Louis Polos | Page 84

Customer Service Words can not do Louis Polos and Mr. Klaben justice. Very knowledgeable, accommodating, and overall Nice MEN. Totally would recomend Klaben to all my Words can not do Louis Polos and Mr. Klaben justice. Very knowledgeable, accommodating, and overall Nice MEN. Totally would recomend Klaben to all my family and friends. Thank You for a 5 STAR transaction. More

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Great Environment. Great Selection. I found exactly what I was looking for. Louis was very informative and made the entire process a lot of fun. The entire Klaben Team was a pleasure to I found exactly what I was looking for. Louis was very informative and made the entire process a lot of fun. The entire Klaben Team was a pleasure to work with. More

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Excellent Customer Service I found Klaben through an online search because they had the exact car that I was looking for. They offered me a great deal, and Louis Polos was extr I found Klaben through an online search because they had the exact car that I was looking for. They offered me a great deal, and Louis Polos was extremely helpful and patient in guiding me through the process so that everything was ready when I arrived. It was a 10 hour trip for us to go and pick up the car, and it was worth it!! The customer service at Klaben was exceptional. I would highly recommend Klaben to anyone, near or far. More

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AWESOME DEALERSHIP Very pleasant people to deal with. Branden Johnson was the nicest person that we have ever known. We left the Serra dealership very disappointed in Very pleasant people to deal with. Branden Johnson was the nicest person that we have ever known. We left the Serra dealership very disappointed in the selections and service from the sales and manager. We called Klaben, went over and Branden showed us several cars and we brought home the car that we need and want!! DON'T GO ANYWHERE ELSE!! KLABEN HAS IT ALL. And Christine was so very nice and efficient when we signed our paperwork. We really liked her. Hopefully, they will both be there in 3 years when we go back to get another car. More

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Chevy Traverse Everyone especially Louis were kind helpful and made this transaction very smooth. Louis answered and was prompt on all my questions through email tx Everyone especially Louis were kind helpful and made this transaction very smooth. Louis answered and was prompt on all my questions through email tx and phone. I really like how detail oriented he was. I drove 2 hours to buy this car and Louise had everything done by the time I got there. He went the extra mile to make sure everything car, paperwork, and is as the costumer were taken care off! Thanks again! More

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Worth the drive. I drove 11 hours from Iowa to Kent, Ohio to buy a 2013 CTS Sportwagon from Kalben Ford Lincoln. My experience was the best I could imagine. Salesman I drove 11 hours from Iowa to Kent, Ohio to buy a 2013 CTS Sportwagon from Kalben Ford Lincoln. My experience was the best I could imagine. Salesman Louis Polos and Finance specialist Denise Alcorn even stayed several hours past closing time until I arrived. My interaction with Louis Polos and owner Rich Klaben was very pleasant. They are the best ever. I would happily drive the 11 hours again to purchase an automobile from this outstanding dealership. Jerry Zinn More

by Zinn0 Verified Customer Verified Customer

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Great customer Service Chris Volk is an outstanding salesman. He listened to my requirements, came up with a solution, then did a great job on quickly setting up a test dri Chris Volk is an outstanding salesman. He listened to my requirements, came up with a solution, then did a great job on quickly setting up a test drive. The entire staff is very professional. Unlike some dealerships that I have worked with, everything was done quickly and in an efficient manner. At the same time, I didn't feel rushed through the process. I also purchased some aftermarket items thru Chris and someone named Curt and it was also handled well. After the sale, Chris also checked to see if I had any further questions or concerns. I would definitely consider doing business with Klaben again. More

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Lack of transparency! Very disappointed. I have purchased and leased 7 vehicles with Ford in over 20 years and never had a dealership reluctant to provide invoice information. My overall expe I have purchased and leased 7 vehicles with Ford in over 20 years and never had a dealership reluctant to provide invoice information. My overall experience with previous Ford dealerships, have been positive and with total transparency. I currently have two invoice printouts in my possession from local Ford dealers, and received them with no questions or hesitation. When I requested the information (twice) from you (Louis Polos) on Saturday, you should have been open and honest on your intentions. The Klaben slogan says no misleading claims, no gimmicks... Honesty and transparency is everything with large ticket purchases. Thanks, but NO thanks! More

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They whe re very helpful. They worked with me as I was out of state. They even got everything ready for me the say before oh tot there to make it easy to walk in and start the They worked with me as I was out of state. They even got everything ready for me the say before oh tot there to make it easy to walk in and start the paperwork. More

by gipsonlogan9060 Verified Customer Verified Customer

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Excellent customer service Came in today to see Louis Polos with questions about the new eco sport, while he was finishing up with another customer, Branden Johnson helped me fi Came in today to see Louis Polos with questions about the new eco sport, while he was finishing up with another customer, Branden Johnson helped me find the color and specs that fit my personality and took me for a test drive. They were both so personable and knowledgeable and I will only buy vehicles from these two men ever again. More

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