Liz Frohling
Liz Frohling at Ray Chevrolet

Liz Frohling | Page 3

Service Manager

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

4.5
214 Reviews
4.5

214 Reviews

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214 Reviews of Liz Frohling

November 21, 2025

Dealership Rating
Employee Rating

Liz and Louie are the BEST! !! I have been serviced by them for over 20 years and like I said they are the best. More

by TOM_MROZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Nov 21, 2025

Ray Chevrolet responded

Thanks for sharing about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

October 31, 2025

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the Ray Chevrolet service team made it happen. my issue taken care of and resolved. More

by PETER@VANVALIN.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, TJ Burke

Oct 31, 2025

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

October 30, 2025

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Employee Rating

Car is back in service for the second time in a week due to engine light on. This car is 2 months old so a little frustrating that it's back in for service. Hopefully it will be good to go for awhile afte More

by STARFIRE1284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Ray Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Ray Scarpelli 3 ray3@rays-cars.com

October 04, 2025

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Always great service. Totally trust.Raym. highly recommend them. Employees are courteous and very attentive to my needs. More

by jfitzgerald1944
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller

Oct 04, 2025

Ray Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ray Scarpelli 3 ray3@rays-cars.com

September 11, 2025

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Employee Rating

Wanted to speak to Sevice Manager Liz to discuss my recent visit. Left 2 voicemails and 1 message with a peer. She still has not returned a call. More

by DMPULASKI13
Recommend Dealer
No

Other Employees Tagged: Kyle Miller

Sep 14, 2025

Ray Chevrolet responded

Thank you for this feedback. We're very sorry to see to hear about the lack of communication on our part. Would you mind reaching out to our General Manager so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to our General Manager, George.

September 06, 2025

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Always a great experience at Ray! They are professional and curious at all times. Highly recommend Ray Chevrolet! More

by Mark Gomulka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Sep 06, 2025

Ray Chevrolet responded

Thanks for sharing about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

August 30, 2025

Dealership Rating
Employee Rating

They Suggested to use my rewards to save money on oil change. And I got a car wash More

by dbudnick123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

August 27, 2025

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Employee Rating

Well luisi had problem with my truck took back on tue . and guess cooking for Employees is more important then taking care of your Customers so one other guys help me but got go back to ray hopefully probl More

by younycorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Burke

Aug 27, 2025

Ray Chevrolet responded

We're sorry to hear that you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

August 15, 2025

Dealership Rating
Employee Rating

I took my car in, paid $1700 to get fixed, warning light came back on within a day. Took care back, they worked with GM to identify problem, then it was $7700 worth of repairs. I paid the $1700, I wanted a More

by NICK0138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: George Gigovski, Ray Scarpelli III , Sales guy who sold me new car was excellent

Aug 18, 2025

Ray Chevrolet responded

Nick, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please reach out to our General Manager, George.

August 11, 2025

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Employee Rating

Always great service, Liz and her team are the best. Would recommend Ray Chevrolet to others. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

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