LeAnna Kerr
LeAnna Kerr at Big Star Cadillac

LeAnna Kerr | Page 7

Concierge & Loaner Fleet Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
73 Reviews
4.8

73 Reviews

Write a Review

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

73 Reviews of LeAnna Kerr

September 15, 2023

Dealership Rating
Employee Rating

Mr. Bobby is the best serviceman I’ve every encountered & I pray he never retires! He always keeps me informed on the status of my vehicle & I truly appreciate him for that. I also appreciate the rental car More

by LoisP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Jose Teran , zzKarah zzGonzales

Sep 15, 2023

Big Star Cadillac responded

Thank you, Lois. Happy to hear that Bobby provided you with such a positive experience. Please send me a note on what we can do on your next visit to earn 5-Stars as we are focused on continous improvement. Jason Wilson, jwilson1@bigstarcadllac.com, Service Director.

September 09, 2023

Dealership Rating
Employee Rating

The dealership is awesome. I have bought my last to cadillacs from this Big Star. More

by CECBLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Sep 11, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 02, 2023

Dealership Rating
Employee Rating

I have had a great experience with the service department at big star Cadillac here More

by DNEWK79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 02, 2023

Dealership Rating
Employee Rating

Great Customer service. Jason Dial is an amazing Service Representative. He make sure that he communicates with you from the start of your services until the vehicle is More

by BERNADETTE.SELLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson, Brian S. Melvin and The Porter, I think his name is Chad

Sep 05, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 02, 2023

Dealership Rating
Employee Rating

Service and Sales is wonderful. However today called about complimentary cap emblem sign CADILLAC FOR MY WIFE AND I . I TOLD TO CHECK IN FRONT SALES . ANSWERING LADY TODAY SARCASTIC More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Sep 05, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

Sep 05, 2023

jobemarvin1959 responded

Big CADILLAC IS GREAT TRAM AS WELL SALES SERVICE MANAGER BOBBY AND ALSO MAKING SURE NOT INCONVENIENT WITHOUT CAR LOANERS AVAILABLE. THANK YOU BIG STAR

August 24, 2023

Dealership Rating
Employee Rating

FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pierce, Ruben Cauton, Iriam Diaz, Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman

Aug 25, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 24, 2023

Dealership Rating
Employee Rating

Love BOG STAR BOBBY JEFF AND WHOLE FAMILY ARE GREAT AND KELLY COOL FINANCE DEPARTMENT ARE COOL AND SALESMAN ARE READY PUT YOU AND A CADDY More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Aug 24, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 18, 2023

Dealership Rating
Employee Rating

Very nice young man. He did a great job. Excellent car wash inside and out! The staff needs to communicate with each other better though. More

by MCASTALDO2190
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzBritney zzNorman, zzJason zzWilson

Aug 21, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! We will be sharing your feedback and concern with our team. Have a great day!

August 18, 2023

Dealership Rating
Employee Rating

Great service as always. Making the appointment was easy. Excellent car wash was really appreciated More

by RYORKWESTBR97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzBritney zzNorman, zzJason zzWilson

Aug 18, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 30, 2023

Dealership Rating
Employee Rating

I worked with Bobby Miller for better than 7 yrs, and he always is able to answer my questions, no matter how technical they are, and gets what I need to have done most expediently. More

by LADY3BGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Big Star Cadillac responded

Thank you, Lisa! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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