Logan Rich
Logan Rich at Klaben Chrysler Jeep Dodge Ram
Refer Me

Logan Rich | Page 4

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.8
62 Reviews
4.8

62 Reviews

Write a Review

62 Reviews of Logan Rich

February 17, 2024

Dealership Rating
Employee Rating

Always professional and courteous people that go out of their way to make sure the customer is satisfied. More

by rvanderhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

February 16, 2024

Dealership Rating
Employee Rating

Klaben takes care of their customers, its as simple as that. Mike has gone above and beyond for me and I am extremely happy with the service I have received. Logan communicated really well with me throu More

by Amb17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose

February 09, 2024

Dealership Rating
Employee Rating

I cannot believe you guys wanted to charge me to just let me know what was wrong with my back up camera not even fix it. I understand making money but I can’t believe you were gonna charge me just to talk to More

by csalazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2024

Klaben Chrysler Jeep Dodge Ram responded

Catherine, Thank you so much for taking the time to fill out our survey and for the honest feedback. The only way we get better is when we have the opportunity to look at ourselves in the mirror and learn from our mistakes. We share your feedback with the team so that they can also learn and adapt. Clearly we didn't do a good job of communicating with you regarding charges and for that I am sorry. I have also shared your positive comments with Logan and the team regarding the time he spent with you and "going above and beyond". I appreciate you taking the time to speak with me regarding your visit! I am happy we were able to come up with a plan to find the issues on your backup camera and get it resolved. Please know that you can reach out to me anytime and that the entire team remains at your service! Jeff Ashley-330.673.3139 ext. 405- jashley@klaben.com

January 13, 2024

Dealership Rating
Employee Rating

Wonderful, friendly service. Very professional atmosphere. Kind employees. Quick assessment, comfortable waiting area, nice refreshments. More

by amlong21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

January 10, 2024

Dealership Rating
Employee Rating

Thank you Klaben for meeting my auto needs and at an affordable price. We experienced great care from Tim, who greeted my husband and me with a smile, to the expertise of John Coco, who patiently allow More

by Sellissa4u2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane , James Arnold, Jennifer Ash, John Coco III

January 02, 2024

Dealership Rating
Employee Rating

Joe Hilliard and team were friendly, professional, and took care of everything needed! Will be back! More

by johnrebeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Brian Binegar, Jeff Ashley , James Arnold, Amanda Davis

December 27, 2023

Dealership Rating
Employee Rating

Courteous employees they keep you informed as they work on your vehicle, and they do what they say. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

December 15, 2023

Dealership Rating
Employee Rating

Logan did a great job taking care of us and our jeep. He kept us informed More

by ddagrene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 14, 2023

Dealership Rating
Employee Rating

Logan was polite and professional. He kept me up to date on the service as I waited. He explained everything very clearly and made the whole process simple. More

by Ken P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 13, 2023

Dealership Rating
Employee Rating

Logan kept me informed every step of the way and was very knowledgeable. Would highly recommend requesting him as your service writer. More

by cdldriver21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Davis, Danny Gauthier

Dec 14, 2023

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Your kind words serve a source of encouragement and affirmation that our culture is alive and well! We strive to be the absolute standard in customer service. While our people certainly made a difference it appears from the overall rating that we could have done better. Would you have a moment to speak with me? It is not my intention to be a pest but instead gain additional insight into our collective failures. I look forward to speaking with you! I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

...
4
...

Dealership Inventory (603 Vehicles)

new 2024 Jeep Wrangler car, priced at $58,935
2024 Jeep Wrangler
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2024 Jeep Wagoneer car, priced at $74,830
2024 Jeep Wagoneer
new
Silver Zynith exterior
Automatic
Four-wheel Drive
used 2021 Jeep Grand Cherokee car, priced at $30,988
2021 Jeep Grand Cherokee
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
used 2021 Ram 1500 car, priced at $43,888
2021 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2024 Ram 2500 car, priced at $50,110
2024 Ram 2500
new
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive
new 2024 Jeep Wrangler car, priced at $50,245
2024 Jeep Wrangler
new
Hydro Blue Pearl exterior
Automatic
Four-wheel Drive