Lori Ludwig | Page 2

The service was great . I was taking care of . Everyone is so nice and takes great care of you . Lori is on top of things . Everyone is so nice and takes great care of you . Lori is on top of things . More

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Courtesy, professionalism, friendly, efficient Christian Gutierrez is the best Service Advisor I have had the pleasure of working with. His professionalism, knowledge of the product, efficiency, fr Christian Gutierrez is the best Service Advisor I have had the pleasure of working with. His professionalism, knowledge of the product, efficiency, friendliness and overall willingness to serve his customer makes the experience as good as it gets. More

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Helpful in finding what I wanted Patricia, Laura and Brandon are diligent workers and always attend to my needs. Received follow up calls. Brandon found what o wanted. I am pleased Patricia, Laura and Brandon are diligent workers and always attend to my needs. Received follow up calls. Brandon found what o wanted. I am pleased More

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Six Star Service Advisor ! Without a doubt, Harry Levy is the finest Service Advisor in the business. During my years of Mercedes ownership, I have followed Harry from other Me Without a doubt, Harry Levy is the finest Service Advisor in the business. During my years of Mercedes ownership, I have followed Harry from other Mercedes dealers as he is the pinnacle of knowledge and integrity. Lori Ludwig runs a great team and together with Harry, they make the service experience a pleasure. They are both the local embodiment of the Mercedes slogan, "The best or nothing". More

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ATTENTIVE LORI IS ALWAYS READY TO HELP & SOLVE PROBLEMS TO MAKE MY SERVICE VISIT AS SMOOTH AS POSSIBLE. SHE IS VERY VISIBLE IN THE SERVICE AREA NOT BURIED IN T LORI IS ALWAYS READY TO HELP & SOLVE PROBLEMS TO MAKE MY SERVICE VISIT AS SMOOTH AS POSSIBLE. SHE IS VERY VISIBLE IN THE SERVICE AREA NOT BURIED IN THE OFFICE . HER PRESENCE & PERSONALITY IS A PLUS WHENEVER I VISIT AND REASSURING THAT SHE IS HERE TO HELP ME More

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True Professionals Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize all of the technology. At no time were we rushed and/or pressured. In fact, we took our time and the Mercedes Team were the consummate professionals. I'd give them a "100" if it were an option. Dennis is my "guy" for future automobile purchasing needs. Cheers! More

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Service visit I went to the service department with and issue. As I arrived I was warmly greeted by the porter-great start. I dealt with Tim Sauter-service director I went to the service department with and issue. As I arrived I was warmly greeted by the porter-great start. I dealt with Tim Sauter-service director and Lori Ludwig who both went above and beyond the call of duty for me. Every one was very professional from the receptionist,porter and management. A top notch service department. I’m a customer for life More

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Happy returning customer This is my 2nd Mercedes SUV from the Owings Mills dealership. I have had great customer service in the sales and service departments. I live closer to This is my 2nd Mercedes SUV from the Owings Mills dealership. I have had great customer service in the sales and service departments. I live closer to the Hunt Valley dealership, but I prefer the Owings Mills dealership. I recently completed a lease deal with Reza Ghane in the sales department and he was wonderful. Helpful and knowledgeable. I'd recommend Reza!!!! More

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mbrace I encounter a minor problem with my mbrace in my vehicle. I contacted the service manager Lori at Mercedes Benz of Owings Mills, and she took care of I encounter a minor problem with my mbrace in my vehicle. I contacted the service manager Lori at Mercedes Benz of Owings Mills, and she took care of me right away. I just wanted to say thank you Lori for your concern and care. More

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Worst experience I've had... THAT PLACE IS A MESS. I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did no I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did not even have the decency to clean my car after paying $600 for service. I tried to reach them to address my concerns and my call was ignored. Rest assured I will contact the area manager and let everyone in the community know. This service department is a total mess. It needs to be cleaned up or they may end up losing many customers to Catonsville and Hunt Valley. I've been warned by many about the poor customer service of this place, I should've listened. Please beware. Last time I brought my car for wash, it came back with a scratch. PLEASE BEWARE. More

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