Lena Grubb | Page 24

Outstanding! I purchased my 2017 Santa Fe from Maple Hill auto group August 03, 2016, Matt Williamson was our salesman. We told him what we wanted and how much we I purchased my 2017 Santa Fe from Maple Hill auto group August 03, 2016, Matt Williamson was our salesman. We told him what we wanted and how much we could spend. Within 90 minutes we had our vehicle and were on our way. The Service Depart has an awesome staff: Steve Nutt, Al King, and Misty. They always take care of our vehicle maintenance. We highly recommend Maple Hill Auto Group. They are the BEST in Sales and Service! More

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Oil change I Have been taking my 2011 legacy in since I bought it here. The team is always friendly and helps with any concerns I have. I Have been taking my 2011 legacy in since I bought it here. The team is always friendly and helps with any concerns I have. More

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Perfect Experiance Rolled in to appointment right on time. Oil change, tire rotation, complete inspection and a car wash completed and headed back home in under one hou Rolled in to appointment right on time. Oil change, tire rotation, complete inspection and a car wash completed and headed back home in under one hour. Staff was knowledgeable and super polite. Dealership was spotless and waiting area was superb. Cannot ask for a more perfect service appointment! More

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Attaching mudflaps to me Subaru Forester I had bought these mudflaps previously from Maple Hill Auto and was going to install them myself. When I found out they would install them in one hou I had bought these mudflaps previously from Maple Hill Auto and was going to install them myself. When I found out they would install them in one hour I decided to let them do it and save me the time. They did a very nice job and you would have thought the car came this way rather than having them added on. More

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Audi Service Service with a smile. They were very pleasant to deal with and were quick in and out. They even gave me shopping information for quilt stores. Service with a smile. They were very pleasant to deal with and were quick in and out. They even gave me shopping information for quilt stores. More

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Oil change and inspection. This dealership is a very friendly and professional group of people who really care for their customers. They showed me any filters that should be re This dealership is a very friendly and professional group of people who really care for their customers. They showed me any filters that should be replaced and made suggestions about future needs. I felt like I was important to them. More

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First service Online scheduling works well. Mike was courteous and professional and the first service was completed in a timely fashion. Thanks for a very smooth ex Online scheduling works well. Mike was courteous and professional and the first service was completed in a timely fashion. Thanks for a very smooth experience. More

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Worth the drive from Grand Rapids for great Hyundai service Steve Nutt got me scheduled and delivered fast, competent service while I lounged in a new, clean waiting room with hot coffee and March Madness on th Steve Nutt got me scheduled and delivered fast, competent service while I lounged in a new, clean waiting room with hot coffee and March Madness on the big TV! No complaints and trust them with my Santa Fe's service from here on out. Nice staff. Beautiful facility. Easy access from 131. More

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Unsatisfied Customer I’ve owned 3 Subarus and have very been pleased with the products. However, my recent customer experience at Maple Hill service was not very good. I’ve owned 3 Subarus and have very been pleased with the products. However, my recent customer experience at Maple Hill service was not very good. I had rodent damage in the dash of the car and filed an insurance claim. I decided that only a Subaru tech could do this job and took it to Maple Hill. What I tho't would take a few days, took 2 weeks to get the job done, though it wasn't done well. Being without my car for 2 weeks was very inconvenient especially since I live 24 miles away. 1. I was asked to bring my car in on a Tuesday 1/30/18 at 8:00 am. It sat for 3 days or more untouched. When no one contacted me. I called a few times to inquire but did not actually talk to anyone and get answers so I left messages. I had to drive to the dealership in a borrowed car to get information about my car. 2. On the first visit, I talked to the service mgr. who informed me that they couldn't work on it because the tech was sick. I get that but why not call me so I can use my car until the tech returns or give me a loaner? 3. I called several times thereafter and left VM messages over the 2 week period. Only twice do I recall someone actually returning my calls. 4. Once they finally did remove the dash it was left that way for a week or so. I was told they were waiting on the insurance adjuster to show up. So I called my insurance agent and he said they had no record of Maple Hill contacting them. All they needed to do was send an estimate to the insurance claims. It was all very confusing. 5. Not getting my calls returned, I had to drive to the dealership again to check on the progress and get answers as to why it was taking so long. I was told they were awaiting parts which I understood. I asked for a rental since the job took so long but was told they didn't have one. 6. I finally got the car back 2 weeks later. Once the car heated up the rodent smell in the defrost still remained. I’m reluctant to bring it in again—even more so because it was an insurance job and they will likely not pay for a second visit. 7. Lastly, the car was dirty inside, especially the windshield. It was scuffed up in my line of sight. The door panels were dirty. My GPS was not reattached to the windshield but scattered around the inside of the car. As you can tell I’m not satisfied. The odor is bad and the lack of customer service and communication were poor. This kind of customer service would not fly at my workplace. I’m not sure if MH is understaffed or inexperienced but something needs to change if you want the service department to be world class. I’ll be reluctant to bring my vehicle in any time soon. More

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