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Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 7

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Lou Alfano

November 22, 2023

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Employee Rating

Lou Alfano really helped me out with my Truck maintenance and he took care of the two recalls it had. Thank you More

by rbarges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Bayne

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Nov 28, 2023

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Lou does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 17, 2023

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Lou A. was very professional and friendly in helping to service my truck. He also helped to order a part for me for an outstanding recall and even got my c More

by xover911
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Arlington Heights Ford responded

Thank you for the awesome feedback! Lou is an excellent service team member and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Ford Team

November 15, 2023

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Best of the best. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. More

by DavidVee
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Ikram "Ike" Alam

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Nov 16, 2023

Arlington Heights Ford responded

David, we are pleased to hear that you had an excellent experience with Jerry and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Ford Team

November 09, 2023

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Best experience yet. I Was very well taken care of better than I had expected More

by poppaj3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

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Nov 14, 2023

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

November 02, 2023

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Employee Rating

Thank you Luigi Alfano! Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J More

by Bill J
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

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Nov 07, 2023

Arlington Heights Ford responded

Thank you so much for your excellent input, Bill! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Arlington Heights Ford Team

October 31, 2023

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Lou got me in and out quickly and answered all my additional questions. I Highly recommended More

by coot73
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Recommend Dealer
Yes
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Nov 03, 2023

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

October 22, 2023

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Well done. Trusted for many years to maintain my vehicle will purchase next vehicle at Arlington Heights Ford because of service department More

by aagpictureit
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

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Oct 25, 2023

Arlington Heights Ford responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Arlington Heights Ford Team

October 19, 2023

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I am always very satisfied with the work done by the service department at the Arlington Ford dealership. More

by ckdexter
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Service Time
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Recommend Dealer
Yes
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Oct 24, 2023

Arlington Heights Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Arlington Heights Ford special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. We are glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Arlington Heights Ford Team

October 17, 2023

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Totally satisfied with my visit. Smooth process start to finish. Will return. Fast and efficient. More

by Tim.schau63
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 19, 2023

Arlington Heights Ford responded

Tim, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Arlington Heights Ford Team

October 04, 2023

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My service team of Lou, Ikram and Lance, transmission specialist, were great. Lance properly diagnosed my transmission issue and made the repairs were completed in a timely manner. Lou and Ikram worked More

by Dan P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam , Lance

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Oct 06, 2023

Arlington Heights Ford responded

Thank you for sharing your experience with us, Dan! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Arlington Heights Ford Team

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