Verified Customer

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Bought a car from Philip Connor about 6 months ago -- great experience! He told me oil changes and tire rotations came with the car for the first year...so that was nice! When it came time to schedule my great experience! He told me oil changes and tire rotations came with the car for the first year...so that was nice! When it came time to schedule my first oil change, Big Star sent me reminder emails until I scheduled service. I opted for the concierge service. It was soooo nice having someone pick up my car, bring it in for servicing, and then bring my car back to me. I even received photos and updates as the car was being serviced. So far, I've only had great experiences with the folks at Big Star Cadillac. More

by Katey Verified Customer Verified Customer

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Fantastic visit. All as promised, job done right! I will be back for sure next service! All as promised, job done right! I will be back for sure next service! More

by PREMONT Verified Customer Verified Customer

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Mr. Bobby is the best serviceman I’ve every encountered & I pray he never retires! He always keeps me informed on the status of my vehicle & I truly appreciate him for that. I also appreciate the rental car I pray he never retires! He always keeps me informed on the status of my vehicle & I truly appreciate him for that. I also appreciate the rental car use while my vehicle was in the shop for over a week!! Truly helped since I work full time! Thanks Mr. Bobby!! More

by LoisP Verified Customer Verified Customer

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The dealership is awesome. I have bought my last to cadillacs from this Big Star. I have bought my last to cadillacs from this Big Star. More

by CECBLA Verified Customer Verified Customer

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I have had a great experience with the service department at big star Cadillac here at big star Cadillac here More

by DNEWK79 Verified Customer Verified Customer

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