Lucia Chavez Lopez | Page 11

I waited 4 months for a seatbelt part that was covered by manufacturers warranty. Jordan tried to charge me for it and when the part finnaly did show up I got a call saying it was the wrong one and the righ manufacturers warranty. Jordan tried to charge me for it and when the part finnaly did show up I got a call saying it was the wrong one and the right part would be ready the next day. The lack of attention to detail is disturbing. The time before this my car was returned from your service dept with a splash gaurd open exposing my engine and thus having to come back to get it fixed. The time before that I just needed my tires rotated and said do not change my oil I already did that. You proceeded to change my oil and try and charge me. I have also in the 4 month time of waiting for the wrong part been contacted 50 plus times by your sales dept asking to buy my car. I called her and said stop calling me. She proceeded to not only try and convince me to trade my car in because of the seatbelt but she emailed me another 10 times. I’ve been coming here since 2013 and I just say the quality of service I revive here has gone down dramatically. I will no longer be taking my car here. My girlfriend who also has had her car serviced here has experienced the same kind of situations. We will be taking are business elsewhere. More

by PHILPHILMS55 Verified Customer Verified Customer

Report | Print

Employees were attentive, courteous and efficient. Waiting area was clean and comfortable. It was a pleasant experience. Waiting area was clean and comfortable. It was a pleasant experience. More

by TJSULY Verified Customer Verified Customer

Report | Print

IS to conversation, they ressponse very good and they are very helpful, they have great service very helpful, they have great service More

by VISHALKAUSHIK196 Verified Customer Verified Customer

Report | Print

The car service is great. Have no complains and trust that my car is being serviced properly. Customer service needs improvement. It's hard to tell where the line starts or Have no complains and trust that my car is being serviced properly. Customer service needs improvement. It's hard to tell where the line starts or to whom I need to direct myself too. More

by AndradeH Verified Customer Verified Customer

Report | Print

Excellent service to repair my Air Conditioner, which needed to have the condenser replaced. Really appreciate the ride home and back - thank you! needed to have the condenser replaced. Really appreciate the ride home and back - thank you! More

by Steve Caywood Verified Customer Verified Customer

Report | Print

Paul was courteous and knowledgeable about the work to be done. It was completed on time and for less the original quote. done. It was completed on time and for less the original quote. More

by BWEYL Verified Customer Verified Customer

Report | Print

It took a long time for someone to help me when I had my car in line to be helped. After about five minute of eating, I got out of my car and a woman came out and said she would help me. However she left s car in line to be helped. After about five minute of eating, I got out of my car and a woman came out and said she would help me. However she left so I came into the building and Jordan helped me and he was great, but it shouldn’t take that long for someone to help. Also, if the woman would have said she was coming back, I would have understood, but she left me in the parking lot with zero explanation and disappeared More

by Chemgirl0202 Verified Customer Verified Customer

Report | Print

The tech Lucia was great. The alternator and battery required replacement. Well done. I’m just a little skeptical about the spool assembly that the mechanic said I needed and The alternator and battery required replacement. Well done. I’m just a little skeptical about the spool assembly that the mechanic said I needed and was relayed to me by the service manager. A surprising upcharge. Lucia was not involved with that. The dealership provided a very good rental during the repair and then forgave the charge. Maybe to balance out the upcharge. Overall was satisfied for an emergency repair while traveling away from home. More

by WEROUTE Verified Customer Verified Customer

Report | Print

Polite, helpful, informative, and got my car done in a reasonable amount of time. Thank you. reasonable amount of time. Thank you. More

by Elainenierman Verified Customer Verified Customer

Report | Print

Excellent as always, i felt well taken care of. Service was handled without issue and at a reasonable price and time. Service was handled without issue and at a reasonable price and time. More

by TREVORJNAGY Verified Customer Verified Customer

Report | Print