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Lena Grubb
Refer Me
240 Reviews
Dealership Experience
6 yrs, 7 mos
Industry Experience
6 yrs, 7 mos
240 Reviews
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240 Reviews of Lena Grubb
February 26, 2019
Warranty problem being solved It was my third visit to Maple Hill for the same problem of a sluggish power window. Over the weekend the window failed to close for an hour during 1 It was my third visit to Maple Hill for the same problem of a sluggish power window. Over the weekend the window failed to close for an hour during 10 degree weather. On Monday I stopped by the service department detailing the failure I experienced. At first the advisor said that since the window was working, Suburu corporate policy prevented them from doing anything. Since I suspected it was a faulty window regulator, I asked if a technician could at least inspect it. She complied and it turned out my suspicions were correct. The service writer graciously apologized and the necessary replacement parts have been ordered. The multiple visits to correct a problem were .really not the fault of the dealership but a Suburu corporate culture which requires absolute proof before they reimburse the dealer for warranty service. I credit the service technician who proactively approached the issue without regard of the restraints that Suburu attempts to impose on his profession. Kudos also to the Maple Hill dealership for an outstanding physical facility and customer waiting area. More
by James Mitchell
Verified CustomerOther Employees Tagged: Che Lopez
Helpful 
February 21, 2019
Great service and staff. Highly recommend this dealership for sales and service. Sales staff is very knowledgeable on their products same as the service departmen and staff. Highly recommend this dealership for sales and service. Sales staff is very knowledgeable on their products same as the service department. More
by dmrich1126
Other Employees Tagged: Michael Zinger, Victor Heckman, Jon Gates, Rick Milbeck, Nick Hodgson , Chad Dechnik, Dalton Royer, Greg Vinstra, Steve Westra
February 20, 2019
oil change/ tire rotation Feb. 2019 I wait at the dealership during oil changes on my Subaru. The wait time was reasonable, about an hour. They have greatly improved in that area. They a I wait at the dealership during oil changes on my Subaru. The wait time was reasonable, about an hour. They have greatly improved in that area. They are always friendly and helpful. More
by Melissa K.
Other Employees Tagged: Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman
February 15, 2019
Thank you for the detailed and quick service Thank you so much fir getting our vehicle serviced so quickly. Know that we appreciate you. The service advisor kept us updated during the service. Thank you so much fir getting our vehicle serviced so quickly. Know that we appreciate you. The service advisor kept us updated during the service. More
by I Znidarcic
Other Employees Tagged: Andrea Darnell
February 11, 2019
everything went wonderfully all of the people: Phil, Lena, nd Cassandra are good people and easy to work with. I am always pleased with how things turn out in the service depart all of the people: Phil, Lena, nd Cassandra are good people and easy to work with. I am always pleased with how things turn out in the service department. More
by jeffwhitmer24
Other Employees Tagged: Cassandra Westfall , Phil Lawrence
January 31, 2019
Service completed in timely manner The staff at Maple Hill were courteous and friendly. I was thankful for the warm cup of coffee while I waited. My vehicle maintenance was completed be The staff at Maple Hill were courteous and friendly. I was thankful for the warm cup of coffee while I waited. My vehicle maintenance was completed before the promised time. More
by Lynn H
January 30, 2019
Great service I took our Subaru Forester in for its 55,000 mile check. Making the appointment was easy, and I was in and out in record time! Great service. Nice I took our Subaru Forester in for its 55,000 mile check. Making the appointment was easy, and I was in and out in record time! Great service. Nice people. More
by suzy
January 30, 2019
Finally, an honest dealership/mechanics! We have taken our Subaru’s in for front end alignments to a ‘closer’ dealership. They have NEVER done this important job right. Finally, decided to ma We have taken our Subaru’s in for front end alignments to a ‘closer’ dealership. They have NEVER done this important job right. Finally, decided to make the farther trip to Kalamazoo. The work was done promptly and professional correct. They did the multipoint also and came up with no additional maintenance fixes unlike the ‘closer’ Subaru dealership. They would always try and sell us something not needed very unethical on their part. More
by LOGRAM
Other Employees Tagged: Cassandra Westfall, Andrea Darnell , Heather Crummel, Misty Figg, Amie Freeman
December 25, 2018
great service delivered on time i arrived for my appointment they took care of maintence scheduled at that time had issue with tire pressure in tire they checked and found a nail and i arrived for my appointment they took care of maintence scheduled at that time had issue with tire pressure in tire they checked and found a nail and repaired at a reasonable price and was in and out at time promised More
by sueb
Other Employees Tagged: Jeff Daniel , Heather Crummel
November 05, 2018
Pleasant, friendly, polite I went in this morning for service. The staff is helpful, polite and friendly. Cars can be a hassle, they make it better experience. This is apprec I went in this morning for service. The staff is helpful, polite and friendly. Cars can be a hassle, they make it better experience. This is appreciated. I have been here at least six times, always a better experience than iI expect. More
by Steve T
Other Employees Tagged: Steve Nutt
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