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LeAnna Kerr
LeAnna Kerr | Page 6
Concierge & Loaner Fleet Manager
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
73 Reviews
73 Reviews
Write a ReviewDealership Experience
9 yrs, 2 mos
Industry Experience
9 yrs, 2 mos
Languages Spoken
English
73 Reviews of LeAnna Kerr
December 05, 2023
Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More
by MICHAELTT2019
Verified CustomerOther Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson
November 24, 2023
Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service to availibility they took really good care of me. Great service More
by RANFARIAS89
Other Employees Tagged: Keith Mujica, Wiem Head, Bobby Miller, Ainsley Roark , zzKarah zzGonzales, zzBritney zzNorman
November 06, 2023
Bobby is the best service advisor hands down - professional & friendly! As for Bug Star itself, I'm not happy that I have to pay for oil changes. 😕 professional & friendly! As for Bug Star itself, I'm not happy that I have to pay for oil changes. 😕 More
by LoisP
Other Employees Tagged: Bobby Miller, Jose Teran , zzKarah zzGonzales
November 06, 2023
Karah is hardworking, informative and funny! It’s always a joy getting my car serviced at big start cadillac. It’s always a joy getting my car serviced at big start cadillac. More
by AINSLEY.P.ROARK
Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson
November 05, 2023
Quick, efficient, polite, very accommodating around my schedule. I travel from the other side of town for the pleasant experience here everytime. schedule. I travel from the other side of town for the pleasant experience here everytime. More
by A Malik
Other Employees Tagged: David Bukrinsky , zzKarah zzGonzales
October 31, 2023
Clean effective efficient professional scheduling no problem address concerns after service feel comfortable with services performed. problem address concerns after service feel comfortable with services performed. More
by ANITAZEPPENFELDT
Other Employees Tagged: Denise Beyner-Stanley, Bobby Miller, Ainsley Roark, Jose Teran, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson
October 30, 2023
Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More
by nancy.2
Other Employees Tagged: Ruben Cauton, Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson
October 28, 2023
I recently had the pleasure of working with Ainsley Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to detail, and dedication to customer satisfaction truly stood out. Ainsley went above and beyond to ensure that my experience at Big Star Cadillac was exceptional. She was knowledgeable about the maintenance and repairs my vehicle needed, and she communicated every step of the way, keeping me informed about the progress of the service. What I appreciate most about Ainsley is her genuine commitment to customer service. She listened to my concerns and addressed them promptly, making me feel valued as a customer. Her friendly and courteous demeanor made the entire process stress-free. In a world where great customer service can sometimes be hard to find, Ainsley Roark is a shining example of excellence. If you're in need of service at Big Star Cadillac, I highly recommend reaching out to Ainsley. She truly goes the extra mile to ensure your experience is nothing short of fantastic. Thank you, Ainsley, for your outstanding service! More
by tommy.arencibia
Other Employees Tagged: Ainsley Roark, Jose Teran , zzKarah zzGonzales, zzBritney zzNorman
October 20, 2023
Bought a car from Philip Connor about 6 months ago -- great experience! He told me oil changes and tire rotations came with the car for the first year...so that was nice! When it came time to schedule my great experience! He told me oil changes and tire rotations came with the car for the first year...so that was nice! When it came time to schedule my first oil change, Big Star sent me reminder emails until I scheduled service. I opted for the concierge service. It was soooo nice having someone pick up my car, bring it in for servicing, and then bring my car back to me. I even received photos and updates as the car was being serviced. So far, I've only had great experiences with the folks at Big Star Cadillac. More
by Katey
Other Employees Tagged: Phillip Connor, Jose Teran , zzDaisy zzGutierrez
September 17, 2023
Fantastic visit. All as promised, job done right! I will be back for sure next service! All as promised, job done right! I will be back for sure next service! More
by PREMONT
Other Employees Tagged: Bobby Miller, Ainsley Roark, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson
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