Lee Velazquez
Lee Velazquez at Big Star Cadillac

Lee Velazquez | Page 9

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
144 Reviews
4.9

144 Reviews

Write a Review

144 Reviews of Lee Velazquez

December 22, 2024

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Employee Rating

Lee was incredibly helpful and communicated with me the through the entire process! The quality of workmanship was top notch! More

by BREMERGC
Service Price Transparency
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Recommend Dealer
Yes
Dec 23, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 19, 2024

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I appreciate the work done on my car and how well I am treated when I bring my car in to be serviced. Thank You Mr. Lee and your service department. More

by PEREZSRJ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 19, 2024

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Ainsley is great but feel like the mechanics are not meeting the same level of expertise More

by ZENOFAMILY713
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, vtrevinojr@bigstarcadillac.com

December 19, 2024

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Great service always five star We have purchased 6 Escalades in the past 6 years! More

by jedison
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 18, 2024

Dealership Rating
Employee Rating

The service was great and the text updates kept me aware of he cars progress. More

by MTHOMAS102
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 16, 2024

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Employee Rating

Great service Mr Lee was great and quick to have my truck ready in time . More

by ANA0114
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 15, 2024

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If you are looking for a dealership, that will take care of your absolute every need, make you feel like you are number one priority. Then this is the dealership for you. I have never had a bad experience a More

by Chelseyd1215
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 14, 2024

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Employee Rating

I took my Escalade to Tom Peacock for the same issue twice. I knew their diagnoses was wrong. I drove two hours to y’all and got the right diagnoses and excellent service. So worth the drive! More

by KOENIGPROPERIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 11, 2024

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Employee Rating

Very beautiful dealership, friendly staff, and amazing customer service. The sales team is really friendly and service department is great. More

by vince2478
Service Price Transparency
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Recommend Dealer
Yes
Dec 11, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 11, 2024

Dealership Rating
Employee Rating

This dealership is great, I’d recommend them to anyone…very professional & courteous. Glad I started taking my vehicle for service to them. More

by RICJAIMES119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

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