Lucia Chavez Lopez | Page 10

Service is fast. But i got a pretty generic response that the noise are within expected limits. But the very reason i took the car to the service is because of my pre But i got a pretty generic response that the noise are within expected limits. But the very reason i took the car to the service is because of my previous review where i mentioned about noise. I was offered a rental car, which I thought is free of cost. I wasnt told its charge, but i didn't mine paying. But i drove only 15 miles in total before returning the car, but i got a charge of 18$ in credit card for driving 15 mile which is absurd. When i called, staffs are not able to give me a clear answer how its 18$ for 15 mile. It would have consumed less than a gallon for what i drove. When i tried reaching out to the person who got me the car from rental department, i wasnt able to talk over the 5 times i reached. no response for voice mail. More

by BALAJISUNDRAMOORTHY93 Verified Customer Verified Customer

Report | Print

The service department took care of us by replacing our battery at no charge as we headed on our cross-country trip in the vehicle that week. Thank you Manly Honda for giving us this comfort!!! battery at no charge as we headed on our cross-country trip in the vehicle that week. Thank you Manly Honda for giving us this comfort!!! More

by EYTAN.WOHL Verified Customer Verified Customer

Report | Print

Took 4 hours longer then I was quoted. Damage, which I can't prove, was dome. Damage, which I can't prove, was dome. More

by Adrienne Verified Customer Verified Customer

Report | Print

I waited 4 months for a seatbelt part that was covered by manufacturers warranty. Jordan tried to charge me for it and when the part finnaly did show up I got a call saying it was the wrong one and the righ manufacturers warranty. Jordan tried to charge me for it and when the part finnaly did show up I got a call saying it was the wrong one and the right part would be ready the next day. The lack of attention to detail is disturbing. The time before this my car was returned from your service dept with a splash gaurd open exposing my engine and thus having to come back to get it fixed. The time before that I just needed my tires rotated and said do not change my oil I already did that. You proceeded to change my oil and try and charge me. I have also in the 4 month time of waiting for the wrong part been contacted 50 plus times by your sales dept asking to buy my car. I called her and said stop calling me. She proceeded to not only try and convince me to trade my car in because of the seatbelt but she emailed me another 10 times. I’ve been coming here since 2013 and I just say the quality of service I revive here has gone down dramatically. I will no longer be taking my car here. My girlfriend who also has had her car serviced here has experienced the same kind of situations. We will be taking are business elsewhere. More

by PHILPHILMS55 Verified Customer Verified Customer

Report | Print

Employees were attentive, courteous and efficient. Waiting area was clean and comfortable. It was a pleasant experience. Waiting area was clean and comfortable. It was a pleasant experience. More

by TJSULY Verified Customer Verified Customer

Report | Print

IS to conversation, they ressponse very good and they are very helpful, they have great service very helpful, they have great service More

by VISHALKAUSHIK196 Verified Customer Verified Customer

Report | Print

The car service is great. Have no complains and trust that my car is being serviced properly. Customer service needs improvement. It's hard to tell where the line starts or Have no complains and trust that my car is being serviced properly. Customer service needs improvement. It's hard to tell where the line starts or to whom I need to direct myself too. More

by AndradeH Verified Customer Verified Customer

Report | Print

Excellent service to repair my Air Conditioner, which needed to have the condenser replaced. Really appreciate the ride home and back - thank you! needed to have the condenser replaced. Really appreciate the ride home and back - thank you! More

by Steve Caywood Verified Customer Verified Customer

Report | Print

Paul was courteous and knowledgeable about the work to be done. It was completed on time and for less the original quote. done. It was completed on time and for less the original quote. More

by BWEYL Verified Customer Verified Customer

Report | Print

It took a long time for someone to help me when I had my car in line to be helped. After about five minute of eating, I got out of my car and a woman came out and said she would help me. However she left s car in line to be helped. After about five minute of eating, I got out of my car and a woman came out and said she would help me. However she left so I came into the building and Jordan helped me and he was great, but it shouldn’t take that long for someone to help. Also, if the woman would have said she was coming back, I would have understood, but she left me in the parking lot with zero explanation and disappeared More

by Chemgirl0202 Verified Customer Verified Customer

Report | Print