Liz Santos

I went to Toyota of Huntington in hopes of returning my lease a year early. I was told it would be no problem. It was far from that. After the first visit these people were impossible to reach. Aleasha the salesperson assisting me did not return my calls or follow through with “finding out” about various things I requested. She also failed to get me the “numbers” that she stated she would email to me after our first visit. When I spoke to a sales manager Joe I believe about my experience he stated I would be called back tomorrow morning. I received no such call. The general manager was impossible to reach and he was useless too and unapologetic. I was continually put on the phone with Liz Santos who was incredibly rude to me and told me they cannot honor specific prices and that was just the way it was. No that is not the way it is. I received amazing prices at competitor dealerships with ten times higher quality vehicles than that of Toyota. All these people care about is their own money. They can care less about customer satisfaction. Do yourself a favor and stay away from this dealership.

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We called and they set up appointment for the time we requested and was greeted by very courteous service employee and then met with Curtis who wanted to make sure that what we wanted was done in a very professional and timely manner. Car was done ahead of schedule and Curtis spent time with my wife and I going over operation of the remote start along with making sure the lower body side moldings was installed straight. I will highly recommend Huntington Toyota to all our family and friends.

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They’ll treat you like they know you, professionally yet as a lifelong friend. My special thing is that they know their cars: the features and they don’t say “I don’t know” or “let me check”. They know what cars they have, how many, colors and how each car works. God pushed me to go here and I was very grateful because His plan is perfect. Definitely recommend. Whether you live close or not this is the Toyota worth driving to. All the people we worked with were dedicated to make sure I was happy with my purchase.

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Went in on Saturday 12/16/17 to take a look at a Corolla after being loyal Honda customers for years (liked the styling a little better than the Civic). Well after telling them that all I wanted to pay out of pocket was tax and tags on a lease I negotiated a monthly payment that was actually pretty good. The process back and forth took about 2 hrs. After waiting about another hour or so it was time to talk to the finance manager. Ok been through this many times before- they try to sell you on some useless stuff and build it into the payment. Anyway after another half hour or so of the guy putting whatever into the computer he brought in his boss to check his input. I overheard them saying something about $3,500 out of pocket. They couldn't be talking about me. They were so obviously they were looking to front ended the "great deal" on the monthly payment and were sticking it to me and after 3 1/2 to 4 hours figured that I had too much time invested to walk. I walked and they all came scurrying like rats. Oh I'll give you this and that. BTW I made the mistake of sending my wife home about 2 1/2 hours into this process feeling we had a decent deal and had to call her to pick me up when things went terribly wrong.This was the worst car leasing experience of my life bar none. On Sunday 12/17/17 went across the street to my good friend AK at Huntington Honda. Leased top of the line Civic, less leather, but with all the same safety features that the manager at Toyota was touting, for a much lower monthly payment with minimal out of pocket. The whole process took about a half an hour, picking the car up the next day, which is better than sitting around waiting so they can sell the car on that day- what is the urgency anyway- benefits them I guess. I would not go to this dealership if they gave me a car. Lesson learned never again.

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