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Lily Cawley
Lily Cawley | Page 21
Service Consultant
Hyundai of New Port Richey
3936 U.S. Hwy 19
New Port Richey, FL 34652
228 Reviews
Industry Experience
10 yrs, 10 mos
228 Reviews of Lily Cawley
October 15, 2018
Excellent Service You always get treated as though you’re their best customer. I’ve had my Genesis for approximately 3 years now, and I’ve always taken it to NPR Hyund You always get treated as though you’re their best customer. I’ve had my Genesis for approximately 3 years now, and I’ve always taken it to NPR Hyundai for all if the car’s service needs, including the oil changes. More
by STEVEN.ROSENTHAL9
Verified Customer
Helpful 
October 11, 2018
Recalls and extended warranty problem I went to get recalls and steering wheel fixed. When I went to pick up my car I was told about a long list of things that were needed to be fixed and I went to get recalls and steering wheel fixed. When I went to pick up my car I was told about a long list of things that were needed to be fixed and I was not aware of them prior. I would of had my breaks fixed since they were at 20%. I may not be able to afford a switch replacement that is not life threatening but I’m sure able to get breaks fixed since god forbid they go out. Very upset. I am over an hour away. More
by SamanthaRoyce
October 11, 2018
Oil change and check alternator Lilya provided excellent service. The battery if my car had run out much sooner than expected and I was concerned about the alternator. However, Lilya Lilya provided excellent service. The battery if my car had run out much sooner than expected and I was concerned about the alternator. However, Lilya explained to me that they would thoroughly inspect the car and I did not have to worry about an expensive diagnosis yet. I was very grateful as I want to have my car in the best condition but also need to watch my expenses. She was right. All is fine. Something else was found which I will have taken care of. Thanks for great service and a friendly smile! More
by anjasmulders3
October 11, 2018
Left car for an airbag recall I left the car in for an airbag recall. Received a rental and periodic harassment from rental company to return the car as no one from the service dep I left the car in for an airbag recall. Received a rental and periodic harassment from rental company to return the car as no one from the service department bothered to update rental term with the rental company. A couple of months latter, I received the car back with a very dirty interior ( oil smudges ) and with parts of the radio dash coming apart and severely scratched. After complaining, the explanation given was “normal wear and tear”. Bonus: I noticed a charge on my credit card from the rental company. You can’t make these failings up. I was a very loyal customer purchased 1 car and serviced two cars here for a good number of years but the quality o service is so low that I can’t overlook these mistakes anymore. Last year, the same car as above- they mounted one of my new tires the wrong way causing it to fail and me having to purchase a new tire. Just recently , I noticed that CarFax is indicating that one of my car has a potential odometer tampering. I work from home, so I only have 2-3K miles driven per year on that car. Nonetheless, I change the oil every six months. It seems that mistakes were made at the dealership in reporting the correct Odometer reading. Avoid this dealership. Friendly service reps yet without any power to make things right. Managers don’t seem to care much and mechanics don’t seem to know or care much either. More
by TampaN
October 08, 2018
New vehicle purchase Steve Botting did an amazing job custom fitting my needs and wants to the vehicles I was looking at. He listened to what I wanted in the vehicle and Steve Botting did an amazing job custom fitting my needs and wants to the vehicles I was looking at. He listened to what I wanted in the vehicle and found the perfect fit. More
by BROOKA71
Other Employees Tagged: Joey Mayo , Steve Botting, Sean Singh
October 08, 2018
Great service. The new car service department is always great. Lily usually helps me she's very friendly and knowledgeable. I like that I get a car wash after servic The new car service department is always great. Lily usually helps me she's very friendly and knowledgeable. I like that I get a car wash after service. More
by lkennedy73
Other Employees Tagged: Pamela Simak, Barry Roach, Roy Landis , Michael Feiertag, Katrina Heilig, Kimberly Johansson, Megan Sanok
October 04, 2018
Oil change etc Everything was perfect.. The work was done completely and totally and timely. Lilly was very helpful with everything. I would suggest the service wait Everything was perfect.. The work was done completely and totally and timely. Lilly was very helpful with everything. I would suggest the service waiting area needs some work. More accoutrements. More
by JEFF
September 29, 2018
Service The service is awesome they keep your car clean very prompt on time and Lily Cawley is an awesome person to deal with I would recommend her to anyone The service is awesome they keep your car clean very prompt on time and Lily Cawley is an awesome person to deal with I would recommend her to anyone More
by dlk9296
September 29, 2018
Suevey Requested Hyundai of New Port Richey has the best office personel,the best sales staff, and of course without a doubt, the best service department in the countr Hyundai of New Port Richey has the best office personel,the best sales staff, and of course without a doubt, the best service department in the country. This is our third Hyundai because the way Hyundai of New Port Richey takes care of it's customers. Sincerely, Maria Marinelli More
by signaturefinancial1
Other Employees Tagged: Felix Nieves III, Dave Frazier, Mark Salerno
September 27, 2018
Worth the trip So I had an appt for a free oil change, drove all the way from St Petersburg about a 50 min drive. They also fixed my rear bumper that was loose by re So I had an appt for a free oil change, drove all the way from St Petersburg about a 50 min drive. They also fixed my rear bumper that was loose by replacing some clips, They helped me with the downloading of the Apple CarPlay update for my car as well as giving me a free hand wash on my car even topped my nitrogen off in my tires. Great service, genuine people, awesome experience! My advisor was Liliya, she was great throughout my time spent there. More
by JEFFE791
