Loc Than | Page 14

Car purchase Loc is the best sales person at Sloane Toyota. . He is very professional and dedicated to his job. He works very hard to ensure that his customers are Loc is the best sales person at Sloane Toyota. . He is very professional and dedicated to his job. He works very hard to ensure that his customers are happy! I absolutely love my new 2019 C-HR and have no regrets about this purchase. I highly recommend visiting Loc for any future car purchases. More

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Used car sale gone horrible a living nightmare! Imagine buying a new used car thinking you went with a big dealer that you could trust. Imagine driving home after Christmas and then imagine the n Imagine buying a new used car thinking you went with a big dealer that you could trust. Imagine driving home after Christmas and then imagine the next weeks the whole car is shaking after you take a few spins on the highway. Imagine how disappointed you are after buying the used car that it was in the shop for 20 some odd days... Imagine buying a used car that you intended to drive and then you’re on the phone for hours a day when you have three kids under the age of five... Imagine being on hold and arguing with the dealers and waiting for calls when you could be spending time with your kids... Imagine this used car causing pointless maritial arguments and financial stress and strain... Imagine the trusted dealer you got the car from not trying to hear or help or be more involved with helping when they were the ones who sold a car that was shaking when we drove it longer distances after.... Imagine that ... that’s why I’m writing this. We were looking to purchase a reliable new used vehicle last year in December 2017, and decided to go with Sloane, as this would be our first used car experience. We reside in the suburbs, where public transportation is not easily accessible and my husband works in New York. He drives 25 miles (30 minutes) to the train station from our home in order to get to a transportation hub. We purchased the vehicle from Sloane and not from a personal seller because we wanted to go with a well known dealer which had a good reputation and in the event of any issues, we were under the impression they would back up the quality of their vehicle. We purchased the vehicle they Sloane because we needed a reliable and safe car so we decided to go with a Subaru because of the safety ratings for our family of five. There was an expectation of customer service and satisfaction to be held on the dealer that was not properly dealt with from the onset of our issues. We felt after the car was purchased, all and every thing was pushed around and customer expectations were not met. We purchased the 2010 Subaru right before Christmas and issues arose shortly thereafter, but due to scheduling conflicts, holidays with family, and prior engagements planned, we were unable to take the car in immediately until well after New Year’s to Sloane. My husband had to take time off of work to take the car into Sloane to have the car diagnosed by Sloan; however, they were unable to diagnose the issue nor to even make an attempt at duplicating the issue and immediately sent us to a Subaru dealer. It was firmly specified that the specific issue was occurring while driving on the highway over 45 miles per hour and the Sloane Service technician did not even make the effort nor attempt to duplicate the conditions we specified over the phone prior to making our trip over an hour away to have the vehicle diagnosed. Their reason being was because there were no highways for the tech to drive speeds up to 45-55 MPH by their location in order to duplicate that issue. Again, we specified prior to scheduling an appointment that it occurred on a highway environment over a certain speed. It already was frustrating as we had to plan ahead for this trip, took time off work, made arrangements for the family, and wasted practically an entire day of driving, tolls, gas, let alone useless time spent waiting to be seen, only to pass the buck along. At the time it was understandable because Sloane mostly serviced Toyotas and we would prefer to have a manufacture mechanic make the diagnosis; however, it could be seen how easily Sloane seems to avoid responsibility and the onset of passing it on. We should at least have someone contact us and offer a full refund. This car is not safe for my family period. To date no one at Sloane has reached out to address our concerns and the message is, we don’t care. Sale is made. Thank you, we will not be coming again nor referring our friends, family, neighbors, and anyone that wishes to purchase a vehicle. Long story shorter, we ultimately got the transmission replaced; however, just our luck another problem arose and the car was thrusting and jerking, stalling and so on. We didn’t even drive it back to the Subaru dealer to fix it, we towed it. Sloane did at the very least of being decent, chopped in for the towing but not 100% of it. Ultimately, the diagnosis was to have a part replaced (body valve or valve body) and the warantee company refused to do so for their reasons, which is probably a $1,200 part. Upon picking up the vehicle, the service people made us sign a waiver that they do not recommend driving the vehicle without replacing the part as they do not want to be responsible. Therefore we were risking ourselves and my family potentially...Sloane stood by that decision not to assist nor follow up with us after we contacted them. Side note: My kids were in the car and I have posted the video on their Facebook of how the car was thrusting — my 4 year old is scared of the car and will not get back in it. She’s a smart girl and let’s hope someone will own up to this for the long haul and fix this. I am shocked and surprised at what determined the warantee company to allow us to drive a vehicle deemed unsafe to drive. More

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I wish I would have come sooner!!! I was completely upside down in my auto loan for a 2014 Chevy Impala that I got a horrible deal on. I have poor to fair credit so I went in with low I was completely upside down in my auto loan for a 2014 Chevy Impala that I got a horrible deal on. I have poor to fair credit so I went in with low expectations. Somehow Steve Barsky worked some magic and I drove out in a brand new truck, nicer than I expected with payments lower than my budget going in. You better believe I will be bringing back everybody I know that's in the market for a new or used vehicle. More

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New Toyota Rav4 I recently visitied Champion to renew my lease and get myself into a new car. Knowing how daunting the process of getting a new car is, I had put it o I recently visitied Champion to renew my lease and get myself into a new car. Knowing how daunting the process of getting a new car is, I had put it off for so long; however, I couldn't have been more wrong. The team was so approachable and friendly from the moment I walked in the door. They listened to all of my questions and concerns and were able to find me the perfect car for what I was looking for. While my car wasn't in the best condition to be handed in, they did everything they could to make my situation work. They were able to answer all of my questions diligently, and I was able to drive away in a brand new RAV4 for a price that worked for me. The whole experience was amazing and I'm sorry I waited so long to go in! They did everything they could to get me the best deal and I've never been so excited to be behind the wheel. I don't think there's any other place that would have worked so hard to accomadate my needs and wishes and make the whole process feel so comfortable. Thanks again guys! More

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Great experience I am thoroughly impressed with this dealership. Unfortunately, my trade broke down on the way there and I had to have it towed. However, all the peopl I am thoroughly impressed with this dealership. Unfortunately, my trade broke down on the way there and I had to have it towed. However, all the people I dealt with went out of their way to make me feel comfortable and welcome. I was not supposed to pick up my new-to-me car until Saturday but they all went above and beyond so I could drive it home on Friday. Thank you all! More

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When I walked into the showroom 5 people ask me if I was being helped everyone was friendly. My 1st car was 2007 Toyota Corolla great car I gave that to my 18 year old Niece as she has a baby to drive aroun being helped everyone was friendly. My 1st car was 2007 Toyota Corolla great car I gave that to my 18 year old Niece as she has a baby to drive around and I know this is a safe car. Now I drive the 2014 Toyota Corolla S the redesign is amazing I love the Blue color and sport rims and tires everything about this car is Great. All the personal in the Service Dept and Customer Service are as Friendly as anyone can ask for. I would recommend this Dealership to Everyone. Diane Neill More

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I recently bought my new 2013Toyota Highlander at this dealership. My sale man Loc was very helpful and friendly to me through out the whole process from selection of the right vehicle, negotiation and r dealership. My sale man Loc was very helpful and friendly to me through out the whole process from selection of the right vehicle, negotiation and received a good price, and finances. I would recommend this dealership to any one for looking to buy the new Toyota. More

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My husband and i needed a new car, i was talking to my friend at school and she told me to go to Champion Toyota on Cottman Avenue...we didnt really know much about leasing but it was our best option to k friend at school and she told me to go to Champion Toyota on Cottman Avenue...we didnt really know much about leasing but it was our best option to keep payments affordable. My friend made a call and we were told to ask for Jeff Lish when we got there, we no sooner walked in the door and he was there to greet us...wow..he then hooked us up with our sales guy "Loc" who helped us out and within 3 hrs from start to finish we drove away in our new Camry...thank you so much Mr Clark, Jeff Lish and Loc Than. When its time to trade this one in we will definitely be back..Sincerely Kathy and Brian Baranowski More

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Champion was great... i got exactly what i wanted at a good price. they were super fast and friendly. the car was not on the lot in the color i wanted, so they had it shipped up while i ate lunch, and i l good price. they were super fast and friendly. the car was not on the lot in the color i wanted, so they had it shipped up while i ate lunch, and i left with my new purchase as soon as i came back. i would recommend this place to anyone looking for a toyota. More

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