Lisa Courchaine | Page 5

Great car buying experience!! I recently purchased a 2019 CrossTrek and thanks to Lisa a had a great car buying experience. She was very patient with me throughout the whole experi I recently purchased a 2019 CrossTrek and thanks to Lisa a had a great car buying experience. She was very patient with me throughout the whole experience and was not going to quit until I was completely satisfied with deal. I never felt pressured at any point during the process and it was evident that Lisa truly cares about her customers and their satisfaction. More

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Dealer Review AWESOME! I just purchased my 3rd Subaru from Long and cannot say enough great things about Lisa, my salesperson, or the dealership in general. From AWESOME! I just purchased my 3rd Subaru from Long and cannot say enough great things about Lisa, my salesperson, or the dealership in general. From my first visit to now, EVERYTHING has gone smoothly; sales, service, and even body shop (when a valet hit a pole while parking my car). I have been treated fairly, with respect and professionalism, and never felt pressured. Lisa is a top-notch salesperson who listens carefully, makes recommendations, and does not try to sell a car just for the commission. She is patient when I ask lots of questions, and is always a phone call away. I am sure the other representatives are great, but I will always go to Lisa. I highly recommend this dealership. I had been to a different, highly-touted Subaru dealer in Worcester, and walked out vowing never to return to that location. I tell any and everyone who talks about a Subaru to go to Longs. They will not be disappointed. More

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Very Impressed Having been involved in the automotive business for the better part of 35 years I can honestly say that I was impressed from the moment my wife and I Having been involved in the automotive business for the better part of 35 years I can honestly say that I was impressed from the moment my wife and I entered the front door. The Level of professionalism was obvious and sincere. Lisa our salesperson was outstanding and really knew her product line, she took the time to explain all the options to us, and that we were comfortable with our new Subaru Outback. Thank you to Lisa and all involved with the purchase, it certainly made the car buying experience so much easier. We highly recommend Long Subaru. More

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Long came through in the clutch! It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and t It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and there was a brake light on and also a check engine light. The rep who was very nice and helpful (can't remember her name?) said she would check with service and someone would call me. I had to take the day off from work. I live in Franklin and work in Worcester so I really need my car. I decided to drive to Long (carefully) and hope they could see me and possibly give me a loaner. While on my way a service rep called (once again very nice, didn't catch his name?) saying they would be happy to look at my car when they are able. I made it there. Spoke with Mike Jimmenez , who I have had the pleasure of dealing with for the better part of the last 15 or so years. Mike found me a loaner. Later that day Mike called me with the bad news. My car (2005 Legacy wagon) had some very labor intensive problems. Mike estimated the repair cost at over $5,000.00. Given that the car was 13 years old and had 165,000 miles, I asked Mike and he agreed It was time to move on. I went on Longs Pre-certified website and found a car that suited me both as a much needed replacement and also financially. I went to my bank and was pre-approved for the estimated cost of the vehicle. I then drove to Long walked into the sales section and the first person I encountered looked up at me and said "can I help you" I said yes and briefly explained my circumstances and from this point on I was in the very capable hands of Lisa Courchaine. I explained the year and model I had found and Lisa found it right away. She pulled the car around opened the doors and hood and walked me around pointing out how well the previous owner had maintained the car. We went for a text drive and I was sold! We filled out the paperwork and was brought in to the finance officer who explained everything to me and I purchased my beautiful 2013 Subaru Outback. I came in the next day and Lisa had everything all set. Lisa and the rest of the Long Subaru saved the day! Thank you to all! Happy Holidays. More

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Best experience! By far the best experience purchasing a new car! Extremely friendly people who treat their customers like family! A truly highly recommended place to By far the best experience purchasing a new car! Extremely friendly people who treat their customers like family! A truly highly recommended place to purchase! More

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Made car shopping painless! Lisa made this car buying process so easy! She was extremely organized, knowledgeable, warm, and friendly and really took the time to explain everythi Lisa made this car buying process so easy! She was extremely organized, knowledgeable, warm, and friendly and really took the time to explain everything and make sure that I was comfortable before driving off the lot. I would absolutely recommend Long Subaru to anyone looking to join the Subaru family! More

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Best Subaru Dealership in Massachusetts Having been to five other Subaru dealerships in the state, I can say without a doubt that our experience with Long Subaru has been the best of them al Having been to five other Subaru dealerships in the state, I can say without a doubt that our experience with Long Subaru has been the best of them all. The dealership building and grounds were well kept, clean, and inviting. Everyone we met was very courteous, helpful, and (best of all) NOT PUSHY! Questions were answered honestly, and phone calls were returned promptly when a specific answer could not be immediately given. Furthermore, I wish to single out Lisa Courchaine as being the best sales representative we've ever had the pleasure of working with. Her expertise and wonderful personality made the experience of buying a Subaru paramount to any other car purchase in the past. Thank you Long Subaru!! More

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Best Subaru dealer in the area We have bought five Subarus in recent years. All different models form Legacy to Crosstrek to Outback and to Forester, Thery are all great cars and t We have bought five Subarus in recent years. All different models form Legacy to Crosstrek to Outback and to Forester, Thery are all great cars and the salesperson Lisa and Ray and Scot to name a few have been wonderful and very nice to work for. More

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Awesome!!! An easy as pie buying experience with Lisa Courchaine at Long Subaru in Webster. Lisa is extremely knowledgeable, patient, detailed and kind, just l An easy as pie buying experience with Lisa Courchaine at Long Subaru in Webster. Lisa is extremely knowledgeable, patient, detailed and kind, just like an old friend. More

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My second Subaru from Long. This was the second time I bought a Subaru from Long, and both time the people where very friendly. this time I talked to Lisa Courchaiine, She is ve This was the second time I bought a Subaru from Long, and both time the people where very friendly. this time I talked to Lisa Courchaiine, She is very friendly and very knowledgeable. Not pushy very accommodating. I was very comfortable with buying my second Forester, I am very happy with the 2018 Forester. Liked to thank Lisa for being so awesome through the entire process. More

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