Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 6

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Lou Alfano

January 17, 2024

Dealership Rating
Employee Rating

The customer service and quality of work at AHFord is exceptional in every way. Jessica and Lou took a difficult situation and made it so easy for me. I am so appreciative! More

by LINDA COPELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Uccardi

Jan 22, 2024

Arlington Heights Ford responded

Thank you so much for your review, Linda! Happy customers are our goal and our mission at Arlington Heights Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Arlington Heights Ford Team

January 13, 2024

Dealership Rating
Employee Rating

Service was thorough and quick. Great service! Made sure everything was looked over nothing less More

by nicolebayne97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Arlington Heights Ford responded

Nicole, it's our pleasure to provide top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Arlington Heights Ford Team

January 13, 2024

Dealership Rating
Employee Rating

Great dealer and great service. Easy to have a business with Arlington Heights Ford. Thanks More

by ALEXA22GEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Arlington Heights Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Sincerely, The Arlington Heights Ford Team

December 26, 2023

Dealership Rating
Employee Rating

I would just like to express my gratitude for the help that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and ca More

by tjrenglish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Arlington Heights Ford responded

Thank you for sharing your experience with us, Thomas and Jacob! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Arlington Heights Ford Team

December 23, 2023

Dealership Rating
Employee Rating

Lou had to re-do the bill after I asked him if he included the rewards points ($91). More

by TDToussaint
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cashier

Dec 28, 2023

Arlington Heights Ford responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Arlington Heights Ford Team

December 20, 2023

Dealership Rating
Employee Rating

I am almost twenty years with AH Ford. My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided i More

by tklimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2023

Arlington Heights Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Arlington Heights Ford Team

December 19, 2023

Dealership Rating
Employee Rating

Great service experience at AHF. Look no further Lou Alfano will take care of you like family. Mike M More

by Martellotta08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2023

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

December 13, 2023

Dealership Rating
Employee Rating

Lonnie Catanese made the entire process perfect from start to finish. Great vehicle at a great price! More

by Sam Resch
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Catanese, Teddy Dziedzic , Michael Rodriguez, Mark Horcher

December 11, 2023

Dealership Rating
Employee Rating

Lonnie Catanese was extremely helpful in locating the exact car I wanted, even when I did. It know myself. He listen to what I wanted and found it!! More

by Jovon
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Catanese , Joe Baez, Michael Rodriguez

Dec 13, 2023

Arlington Heights Ford responded

Thank you for taking the time to write this 5-star review, Jovon. We strive to provide courteous service to all our guests and are glad to hear that Lonnie helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Arlington Heights Ford Team

December 03, 2023

Dealership Rating
Employee Rating

Thank you Lou Alfano and Tech James Dresden. Very reasonable pricing, professional and high tech service. More

by Bill J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2023

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Bill J. Sincerely, The Arlington Heights Ford Team

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