Liz Frohling
Liz Frohling at Ray Chevrolet

Liz Frohling | Page 4

Service Manager

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

4.5
212 Reviews
4.5

212 Reviews

Write a Review

212 Reviews of Liz Frohling

June 12, 2025

Dealership Rating
Employee Rating

The salesman Hugo did not let me test drive the truck but for a few minutes and I was only given 1 key and was given a run around before I had to call general manager to resolve the problem. I feel I should More

by AnthonyHayes.717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 16, 2025

Ray Chevrolet responded

Anthony, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. We apologize for your negative experience. Please reach out to our General Manager, George.

June 08, 2025

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Employee Rating

Kyle was great! Fixed problem and very friendly. Would definitely recommend him to others I know More

by kathdun84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2025

Ray Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 04, 2025

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TJ Burke took care of our maintenance needs. Always good experience with the Ray Chevy maintenance department. More

by BANASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 02, 2025

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Employee Rating

Ray Chevy has a well managed service department with a service staff that goes out of their way to make sure you’re being taken care of. I have bought my last 3 cars from Ray and would highly recommend t More

by JIMBOK007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Ray Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ray Chevrolet, we look forward to having you as a valued customer for many years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 23, 2025

Dealership Rating
Employee Rating

They are the best. From the sales, management service under writer's. The technicians are very curties about keeping the vehicle clean. The hole staff is like family. C More

by gmkawell
Recommend Dealer
Yes

Other Employees Tagged: TJ Burke, Ray Scarpelli III

May 23, 2025

Ray Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

May 10, 2025

Dealership Rating
Employee Rating

Schedule appointment times that run an hour to an hour and a half late. No communication between service dept and customer. Repair times that are grossly exaggerated. Indifferent to customer's needs. Wor More

by spaceroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2025

Ray Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

April 21, 2025

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Employee Rating

Everyone at this dealership is courteous and very knowledgeable. The service department is very efficient and understanding of any problems I may have. More

by snyder539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 17, 2025

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Employee Rating

When my husband and I had work done on our van this past week, the Service Advisor was very courteous We were very happy with the results. More

by joeczep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2025

Dealership Rating
Employee Rating

I have been coming to Ray since 2001. 17 vehicles Ed Dembski is an awesome sales person and goes over backwards to help me out. Everyone is great from the sales team to the service te More

by SWTCHKS6984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 22, 2025

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Employee Rating

Have been buying vehicles from Ray since he opened in 1991! Always an EXCELLENT experience! And always refer friends and Family. More

by Wpowers3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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