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Lori Gong
Lori Gong at Heiser Toyota

Lori Gong | Page 13

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
129 Reviews
4.7

129 Reviews

Write a Review

129 Reviews of Lori Gong

June 07, 2024

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Employee Rating

The service was efficient and employees were very communicative regarding the maintenance and additional services. More

by anonymous22
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2024

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 06, 2024

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Employee Rating

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit. More

by cameronmvalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Christopher Dixon, Matt Foti, Christopher Graesing, Joshua Porter

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Jun 06, 2024

Heiser Toyota responded

Cameron, Thanks for sharing about your service experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2024

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The people in the front and are working hard and are cooperative and courteous. But in my eyes an hour and 45 minutes is way too long for an oil change. More

by KGAHAN1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 06, 2024

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Jun 06, 2024

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 22, 2024

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Employee Rating

They always take care of me well and good work, thank you for service guys More

by ndiayedaouda131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Christopher Dixon, Matt Foti, Joshua Porter

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May 29, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 17, 2024

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The representative mrs gona she was awesome i had such a great experience. She deserves a 10 More

by SPEARSTANISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 15, 2024

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Employee Rating

Lori was very pleasant and did a good job explaining what was being done. She went through the report and told me about upcoming things that should be done in the future. More

by gholzer25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 12, 2024

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Employee Rating

Lori was great but new and still learning the computer screens and what to enter. More

by JOHNORIEZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2024

Heiser Toyota responded

Thank you, John, for the kind words for Lori and our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 08, 2024

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Employee Rating

Same day service for a tire patch. Friendly service and nice area to work while I waited. More

by manda0679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 06, 2024

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Employee Rating

Quick and easy! Friendly staff who get you in and out as quick as they can. More

by RYANMACEMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Christopher Dixon, Matt Foti, Joshua Porter

Report | Print
May 06, 2024

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Ryan, for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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