Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 9

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Contact Me
4.9
148 Reviews
4.9

148 Reviews

Write a Review

148 Reviews of Lou Alfano

July 17, 2023

Dealership Rating
Employee Rating

This is my GO TO dealership. The service I receive from them is top notch. From the time I called for at home, mobile service to the time my car was fixed was approx 2 hours. The More

by RhondaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Niko

Print
Jul 20, 2023

Arlington Heights Ford responded

Thank you for taking the time to leave a positive review, Rhonda! We appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, The Arlington Heights Ford Team

July 10, 2023

Dealership Rating
Employee Rating

I have purchased several vehicles from this dealership and have all the service done with them. Nothing but great service and complete satisfaction. Will buy my next car with them also. More

by L.H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva

Print
Jul 13, 2023

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

July 10, 2023

Dealership Rating
Employee Rating

They did a great job - Lou Alfano was awesome! I appreciated the quick service to me. More

by Benjaminjchow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 13, 2023

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

June 28, 2023

Dealership Rating
Employee Rating

Great personalized service everytime I visit the dealership. Service personal are courteous and very professional. More

by mp
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam

Print
Jul 03, 2023

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

June 23, 2023

Dealership Rating
Employee Rating

Luigi went above to find the problem before he returned the car to us. thank you More

by erob75
Service Price Transparency
Recommend Dealer
Yes
Print
Jun 28, 2023

Arlington Heights Ford responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Arlington Heights Ford Team

June 22, 2023

Dealership Rating
Employee Rating

Everything went according to plan in a timely fashion. My instructions about the oil change where followed to the letter. More

by peter jackson
Service Price Transparency
Recommend Dealer
Yes
Print
Jun 27, 2023

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

June 15, 2023

Dealership Rating
Employee Rating

Very prompt, knowledgeable and courteous. Excellent service and explained everything that was being done on the car. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Print
Jun 22, 2023

Arlington Heights Ford responded

Thanks for your awesome review, J! We're very happy to hear that our team was of such great help to you. We take pride in our customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

May 26, 2023

Dealership Rating
Employee Rating

You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell More

by cougartwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Ikram "Ike" Alam, Nicole Bayne , Justin Barrett, Kenny Holiday, Kevin Juarez, Lunoni Mahdu, Anthony Velasco

Print
Jun 01, 2023

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

May 05, 2023

Dealership Rating
Employee Rating

This service was for a recall. They came to our home and the work was done very fast. More

by amekc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 09, 2023

Arlington Heights Ford responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Ford, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Ford Team

April 29, 2023

Dealership Rating
Employee Rating

Lou took amazing care of me today. He is a pleasure to work with and very helpful. Jessica is also wonderful to work with and also very friendly and helpful More

by Bingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Jessica

Print
May 03, 2023

Arlington Heights Ford responded

Thank you for your review of our team, Bingo. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Arlington Heights Ford Team

1
...
8
9
10
...
15

Dealership Inventory (206 Vehicles)

new 2027 Ford Expedition Max car, priced at $84,739
2027 Ford Expedition Max
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$84,739
View Details
new 2026 Ford Bronco Sport car, priced at $38,778
2026 Ford Bronco Sport
new
Azure Gray Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
$38,778
View Details
new 2027 Ford Explorer car, priced at $42,388
2027 Ford Explorer
new
Vapor Blue Metallic exterior
Automatic
Four-wheel Drive
$42,388
View Details
used 2025 Ford Transit-250 car, priced at $33,313
2025 Ford Transit-250
used
Oxford White exterior
Unknown
Rear-wheel Drive
$33,313
View Details
new 2026 Ford F-150 car, priced at $66,113
2026 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$66,113
View Details
new 2026 Ford F-250 car, priced at $67,053
2026 Ford F-250
new
Oxford White exterior
Automatic
Four-wheel Drive
$67,053
View Details
View All Inventory