Lindsey Mastroianni | Page 12

Excellent sales team and customer service! It was great working with the sales team at Prestige Volvo, easy to work with and very accommodating! I was impressed from initial conversations to It was great working with the sales team at Prestige Volvo, easy to work with and very accommodating! I was impressed from initial conversations to the car delivery, smooth process and very organized! I would highly recommend Prestige Volvo and their professional team and great cars! More

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Amazing Accurate Fast Service After visiting another popular Volvo dealership I was about to settle for a car that was not just what I wanted. I even went so far as to place my or After visiting another popular Volvo dealership I was about to settle for a car that was not just what I wanted. I even went so far as to place my order because I wanted to turn in my lease. I took a look at prestige Volvo website and found the car I wanted. I called the next morning who was lucky enough to get Lindsey who said she would call me back in 10 minutes with a price ". Guess what? She did!! Guess what! The price was right! Guess what? Im done!! See Lindsey for a truly "no headachs or surprises deal. More

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Great Service The dealership is sleek, clean, and elegant; when you arrive the reception is quick to ensure that you will be taken care of. From the get-go through The dealership is sleek, clean, and elegant; when you arrive the reception is quick to ensure that you will be taken care of. From the get-go through the online sales department, the entire deal was very transparent, with the car shown in painstaking detail, setting the expectations appropriately. The entire experience was efficient, with all of the legwork (paperwork, etc.) being done by the dealer on my behalf. Would not consider any other Volvo dealer. More

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Prestige Volvo is There For Us It's very stressful to have to take your car in for a serious issue when you're a busy mom with kids to care for, and prestige volvo gets it. An engi It's very stressful to have to take your car in for a serious issue when you're a busy mom with kids to care for, and prestige volvo gets it. An engine error message showed up while driving with my young children and soon after my car was not driving properly. Thinking 4:30 pm was too late to get service, I called Jay to let him know what was going on anyway. "Come right in" he said. The minute I pulled up the team began diagnosing and repairing the problem. My kids got snacks and we were made to feel assured our problem would be solved, all while visiting staff who know us well. Jay and his team are experts at quickly problem solving and treat me and my family just like family. I'm a customer forever! More

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Excellent Car Buying Experience. I have been purchasing and leasing cars for the last 22 years. Every car buying experience is different. One thing I always feel uncomfortable in I have been purchasing and leasing cars for the last 22 years. Every car buying experience is different. One thing I always feel uncomfortable in common is dishonesty, pressure from sales and then when the deal is done, another wave of pressure you get from the finance manager during closing to make an additional profit. I understand that car buying experience is always a tag of war between the dealer and the buyer since the dealer wants to make as much of a profit versus the buyer who always wants to pay less. However, in most cases, this tag of war goes beyond being a pleasant experience that whenever I have another car due for purchase, the stress related to choosing a dealer and the hassle of dealing with the sales person is overwhelming. Another frustrating point to car buying is when I, as a buyer have done all my homework of gathering enough information of market values, expected payments, financing rates, car options and current inventory status of a particular dealer find out that the sales person is either less knowledgeable than me or is deliberately hiding that obvious information to try and make a better deal that would benefit the dealer beyond the norm or market average. Some dealers even go to the extent and try to make you believe that there are additional fees like window etching, new car prep detailing and even protection packages fees that are built into the car and has to be part of the selling price without room to exclude or not buy at the buyer’s discretion. My experience with Prestige Volvo is the best dealer experience I have ever had in my 22 years of car buying/leasing. The offer, counter-offer back and forth process was smooth, all numbers were presented to me was in a transparent manner, I was not pushed to buy add-ons I did not want and there was no unpleasant pressure I could feel from the sales person and also with the finance manager at closing. Most part of my deal back and forth was made via e-mail which was my preferred method of communications since I don't like making personal calls during work hours and the honest explanation I was receiving as to why my selling price and monthly payment had been reached to an agreeable point was also transparent and crystal clear. Other Volvo dealers out there simply did not prefer to communicate with me via e-mail, provided automated answers that were totally off from what I was requesting or asking and/or were hesitant in providing me with transparent written information over e-mail. During closing, finance manager was willing to listen to my needs rather than convince to sell me something that I did not need. I ended up purchasing a lease protection package due to my needs. These are one of the main reasons I gave my business to Prestige Volvo even when I knew that Prestige Volvo was not the dealer giving me the best deal of the century. I had better pricing offers out there but the most important part of being transparent and honest made Prestige Volvo my choice. Will keep posting on how my service experience goes at Prestige Volvo. More

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Left with a new Volvo! Our lease on our current Volvo was coming to end in a few months and my husband and I were going back and forth on whether or not to continue with Vol Our lease on our current Volvo was coming to end in a few months and my husband and I were going back and forth on whether or not to continue with Volvo. One of the contenders for us was the new XC60 and we received an e-mail from Irene letting us know that demo cars were available to test drive so off to East Hanover we went. Long story short, we left with a brand new S90 that was sitting in the showroom--didn't even test drive the XC60, haha! We fell in love with the S90 at first sight and we thank the phenomenal staff at Prestige Volvo for helping us each step of the way. Thank you to Irene for keeping us informed! Special thanks for Lindsey for taking such good care of us--you are a superstar! Overall, it was a great experience and I would recommend Prestige Volvo in a heartbeat. More

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So happy with our new car and our experience Lindsey did a great job listening and then matching us up with our new XC90. We will definitely be back to Prestige for future Volvos. Lindsey did a great job listening and then matching us up with our new XC90. We will definitely be back to Prestige for future Volvos. More

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OUT OF STATE SHOPPER...maryland Shopping for a vehicle is a task for you end up at the dealership spendings hours and may not end up with the vehicle... WELL, a dealership proved me Shopping for a vehicle is a task for you end up at the dealership spendings hours and may not end up with the vehicle... WELL, a dealership proved me wrong. I purchased a used vehicle at PRESTIGE VOLVO, found the vehicle online which was not a Volvo but a GMC ACADIA. It all started with a phone call to the dealer on a Thursday morning, was transferred to the internet sales rep named Irene Garris. we spoke, I told her I was out of state, was interested in a vehicle that they had. The conversation went well, BUT I WAS STILL ON THE DEFENSE for being out of state and about to drive 3.5hrs to go buy this vehicle and wouldn't be able to make the drive till Saturday, which may end up being sold. she assured me that wasn't going to happen. we went back and forth with the pricing, which she had to talk to her sales manager about. COMMUNICATION!!!!!! was excellent!!! for I was never haggled with phone calls, all communication continued thru emails till friday evening when we finally agreed on a price, awesome!!!. Called for info to get the paperwork ready for saturday and that's when she says she would be off on Saturday and that her partner Lindsey Mastroianni will be handling the paperwork. Lindsey Mastroianni was excellent and professional, for she had the car gassed up and ready for a test drive on my arrival. she was more excited in knowing who I was rather than shove the sale of the car. with all said AM A HAPPY OWNER OF A GMC ACADIA!!!!! thanks to PRESTIGE VOLVO AND THE TWO KNOWLEDGABLE PROFESIONAL FEMALES IN YOUR DEALERSHIP.THANK YOU!!!!!! Irene and Lindsey... More

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The lost art of amazing people and proces This dealership is amazing. Clean, modern, friendly.etc... Lindsey Mastroianni was amazing. Spend hours with me - no pressure - covered every detai This dealership is amazing. Clean, modern, friendly.etc... Lindsey Mastroianni was amazing. Spend hours with me - no pressure - covered every detail about the car - and even after 2 hours let me walk out the door - no hanging on pitches, and did not nother me. The owner is amazing and was with me everybstep of the way. Gave me his crll, answered any questions - completely top notch. Would up with inscription xc90 - amazing car. More

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Excellent experience with Lindsey We worked with Lindsey when we purchased a Certified Pre-owned Volvo S60 from Prestige Volvo recently. We found Lindsey to be very friendly, knowledg We worked with Lindsey when we purchased a Certified Pre-owned Volvo S60 from Prestige Volvo recently. We found Lindsey to be very friendly, knowledgeable, and responsive. She also went out of her way to accommodate our schedule, including staying after hours. We really enjoyed working with Lindsey, and would highly recommend her to anyone in the market for a Volvo. More

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