Lindsey Mastroianni | Page 12

Perfect from Beginning to End Six years ago I bought my first car at Prestige Volvo. From that time the service department has made me feel like family. When it was time to buy my Six years ago I bought my first car at Prestige Volvo. From that time the service department has made me feel like family. When it was time to buy my second car there was only one place I was going to go. From the moment I called to verify the availability of the car I wanted to helping me carry my stuff to my new car every member of this family made me feel a part of something bigger than just buying a car. Ron felt more like a consultant and friend helping me by a car then someone trying to make a sale. Even though Ron was my direct rep, Tina, Lindsay, Libby and Ariel were there to do the little things to make this process as easy as possible. The final pieces of paperwork with Pat were very easy and very quick. And while I was there Bob, Shannon, and Patricia in service helped me schedule my tuneup for my now 10-year-old XC 90 and gave me a place to hang out while my new car was getting its finishing touches. Buying a car is a very stressful process, but when you’re doing it with people who feel like family it makes it all worth it. More

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This dealership is just top-notch A++++ Rating While leasing many vehicles throughout my life I chose to go with the XC90 Lindsey at Prestige helped me through from beginning to end her service and While leasing many vehicles throughout my life I chose to go with the XC90 Lindsey at Prestige helped me through from beginning to end her service and professionalism was Unreal way better than I ever had with any of the other dealerships I have dealt with in the past I would highly recommend this dealership to anyone looking to get into a Volvo. More

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No pressure, enjoyable, professional I've bought a lot of cars over 20+ years-all types of vehicles and and in 3 different states. This was by far the best dealership I've encountered. P I've bought a lot of cars over 20+ years-all types of vehicles and and in 3 different states. This was by far the best dealership I've encountered. Prestige was professional and made the experience of buying a car easy and enjoyable. Lindsey M. in sales gave me all the information I needed by email, text, and phone. I was able (for a change) to compare apples to apples and know I was getting a fair price Pat M. made the purchase meeting fast and seamless. I went with Prestige even though I had to travel almost 2 hours farther than more local dealerships. More

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Great Dealership We worked with Ron and Jake. They are great! The service was fantastic and extremely customer oriented. The entire staff from the moment we walked in We worked with Ron and Jake. They are great! The service was fantastic and extremely customer oriented. The entire staff from the moment we walked in the door were friendly and went out of their way to make us comfortable. We will definitely be back for our next car. More

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Excellent sales team and customer service! It was great working with the sales team at Prestige Volvo, easy to work with and very accommodating! I was impressed from initial conversations to It was great working with the sales team at Prestige Volvo, easy to work with and very accommodating! I was impressed from initial conversations to the car delivery, smooth process and very organized! I would highly recommend Prestige Volvo and their professional team and great cars! More

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Amazing Accurate Fast Service After visiting another popular Volvo dealership I was about to settle for a car that was not just what I wanted. I even went so far as to place my or After visiting another popular Volvo dealership I was about to settle for a car that was not just what I wanted. I even went so far as to place my order because I wanted to turn in my lease. I took a look at prestige Volvo website and found the car I wanted. I called the next morning who was lucky enough to get Lindsey who said she would call me back in 10 minutes with a price ". Guess what? She did!! Guess what! The price was right! Guess what? Im done!! See Lindsey for a truly "no headachs or surprises deal. More

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Great Service The dealership is sleek, clean, and elegant; when you arrive the reception is quick to ensure that you will be taken care of. From the get-go through The dealership is sleek, clean, and elegant; when you arrive the reception is quick to ensure that you will be taken care of. From the get-go through the online sales department, the entire deal was very transparent, with the car shown in painstaking detail, setting the expectations appropriately. The entire experience was efficient, with all of the legwork (paperwork, etc.) being done by the dealer on my behalf. Would not consider any other Volvo dealer. More

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Prestige Volvo is There For Us It's very stressful to have to take your car in for a serious issue when you're a busy mom with kids to care for, and prestige volvo gets it. An engi It's very stressful to have to take your car in for a serious issue when you're a busy mom with kids to care for, and prestige volvo gets it. An engine error message showed up while driving with my young children and soon after my car was not driving properly. Thinking 4:30 pm was too late to get service, I called Jay to let him know what was going on anyway. "Come right in" he said. The minute I pulled up the team began diagnosing and repairing the problem. My kids got snacks and we were made to feel assured our problem would be solved, all while visiting staff who know us well. Jay and his team are experts at quickly problem solving and treat me and my family just like family. I'm a customer forever! More

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Excellent Car Buying Experience. I have been purchasing and leasing cars for the last 22 years. Every car buying experience is different. One thing I always feel uncomfortable in I have been purchasing and leasing cars for the last 22 years. Every car buying experience is different. One thing I always feel uncomfortable in common is dishonesty, pressure from sales and then when the deal is done, another wave of pressure you get from the finance manager during closing to make an additional profit. I understand that car buying experience is always a tag of war between the dealer and the buyer since the dealer wants to make as much of a profit versus the buyer who always wants to pay less. However, in most cases, this tag of war goes beyond being a pleasant experience that whenever I have another car due for purchase, the stress related to choosing a dealer and the hassle of dealing with the sales person is overwhelming. Another frustrating point to car buying is when I, as a buyer have done all my homework of gathering enough information of market values, expected payments, financing rates, car options and current inventory status of a particular dealer find out that the sales person is either less knowledgeable than me or is deliberately hiding that obvious information to try and make a better deal that would benefit the dealer beyond the norm or market average. Some dealers even go to the extent and try to make you believe that there are additional fees like window etching, new car prep detailing and even protection packages fees that are built into the car and has to be part of the selling price without room to exclude or not buy at the buyer’s discretion. My experience with Prestige Volvo is the best dealer experience I have ever had in my 22 years of car buying/leasing. The offer, counter-offer back and forth process was smooth, all numbers were presented to me was in a transparent manner, I was not pushed to buy add-ons I did not want and there was no unpleasant pressure I could feel from the sales person and also with the finance manager at closing. Most part of my deal back and forth was made via e-mail which was my preferred method of communications since I don't like making personal calls during work hours and the honest explanation I was receiving as to why my selling price and monthly payment had been reached to an agreeable point was also transparent and crystal clear. Other Volvo dealers out there simply did not prefer to communicate with me via e-mail, provided automated answers that were totally off from what I was requesting or asking and/or were hesitant in providing me with transparent written information over e-mail. During closing, finance manager was willing to listen to my needs rather than convince to sell me something that I did not need. I ended up purchasing a lease protection package due to my needs. These are one of the main reasons I gave my business to Prestige Volvo even when I knew that Prestige Volvo was not the dealer giving me the best deal of the century. I had better pricing offers out there but the most important part of being transparent and honest made Prestige Volvo my choice. Will keep posting on how my service experience goes at Prestige Volvo. More

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Left with a new Volvo! Our lease on our current Volvo was coming to end in a few months and my husband and I were going back and forth on whether or not to continue with Vol Our lease on our current Volvo was coming to end in a few months and my husband and I were going back and forth on whether or not to continue with Volvo. One of the contenders for us was the new XC60 and we received an e-mail from Irene letting us know that demo cars were available to test drive so off to East Hanover we went. Long story short, we left with a brand new S90 that was sitting in the showroom--didn't even test drive the XC60, haha! We fell in love with the S90 at first sight and we thank the phenomenal staff at Prestige Volvo for helping us each step of the way. Thank you to Irene for keeping us informed! Special thanks for Lindsey for taking such good care of us--you are a superstar! Overall, it was a great experience and I would recommend Prestige Volvo in a heartbeat. More

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