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LeAnna Kerr
LeAnna Kerr at Big Star Cadillac
Refer Me

LeAnna Kerr | Page 3

Concierge & Loaner Fleet Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

Contact Me
4.7
30 Reviews

Dealership Experience

7 yrs, 2 mos

Industry Experience

7 yrs, 2 mos

Languages Spoken

English English

4.7

30 Reviews

Write a Review

30 Reviews of LeAnna Kerr

September 02, 2023

Dealership Rating
Employee Rating

Service and Sales is wonderful. However today called about complimentary cap emblem sign CADILLAC FOR MY WIFE AND I . I TOLD TO CHECK IN FRONT SALES . ANSWERING LADY TODAY SARCASTIC More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Karah Gonzales, Jose Teran , zzJason zzWilson

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Sep 05, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

Sep 05, 2023

jobemarvin1959 responded

Big CADILLAC IS GREAT TRAM AS WELL SALES SERVICE MANAGER BOBBY AND ALSO MAKING SURE NOT INCONVENIENT WITHOUT CAR LOANERS AVAILABLE. THANK YOU BIG STAR

September 02, 2023

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Employee Rating

Great Customer service. Jason Dial is an amazing Service Representative. He make sure that he communicates with you from the start of your services until the vehicle is More

by BERNADETTE.SELLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Karah Gonzales , zzJason zzWilson, Brian S. Melvin and The Porter, I think his name is Chad

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Sep 05, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 24, 2023

Dealership Rating
Employee Rating

Love BOG STAR BOBBY JEFF AND WHOLE FAMILY ARE GREAT AND KELLY COOL FINANCE DEPARTMENT ARE COOL AND SALESMAN ARE READY PUT YOU AND A CADDY More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Karah Gonzales, Jose Teran , zzJason zzWilson

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Aug 24, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 24, 2023

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Employee Rating

FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pierce, Ruben Cauton, Iriam Diaz, Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Karah Gonzales, Jose Teran

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Aug 25, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 18, 2023

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Employee Rating

Very nice young man. He did a great job. Excellent car wash inside and out! The staff needs to communicate with each other better though. More

by MCASTALDO2190
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Jose Teran , zzJason zzWilson

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Aug 21, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! We will be sharing your feedback and concern with our team. Have a great day!

August 18, 2023

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Employee Rating

Great service as always. Making the appointment was easy. Excellent car wash was really appreciated More

by RYORKWESTBR97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Jose Teran , zzJason zzWilson

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Aug 18, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 30, 2023

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Employee Rating

I worked with Bobby Miller for better than 7 yrs, and he always is able to answer my questions, no matter how technical they are, and gets what I need to have done most expediently. More

by LADY3BGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Keith Mujica, Kelly Wilson, Iriam Diaz, Kevin Sonnier, Casie Shores, Bobby Miller, Jeff Dial , zzSteve zzSons, Amelia Gulli

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Jul 31, 2023

Big Star Cadillac responded

Thank you, Lisa! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 20, 2023

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Employee Rating

she was on point as soon as we walked in and very polite and attentive More

by juanarce82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daisy Gutierrez

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Jul 21, 2023

Big Star Cadillac responded

Hi! We are very happy that Daisy provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 09, 2023

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Employee Rating

Excellent customer service and support from Bobby and the entire crew. Happy to be a client!! Thank you very much for everything!! More

by MR.BRADY2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Karah Gonzales, Jose Teran , zzJason zzWilson

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Jul 10, 2023

Big Star Cadillac responded

Hi, we are very happy that Bobby and our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 07, 2023

Dealership Rating
Employee Rating

Big Star Bobby Miller and Kelly are Great Combo treated me Great thank you for Service and OnStar More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, Karah Gonzales, Jose Teran , zzJason zzWilson

Helpful
Report | Print
Jul 07, 2023

Big Star Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Jul 07, 2023

jobemarvin1959 responded

Y'all my Cadillac Kinfolks Down THA. Street Cool

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