Liz Frohling | Page 19

Making good out of bad Long story short, hit a few snags in the process of buying a vehicle, but everyone at the dealership worked extremely hard to remedy the situation. Th Long story short, hit a few snags in the process of buying a vehicle, but everyone at the dealership worked extremely hard to remedy the situation. They definitely went above and beyond what should be expected from a dealership. Very professional staff and a pleasure to work with. *Piece of advise for out of state buyers, make sure you have all of the paperwork for financing finished, have the paperwork sent out to the bank, and have the funding sent to the dealership from the bank prior to making the trip to pick up a vehicle. This was a big learning experience for me, but the folks over at Ray Chevy will take good care of you. More

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Always Service with a Smile :) Louis in service is Great!! We always bring our vehicles to Ray even when we live 48 miles away. They always take care of us the first time and go ou Louis in service is Great!! We always bring our vehicles to Ray even when we live 48 miles away. They always take care of us the first time and go out of their way to make our experience a great one. Thanks again Louie!! More

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Great Heath was my service advisor. And he couldn't have been more friendly kind or helpful. As well as the rest of the staff.lm vary satisfied and happy wi Heath was my service advisor. And he couldn't have been more friendly kind or helpful. As well as the rest of the staff.lm vary satisfied and happy with my experience. More

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Very attentive and efficiant My experience was positive. The only area that I would like to see improved would be the amount of time sitting and waiting. I realized I came in a a My experience was positive. The only area that I would like to see improved would be the amount of time sitting and waiting. I realized I came in a a busy time (Saturday) but that is when the truck arrived. More

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2011 Chevy Malibu Alternator To begin I have lived in Fox Lake area for over 10 years!! in the 10 years I have live in this area I purchased 2008 Chevy Impala, 2010 Traverse, 2011 To begin I have lived in Fox Lake area for over 10 years!! in the 10 years I have live in this area I purchased 2008 Chevy Impala, 2010 Traverse, 2011 Malibu, and 2013 Equinox from Ray Now our daughter is purchasing her first car and of course only place to go is Ray Chevrolet!! Here was our Dilemma: October of 2016 our 2011 Chevy Malibu was driving "funny" I would press the gas pedal, RPM would increase but i am not moving no more than 20 MPH. I was able to drive it home and i immediately call GM/Chevy (warranty department) I explained the problem to their customer service over the phone gave me assistance on Diagnostic voucher. I was able to get in for an appointment right away. The service team at Ray Chevy Kyle Miller, Liz, and Brian A. were very helpful most of all very understanding of my situation. To make a long story short the Alternator on the Malibu has to be rebuild with over $2,000.00 cost I express how this is putting me on a bind and need a vehicle to commute to work. Kyle has been in direct contact with me during the diagnostic process what the issue was unfortunately it was the alternator. Elizabeth has gone above and beyond her powers to make me feel better and assure our vehicle is in good hands. My 2011 Malibu is being repaired with partial assistance with GM loyalty customer and Ray Chevrolet is WON me over!! this whole process has been stressful and sleepless night now I am HAPPY to say our vehicle will be fixed. Thank you Ray Service Department!! Rosey M. More

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amazing! Tony Jensen was great! I bought a tahoe from him, and can't be happier. It's held up. and he was very attentive and let me know about on star and the Tony Jensen was great! I bought a tahoe from him, and can't be happier. It's held up. and he was very attentive and let me know about on star and the garage opener button feature. More

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Dream Tahoe Thank you once again to John Lesniak for finding my dream Tahoe/color and putting me into an LTZ model Tahoe and making a great trade and an affordabl Thank you once again to John Lesniak for finding my dream Tahoe/color and putting me into an LTZ model Tahoe and making a great trade and an affordable payment. This is my 9th vehicle purchase from Ray Chevrolet in Fox Lake, Illinois. John and Ray and Staff have once again exceeded my expectations! This is the Dealership to be buying cars at folks, they are world class. Thank You John! Peter & Jeanne Dziadus, Ingleside, Illinois More

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LIZ and RUBEN did an excellent job taking care of my situati EXCELLENT CUSTOMER SERVICE! LIZ and RUBEN did an excellent job taking care of my situation. --- I went in today to drop off my car in the Service D EXCELLENT CUSTOMER SERVICE! LIZ and RUBEN did an excellent job taking care of my situation. --- I went in today to drop off my car in the Service Department since it was due for a service check up. I was only going to stop by for an oil change, unfortunately on my way there my check engine light went off. Honestly, I was in a hurry since I had to be at work soon. I saw a couple people ahead of me as i walked in, I knew right away I was in for along time, luckily I was wrong. That's when I met Liz, she walked up to everyone asking if they were being taken care of, fortunately they were and I was up next. She greeted me with a huge smile and ask what I needed help with, I explained to her my situation. Liz went back to check if there was any loaners available for me, since I needed to get to work soon. She came back and told me at the moment all the loaners were scheduled already, but she did not give up there. She introduced me to Ruben, he went ahead and started the paperwork on my car. In a matter of minutes Liz came back with a set of keys to my loaner. Ruben covered all the information and explained everything I needed to know about my loaner and also what was going to be done to my car. I was very pleased with both, Liz and Ruben, their knowledge, professionalism and customer service. They listened and understood everything. Thank You Liz and Ruben, you two made my day, If it wasn't for you, I would have not made it back to work on time. Thank you Ray Chevrolet. More

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Custom service finally gets a front seat It's refreshing to see a dealership putting the customer first. The service department does an excellent job keeping my trucks on the road kudos to B It's refreshing to see a dealership putting the customer first. The service department does an excellent job keeping my trucks on the road kudos to BRIAN,Liz.  They always make the time ansswer all my questions! John is sales knows what I want, and more importantly when I want to get it so I can stop in to see him and say HI without preasure, not that he would love for Me to buy ever time I come in. More

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Ed Dembski did a great job helping me find the right car. As always, the Ray Chevrolet team and Ed Dembski were outstanding at helping me replace my 2011 Traverse with a great deal on a 2016 Traverse. I have As always, the Ray Chevrolet team and Ed Dembski were outstanding at helping me replace my 2011 Traverse with a great deal on a 2016 Traverse. I have purchased at least 6 or 7 vehicles in a row from Ray Chevrolet and have never been disappointed. Their service department is outstanding. Liz and Rob Chavez always take care of my service needs. More

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