Louis Kaissieh | Page 7

Stephanie Frazier is the best! Just bought my third Subaru from Stephanie (Outback, Forester and Crosstrek). She is so easy to work with and never pressures you into buying somethin Just bought my third Subaru from Stephanie (Outback, Forester and Crosstrek). She is so easy to work with and never pressures you into buying something you don't want or don't need. She's the only car salesperson that I genuinely felt was looking out for me and my best interests. She always goes out of her way to accommodate me and help me get exactly what I want. Matthew More

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Subaru Forester Very friendly environment - I will definitely recommend this dealership to anyone looking for a new vehicle. Jason went above and beyond to help me f Very friendly environment - I will definitely recommend this dealership to anyone looking for a new vehicle. Jason went above and beyond to help me find the perfect car for me. More

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A group that does shady business & group of liars Since I purchased my Impreza, in Mobile, Al, I’ve had intermittent issues with my radio, I have pictures & videos of the problems my radio was giving Since I purchased my Impreza, in Mobile, Al, I’ve had intermittent issues with my radio, I have pictures & videos of the problems my radio was giving me. The weekend before I moved to Kennesaw, Ga, I was to finally have my radio replaced. However, the radio sent to the dealer in Mobile was cracked. So I had my service advisor, Natalie contact Kennesaw Subaru to transfer my claim. 2+months went by without hearing from the service dept. I left several messages for the service manager, without a call back. When I finally got to talk to someone, it was the Service Receptionist. She is the ONLY helpful person in that dept. By this time (dec 2018) a new radio update was released. So the required that I had the update done before proceeding with replacing my unit. So to humor the service manager, we did the update. Roughly 4 weeks later, I was calling with issues with my radio, AGAIN. They said I had a radio recall, so I scheduled an appt to have the recall performed. The recall ended up being for the update that was performed in December. And my radio had the most up to date information. So nothing was done. Wayne, finally told me they would contact Subaru to obtain authorization to replace the radio (feb 2019). About 10+/- days later, Wayne called me & said that my new unit was in (this was a Monday). I scheduled to bring my car back in on Thursday. I arrived in the drive, I was approached by one of the advisors, I told him I have an appt with Wayne to have my radio replaced. It’s for an open RO. The advisor said “ok, the good thing is you have an appt” then walked away. I proceeded to get my 3yr old potty training daughter out of the car, because she had to go potty. For 2hrs my car remained in the service drive. It was not until I questioned why my car was not being taken care of did anything happen. When Luis got involved, he was told by Wayne that I did not have an appt & that I did not tell anyone I was there. Which is completely a lie. After 30min, my car was returned to me, with “the radio replaced” or so I was told. It’s now 2 weeks later and I am still having issues with my radio. Again, video & pictures have been taken. I called to speak to the service receptionist, again. I asked her to email me a copy of the Repair Order, because they didn’t give it to me before I left. Upon reviewing my repair order, it shows that my radio was never replaced. I know this because there is no part number listed on my RO, verifying there was a radio. To this day, I have NEVER talked or been face to face with the service manager of this dealership. He has however been a consistent run-away when it came to me & my Impreza. I will NEVER willingly return to this dealership. I have contacted Subaru & filed a complaint & claim. My husband who was the Director of the Mobile Subaru store, before our move, will be contacting the Regional Service Director of SOA to further resolve this issue. More

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Worst Service department I had a 2016 Outback, that I took in for service. It was idling rough. They recommended cleaning the fuel system and throttle body for $181. After I had a 2016 Outback, that I took in for service. It was idling rough. They recommended cleaning the fuel system and throttle body for $181. After the service, it was still idling really rough. I asked if there were any service bulletins for the issue. They said in fact there is a service bulletin for software update for rough idle with AC on. I came back to do this update. It didn't take. They said they think it may be a sensor, but it has to be ordered. 3rd visit - after waiting for an hour, they say we didn't try the sensor. We don't think that is what it is. They said they would like for Subaru engineer to look at the car. We scheduled a time. 4th visit: I arrived and they said engineer just left and he will not come back for a month. This place is ridiculous - waste of time and money. I went to Gwinnett Subaru, and they recleaned the throttle body, which they said was never cleaned. They checked multiple things and had tech take the car home. They didn't charge me anything for the diagnosis. I have asked the GM at Subaru of Kennesaw for my money back for the throttle body cleaning, but I just get silence. Stay away from Subaru of Kennesaw's service department. More

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Low pressure, simple process. Jason and Joseph and Subaru of Kennesaw were great to work with! They both answered a ton of questions and made everything super clear. I paid a fair Jason and Joseph and Subaru of Kennesaw were great to work with! They both answered a ton of questions and made everything super clear. I paid a fair price and the process was done in an hour or so. I'd absolutely buy my next subaru again from Subaru of Kennesaw! More

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Salesman was very informative about the car. I was very pleased with Ralph Kurland. From the first dat I had the test drive he did not pressure me but was very informative about the car. I was un I was very pleased with Ralph Kurland. From the first dat I had the test drive he did not pressure me but was very informative about the car. I was undecided on which I was interested in and he told me everything I needed to make my decision. I came back to see what he would allow me for my car and again did not pressure me but I decided to make the deal. I am very pleased with my car. I would suggest anyone to go and see Ralph. More

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FORSETER I had trouble with my forested and the dealership went above and beyond what was necessary to help me. That is the only reason I stayed with the brand I had trouble with my forested and the dealership went above and beyond what was necessary to help me. That is the only reason I stayed with the brand. I need a reliable vechile and I hope I got one this time. More

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best experience ever We went to just look at the Cross trek LTD,but after not being pushed by our sales person Mr.King we went to lunch and decided that if we were going b We went to just look at the Cross trek LTD,but after not being pushed by our sales person Mr.King we went to lunch and decided that if we were going buy it would be from this Dealership and our sales person. They made it easy to do business, answered all of our questions,got a more than a fair deal. The managers were on the floor, and we were able to talk to them and they were all very nice. It made us feel comfortable to be at the dealership. They treated like friends, not just another customers. After we bought,we had a couple of issues to be addressed,and this was taken care of without having to ask twice.I would urge anyone who wants to do business at a auto dealership to really consider going to Subaru of Kennesaw and see Mr.King,and the management team. .. More

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Best New Car Experience ever Dealing with Mr. Kurkland was outstanding. He was very prompt to replying to emails and phone calls and dealt with all of my questions very profession Dealing with Mr. Kurkland was outstanding. He was very prompt to replying to emails and phone calls and dealt with all of my questions very professionally. I had the honor of being greeted by Louis Kaissieh who was very kind and compassionate throughout my new car buying process. I would definitely recommend working with Ralph Kurkland if you're ever in the market for a Subaru. He is very knowledgeable and understanding. Great experience! More

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Best trade-in/car buying experience of my life! Truly, this was the best car-buying experience I've ever had. I usually dread the whole thing, from trying to get the best price on my trade-in to fin Truly, this was the best car-buying experience I've ever had. I usually dread the whole thing, from trying to get the best price on my trade-in to finding the right car in my price range. I gotta say, Ralph just made the whole process easy, helping me figure out the best car for my needs & patiently waiting for me to get my act together to take the plunge. Louis was most kind and gave me a very nice price for my old car while Steve helped me decide the right way to protect my new investment without breaking the bank. None of these guys were remotely like the stereotypical car salesman we fear. And the icing on the cake is I have the best, safest new car on the road! More

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