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Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 9

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Lou Alfano

July 10, 2023

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Employee Rating

They did a great job - Lou Alfano was awesome! I appreciated the quick service to me. More

by Benjaminjchow
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Service Time
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Recommend Dealer
Yes
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Jul 13, 2023

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

June 28, 2023

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Great personalized service everytime I visit the dealership. Service personal are courteous and very professional. More

by mp
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Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam

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Jul 03, 2023

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

June 23, 2023

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Luigi went above to find the problem before he returned the car to us. thank you More

by erob75
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Recommend Dealer
Yes
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Jun 28, 2023

Arlington Heights Ford responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Arlington Heights Ford Team

June 22, 2023

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Everything went according to plan in a timely fashion. My instructions about the oil change where followed to the letter. More

by peter jackson
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Recommend Dealer
Yes
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Jun 27, 2023

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

June 15, 2023

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Very prompt, knowledgeable and courteous. Excellent service and explained everything that was being done on the car. More

by J
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

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Jun 22, 2023

Arlington Heights Ford responded

Thanks for your awesome review, J! We're very happy to hear that our team was of such great help to you. We take pride in our customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

May 26, 2023

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You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell More

by cougartwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Ikram "Ike" Alam, Nicole Bayne , Justin Barrett, Kenny Holiday, Kevin Juarez, Lunoni Mahdu, Anthony Velasco

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Jun 01, 2023

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

May 05, 2023

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Employee Rating

This service was for a recall. They came to our home and the work was done very fast. More

by amekc2
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Recommend Dealer
Yes
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May 09, 2023

Arlington Heights Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Ford Team

April 29, 2023

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Employee Rating

Lou took amazing care of me today. He is a pleasure to work with and very helpful. Jessica is also wonderful to work with and also very friendly and helpful More

by Bingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Jessica

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May 03, 2023

Arlington Heights Ford responded

Thank you for your review of our team, Bingo. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Arlington Heights Ford Team

April 23, 2023

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Employee Rating

Jessica was wonderful to deal with and so was Lou. They both too great care of me More

by Bingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Jessica

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Apr 26, 2023

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

April 11, 2023

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Employee Rating

Lou was great in the service of my car and took the time help me. Thanks Lou. More

by Benjaminjchow
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2023

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

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