Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 12

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
148 Reviews
4.9

148 Reviews

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148 Reviews of Lou Alfano

November 04, 2022

Dealership Rating
Employee Rating

I have been a customer since 1991, and would never go anywhere else. They take care of me like family here. Jerry in service always goes the extra mile for me, as did Lou today. My concerns are carefully More

by ba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Catanese, Jerry Hood

Nov 08, 2022

Arlington Heights Ford responded

Thank you so much for the wonderful review of your experience at Arlington Heights Ford. Jerry is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, The Arlington Heights Ford Team

October 25, 2022

Dealership Rating
Employee Rating

The service was Quick, efficient & pleasant. Was in and out in 1-1/2 hours. Thank you More

by bpblome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

October 24, 2022

Dealership Rating
Employee Rating

Anthony was very attentive, explained everything i needed to know, and asked if i needed anything More

by wattselectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski

Oct 26, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

October 17, 2022

Dealership Rating
Employee Rating

Love this dealership, waddles the man! Had my car serviced he answered all my questions no hesitation. More

by Boydjuwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski

Oct 19, 2022

Arlington Heights Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arlington Heights Ford Team

October 13, 2022

Dealership Rating
Employee Rating

After an initial hiccup in obtaining a new GPS update, the matter was solved promptly. Jerry was extremely helpful, communicated quickly, and had the problem corrected the next day. I truly appreciate the More

by GM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Oct 18, 2022

Arlington Heights Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com

October 06, 2022

Dealership Rating
Employee Rating

Lou was very helpful with the towing process. He made it very easy for me. Also, the work was done quickly. Overall great experience. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2022

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

September 20, 2022

Dealership Rating
Employee Rating

Thank you for the excellent service and explanation of service today. My salesman Rich went out of his way to make sure I was taken care of in the service department. Lou did a great job clarifying what m More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Jacobsen

Sep 26, 2022

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! Sincerely, The Arlington Heights Ford Team

August 19, 2022

Dealership Rating
Employee Rating

Luigi and Anthony were the best! Nothing but helpful and nice. Got my car serviced in no time. More

by Rizzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Velasco

Aug 24, 2022

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

August 18, 2022

Dealership Rating
Employee Rating

Where do I begin with the Quick Lane Dynamic Duo of Lou and Tony?! Wonderful customer service, little wait time to get my car back, friendly faces, and of course I feel safer driver my car knowing these tw More

by emmabueso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Velasco

Aug 23, 2022

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The members of the team you have mentioned are truly invaluable assets and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

August 03, 2022

Dealership Rating
Employee Rating

Provided great service, and received car back when promised, personal all very helpful and experianced, and knowledgable, good experience More

by Jbmedserv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Aug 08, 2022

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

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