Lucia Chavez Lopez
Lucia Chavez Lopez at Manly Honda

Lucia Chavez Lopez | Page 4

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.6
219 Reviews
4.6

219 Reviews

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219 Reviews of Lucia Chavez Lopez

December 04, 2024

Dealership Rating
Employee Rating

Service team was nice and helpful. Quick and efficient service. Was very helpful and kind. More

by MIGUELROSALEZ
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

November 30, 2024

Dealership Rating
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Excellent service. I was pleased to get out in less than an hour. Previously it has been closer to two hours. More

by RPCAMM
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Recommend Dealer
Yes

November 22, 2024

Dealership Rating
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I’m definitely happy about how manly is taking care of my cars since 2001, I’ll recommend it to any body that really wants to keep their cars up and running. Service advisor very professional and wonderful More

by FCHICO7
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr , Dave Ashby

Nov 28, 2024

Manly Honda responded

FCHICO7 Again thank you from all of us at Manly Honda! Happy Thanksgiving and Happy Holidays! Best, Your Manly Honda Team

November 22, 2024

Dealership Rating
Employee Rating

Very helpful and gave me an honest rundown of all things needing future maintenance. Very helpful. More

by MIGUELROSALEZ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonia Abukweik, Sonia Martinez , Dave Ashby, Carlos Martinez

November 13, 2024

Dealership Rating
Employee Rating

Best dealer in north bay, professional service, and great service advisors, friendly and knowledgeable, great attitude. I definitely recommend Manly Honda in Santa Rosa for your future car services. More

by FCHICO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr , Dave Ashby

Nov 15, 2024

Manly Honda responded

FCHIC07, We value you and your business. Thank you for taking the time to share feedback. Until next time. Your Manly Honda Team

October 23, 2024

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Employee Rating

What a horrible experience. Took my Honda to get the PCM replaced (got the diagnosis done at my mechanics shop). Dropped of my Accord at Manly Honda and Advisor simply did not l More

by gurpreet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2024

Manly Honda responded

Hi gurpreet, Thank you for sharing your feedback; it means a lot to us. Your complete satisfaction and customer experience are priority number one. I can't locate a service account with your username, and I need to review how things were processed. I need your six-digit work order number, which you will see at the top of your receipt, or the telephone number we use to access your service profile. I can be reached at 707.535.1163 or jrocha@manlyauto.com. I am Jose Rocha, Customer Experience Manager, and I look forward to your communication. Warm regards,

Oct 24, 2024

gurpreet responded

Here you go # 339440. I wish she had heard me properly and conveyed the proper message ro technician. I had even paid outside to get the car diagnosed and told her whats wrong with the car. The outside mechanic wouldn't be able to program afrer replacing PCM so i had to come to dealership. It was a nightmare experience i will never forget. Talking about it brings bad memories.

Oct 24, 2024

gurpreet responded

Cutomer # 339440 Invoice 745192

October 16, 2024

Dealership Rating
Employee Rating

Friendly and professional. Lucia was excellent and even sent a video of the service being conducted on my car. More

by HAYWOODR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

October 04, 2024

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This dealership, and Carlos in particular, takes service to the next level! Above and beyond in every way! Thank you Manly.🤗 More

by KATE.HILL
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

September 08, 2024

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Employee Rating

The Service Department did a great job both completing the work on our CRV and in keeping us informed of their progress. More

by CGRIFFTH2
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Recommend Dealer
Yes

August 23, 2024

Dealership Rating
Employee Rating

I found my experience from beginning to the end nothing short of amazing. Everyone was totally professional and helpful. More

by WJMORRE606
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shyla Saxton

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