Lou Alfano | Page 8

Lou was friendly and did not try to upsell me things I didn’t want or need. Prepared me for air filter next oil change and keep my eyes on the tires. Very professional and trustworthy. Excellent! didn’t want or need. Prepared me for air filter next oil change and keep my eyes on the tires. Very professional and trustworthy. Excellent! More

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Lou Alfonso was great to work with. Got me in and out in about an hour and didn't try and push a bunch of extra service. Got me in and out in about an hour and didn't try and push a bunch of extra service. More

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I had an appointment for oil change and and fluids check, much appreciated the kindness from the person who helped me out of my car and carry my tote bag to the newly remodeled waiting area - I must use a ca much appreciated the kindness from the person who helped me out of my car and carry my tote bag to the newly remodeled waiting area - I must use a cane. Unfortunately, I did not get his name. Lou Alfano was my service adviser and also very helpful. When I had forgotten to ask him about something, I called him on my cellphone; he came to waiting area to speak with me since I have problems walking. Everything was taken care of to my satisfaction! More

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The dealership always goes out of there way to make sure your needs are addressed your needs are addressed More

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Very happy with the service and efficiency of Arlington Heights Ford. The service writer, Lou Alfano, is very friendly and has great customer service skills. The waiting area is very nice and comfortable. Heights Ford. The service writer, Lou Alfano, is very friendly and has great customer service skills. The waiting area is very nice and comfortable. More

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Don't have to leave home for a service visit? Count me in. I feel spoiled! Arlington heights ford brought a mobile unit to my house, and performed an oil change, tire rotation, and inspection Count me in. I feel spoiled! Arlington heights ford brought a mobile unit to my house, and performed an oil change, tire rotation, and inspection IN MY DRIVEWAY. AT NO ADDITIONAL CHARGE. I watched my home camera remotely from work as the two service guys worked quickly and efficiently getting the job done. I was called upon arrival, and after they finished. They gave me a brief rundown of the inspection, and off they went to their next stop. A call from the service dept to pay my bill and BAM! it was done. Couldn't be easier. Great job AH Ford! More

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This has been by far the best experience I've had at a dealership! Luigi was my service advisors from start to finish and he was the reason why I'm happily writing these great reviews. In addition, I've a dealership! Luigi was my service advisors from start to finish and he was the reason why I'm happily writing these great reviews. In addition, I've already recommended this location to my a few of my family, friends, and clients for the mechanical service needs. He provided detail notes and kept me updated on all updates of my vehicle repairs. Luigi genuinely went above and beyond! This recent visit has completely changed my view on delayed ship customer service and aiming to go back for all my mechanical service needs. Luigi your the man! Even the front desk staff were super friendly and prompt with service needs. Overall, highly recommended this location to anyone who is in need of professionals for their mechanical service. More

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Lately they've been Hit-and-miss. But mike waddle is it always been on time with everything I need to the only reason I go back But mike waddle is it always been on time with everything I need to the only reason I go back More

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This is my GO TO dealership. The service I receive from them is top notch. From the time I called for at home, mobile service to the time my car was fixed was approx 2 hours. The The service I receive from them is top notch. From the time I called for at home, mobile service to the time my car was fixed was approx 2 hours. They came prepared and didn’t waste time. More

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I have purchased several vehicles from this dealership and have all the service done with them. Nothing but great service and complete satisfaction. Will buy my next car with them also. and have all the service done with them. Nothing but great service and complete satisfaction. Will buy my next car with them also. More

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