Louis Polos | Page 85

Worth the drive. I drove 11 hours from Iowa to Kent, Ohio to buy a 2013 CTS Sportwagon from Kalben Ford Lincoln. My experience was the best I could imagine. Salesman I drove 11 hours from Iowa to Kent, Ohio to buy a 2013 CTS Sportwagon from Kalben Ford Lincoln. My experience was the best I could imagine. Salesman Louis Polos and Finance specialist Denise Alcorn even stayed several hours past closing time until I arrived. My interaction with Louis Polos and owner Rich Klaben was very pleasant. They are the best ever. I would happily drive the 11 hours again to purchase an automobile from this outstanding dealership. Jerry Zinn More

by Zinn0 Verified Customer Verified Customer

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Great customer Service Chris Volk is an outstanding salesman. He listened to my requirements, came up with a solution, then did a great job on quickly setting up a test dri Chris Volk is an outstanding salesman. He listened to my requirements, came up with a solution, then did a great job on quickly setting up a test drive. The entire staff is very professional. Unlike some dealerships that I have worked with, everything was done quickly and in an efficient manner. At the same time, I didn't feel rushed through the process. I also purchased some aftermarket items thru Chris and someone named Curt and it was also handled well. After the sale, Chris also checked to see if I had any further questions or concerns. I would definitely consider doing business with Klaben again. More

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Lack of transparency! Very disappointed. I have purchased and leased 7 vehicles with Ford in over 20 years and never had a dealership reluctant to provide invoice information. My overall expe I have purchased and leased 7 vehicles with Ford in over 20 years and never had a dealership reluctant to provide invoice information. My overall experience with previous Ford dealerships, have been positive and with total transparency. I currently have two invoice printouts in my possession from local Ford dealers, and received them with no questions or hesitation. When I requested the information (twice) from you (Louis Polos) on Saturday, you should have been open and honest on your intentions. The Klaben slogan says no misleading claims, no gimmicks... Honesty and transparency is everything with large ticket purchases. Thanks, but NO thanks! More

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They whe re very helpful. They worked with me as I was out of state. They even got everything ready for me the say before oh tot there to make it easy to walk in and start the They worked with me as I was out of state. They even got everything ready for me the say before oh tot there to make it easy to walk in and start the paperwork. More

by gipsonlogan9060 Verified Customer Verified Customer

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Excellent customer service Came in today to see Louis Polos with questions about the new eco sport, while he was finishing up with another customer, Branden Johnson helped me fi Came in today to see Louis Polos with questions about the new eco sport, while he was finishing up with another customer, Branden Johnson helped me find the color and specs that fit my personality and took me for a test drive. They were both so personable and knowledgeable and I will only buy vehicles from these two men ever again. More

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Friendly and accommodating Louis and Chris were both very accommodating when I requested to change my appt and also to see a different car than first one requested Louis and Chris were both very accommodating when I requested to change my appt and also to see a different car than first one requested More

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Good service Louis helped me get the truck I’ve always wanted at a fair deal. Would recommend anyone looking to buy to contact Louis! Good service Louis helped me get the truck I’ve always wanted at a fair deal. Would recommend anyone looking to buy to contact Louis! Good service More

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Impressive The sales person Luis was already ready with my car when I came in to the office. The car was immaculate and he took his time showing me how to work e The sales person Luis was already ready with my car when I came in to the office. The car was immaculate and he took his time showing me how to work everything inside the car, even tho you were closed. There was no high pressure on any part of the deal, and everyone kept checking to see if I was satisfied with what i was getting. I loved the family atmosphere with the dogs, They even took the time to talk with me about them too! Over all I was so happy with my experience. I'll be getting my next car from you! More

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Online deal Louis Polos I started dealing on this truck at 9 p m on a Sunday night. Louis was not working but sent me everything I needed to make a decision Louis Polos I started dealing on this truck at 9 p m on a Sunday night. Louis was not working but sent me everything I needed to make a decision He is very knowledgeable and awesome to work with... Made my 4 hour drive to get truck easy Was in and out of dealership in less then a hour.. Awesome job to all at Klaben Ford No better place to buy a truck More

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Awesome down to earth staff Coming to this dealership really made car shopping less stressful ! When I specified what I was looking for and my price range , the staff found just Coming to this dealership really made car shopping less stressful ! When I specified what I was looking for and my price range , the staff found just the right SUV for my families needs Thank you for making this process quick , and easy! Will definitely be buying my cars here in the future 😊 More

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