Lou Machado
Lou Machado at Downey Hyundai

Lou Machado

Parts Manager

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.1
27 Reviews
4.1

27 Reviews

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27 Reviews of Lou Machado

December 05, 2025

Dealership Rating
Employee Rating

las personas no ayudan ala gente en ese dealer es muy malo el servicio que dan despues de que compras un carro More

by ESTEFANIFIGUEROA918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2025

Downey Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

November 29, 2025

Dealership Rating
Employee Rating

Service, courtesy and communication is always appreciated, thank you for making this experience with your service department a great one. Thank you the person who helped me, I truly apologize for More

by margioesc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2025

Downey Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

November 22, 2025

Dealership Rating
Employee Rating

Great customer service variety of cars local dealership bilingual sales reps and great auto service More

by riveraramon74
Service Price Transparency
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Recommend Dealer
Yes
Nov 22, 2025

Downey Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

November 10, 2025

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Employee Rating

Very helpful 😃 and understanding Would highly recommend And glad I choose them or a mom. And pop More

by charleshightower893
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2025

Downey Hyundai responded

Charles, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

November 09, 2025

Dealership Rating
Employee Rating

The people were very nice and helpful they also have a nice coustomer service area More

by louiecordova
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 09, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 08, 2025

Dealership Rating
Employee Rating

Very good, very quick, clean punctual great quality service The work is there coordinated with each other and very helpful. All smell good accommodations hello More

by Goodlovermary267
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Haciel Caro

Oct 08, 2025

Downey Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 25, 2025

Dealership Rating
Employee Rating

Everytike I go they never do a good job. The last time they replaced my side view mirrors and scratched the car. I took it back and they did not want to take responsibility for it More

by Vet323tech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 28, 2025

Downey Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 12, 2025

Dealership Rating
Employee Rating

Great service fast we where in and out sale went fast have not complains I was impressed More

by medranoshelina100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Malhotra, Tony Bui

Sep 12, 2025

Downey Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 09, 2025

Dealership Rating
Employee Rating

Had a good experience with my service adviser Christian kept me updated on my vehicle progress thank you for everything More

by anibarra90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 08, 2025

Dealership Rating
Employee Rating

Great friendly customer service, it was early when I went in and everyone was so welcoming. More

by LMZAPATA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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