Lucas Sorensen | Page 12

Service was smooth and fast with the skill and help of the techs and employees. Took about 15-25 minutes. the techs and employees. Took about 15-25 minutes. More

by Cungcem Verified Customer Verified Customer

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Car in for full service oil change: How can tire pressures be 35 35 34 & 33 as I drove away? Was promised e-mail receipt: 4 days later I still don’t have it. Lucas was pleasant, simply not thorough pressures be 35 35 34 & 33 as I drove away? Was promised e-mail receipt: 4 days later I still don’t have it. Lucas was pleasant, simply not thorough with follow-up. More

by A M K Verified Customer Verified Customer

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Very thorough and clear discussion. I appreciated the frank and clear explanation of the status of the problem with the software. I look forward to the anticipated solution. I appreciated the frank and clear explanation of the status of the problem with the software. I look forward to the anticipated solution. More

by lee48 Verified Customer Verified Customer

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This is only the second time I’ve had to take my vehicle in for service, but both times the service I got was fantastic. Both Lucas and Micah were Great. This is now the only place that I take my Fords for in for service, but both times the service I got was fantastic. Both Lucas and Micah were Great. This is now the only place that I take my Fords for service More

by Jim Verified Customer Verified Customer

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Service took longer than usual. I did not receive any updates from the Service Advisor. I only knew my truck was done by the text I received. Where has the personal touch gone? I did not receive any updates from the Service Advisor. I only knew my truck was done by the text I received. Where has the personal touch gone? More

by timheun325 Verified Customer Verified Customer

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Vehicle was not washed after service. Other than that, everything was not a problem. 1st time at dealership for service. Other than that, everything was not a problem. 1st time at dealership for service. More

by rodnels Verified Customer Verified Customer

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Great experience thanks. They were very helpful to get the vehicle in and tire issue resolved. They were very helpful to get the vehicle in and tire issue resolved. More

by paulpiette8 Verified Customer Verified Customer

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Lucas is one of their Service Reps. He's excellent; he walked out to the vehicle with me, so he knew what I was seeing and relayed it to the mechs properly. When I had an issue, he got He's excellent; he walked out to the vehicle with me, so he knew what I was seeing and relayed it to the mechs properly. When I had an issue, he got it back in without question, talked with the mechanics, and walked me through their testing process. He's truly one of the stars at Lake Ford. More

by gabriella.madsen Verified Customer Verified Customer

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friendly and helpful workers. waiting area was clean and quiet. car service went well and was timely. waiting area was clean and quiet. car service went well and was timely. More

by megan Verified Customer Verified Customer

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Good communication. I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure wh I appreciate that. Didn’t like how the last guy who parked the truck left the driver seat all the way back like it’s a Dr. Dre video. Not sure why this happens at most mechanics shops, but it would be fantastic if the seat position was left alone. More

by chamberlainrob13 Verified Customer Verified Customer

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