Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 11

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Contact Me
4.9
146 Reviews
4.9

146 Reviews

Write a Review

146 Reviews of Lou Alfano

January 21, 2023

Dealership Rating
Employee Rating

Kevin walked me through the entire process, and made me feel comfortable leaving my vehicle in his hands. More

by Lucasleon1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Victor Villanueva, Nicole Bayne , Kevin Juarez

Report | Print
Jan 25, 2023

Arlington Heights Ford responded

Thank you for your kind words. We are very happy to hear that Kevin was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

January 20, 2023

Dealership Rating
Employee Rating

Luigi, Thank you so much for this incredible service. You and your staff made this service visit one of the best ever Once again I appreciate your and Arlington Heights Ford efforts to make every visi More

by byron.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 25, 2023

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

January 20, 2023

Dealership Rating
Employee Rating

Kevin and the service team are awesome to work with. All of my family's vehicles are service here because of the excellent service. Thank you. More

by Slick Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Vasco, Jerry Hood, Mike Waddle, Victor Villanueva, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski, Todd Norris - The very best mechanical engineer

Report | Print
Jan 25, 2023

Arlington Heights Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Ford Team

January 12, 2023

Dealership Rating
Employee Rating

Great Service! Give them a try and you will be greatly satisfied! Anthony and Jerry were excellent to work with! Great service, and great prices! More

by frank.p.white1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Jose Gutierrez, Victor Villanueva , Ben McCarty, John Rodriguez, Cassie Smith, Anthony Wojciechowski

Report | Print
Jan 18, 2023

Arlington Heights Ford responded

We cannot thank you enough for your wonderful review of Arlington Heights Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Arlington Heights Ford Team

January 09, 2023

Dealership Rating
Employee Rating

Luigi Alfano took great care of me and my vehicle today. Super courteous and very detailed More

by Enoonan64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 12, 2023

Arlington Heights Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

January 07, 2023

Dealership Rating
Employee Rating

Staff is very efficient, accommodating, and honest. Will continue to take my car here for anything needed. More

by bill.jamie85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 11, 2023

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

November 29, 2022

Dealership Rating
Employee Rating

Always great customer service from service to cashier to Jerry service Mgr to Jesus Sanchez More

by Du0000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Jesus Sanchez Sales

Report | Print
Dec 01, 2022

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

November 11, 2022

Dealership Rating
Employee Rating

Very prompt and thorough Thank you again for your service The car runs great again More

by Kcojep@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 16, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

November 04, 2022

Dealership Rating
Employee Rating

I have been a customer since 1991, and would never go anywhere else. They take care of me like family here. Jerry in service always goes the extra mile for me, as did Lou today. My concerns are carefully More

by ba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Catanese, Jerry Hood

Report | Print
Nov 08, 2022

Arlington Heights Ford responded

Thank you so much for the wonderful review of your experience at Arlington Heights Ford. Jerry is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, The Arlington Heights Ford Team

October 25, 2022

Dealership Rating
Employee Rating

The service was Quick, efficient & pleasant. Was in and out in 1-1/2 hours. Thank you More

by bpblome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 28, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

1
...
10
11
12
...
15

Dealership Inventory (256 Vehicles)

new 2026 Ford Explorer car, priced at $50,568
2026 Ford Explorer
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$50,568
View Details
new 2026 Ford Maverick car, priced at $41,677
2026 Ford Maverick
new
Shadow Black exterior
Automatic
All-wheel Drive
$41,677
View Details
new 2025 Ford Escape PHEV car, priced at $40,268
2025 Ford Escape PHEV
new
White Metallic exterior
CVT
Front-wheel Drive
$40,268
View Details
new 2026 Ford Bronco car, priced at $55,529
2026 Ford Bronco
new
Beige exterior
Automatic
Four-wheel Drive
$55,529
View Details
new 2026 Ford F-150 car, priced at $74,758
2026 Ford F-150
new
Blue Metallic exterior
Automatic
Four-wheel Drive
$74,758
View Details
used 2016 Nissan Maxima car, priced at $13,143
2016 Nissan Maxima
used
Forged Bronze exterior
CVT
Front-wheel Drive
$13,143
View Details
View All Inventory