Lucy Aguilar | Page 93

I really liked working with Ms Lucy; she was very congenial and helpful during my recent visit for repairs, Thought the video showing the mechanics assessment and recommendations for repairs was ve congenial and helpful during my recent visit for repairs, Thought the video showing the mechanics assessment and recommendations for repairs was very helpful for my understanding of the issues with my vehicle. More

by Bjdodge55 Verified Customer Verified Customer

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I always have great customer service. Wait times do tend to be kind of long and although the setting is very comfortable it would be great not to have to wait so long. to be kind of long and although the setting is very comfortable it would be great not to have to wait so long. More

by TENAHABAYNE Verified Customer Verified Customer

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Great service, respectful personnel, great communication, easy to get an appointment. Lucy was especially cooperative in regards to offering me a service discount on my service easy to get an appointment. Lucy was especially cooperative in regards to offering me a service discount on my service More

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My first visit to this BMW dealership for service as I brought my car down from Massachusetts. The whole process from arriving for my appointment, walking through recommended items for service to picking brought my car down from Massachusetts. The whole process from arriving for my appointment, walking through recommended items for service to picking up my car at the time frame promised was great. The waiting area is clean and stocked with all kinds of snacks and beverages. More

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Very clean, comfortable and covid protected. Service was prompt. Car was returned washed and interior clean. Lucy Aguilar was outstanding. She takes the time to explain all the details of what service is re prompt. Car was returned washed and interior clean. Lucy Aguilar was outstanding. She takes the time to explain all the details of what service is required. More

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Mechanics recommending unnecessary repair just to make money. Please pay your mechanics higher pay so they will stop this practice. I do not expect this from BMW. Expensive place. money. Please pay your mechanics higher pay so they will stop this practice. I do not expect this from BMW. Expensive place. More

by DACAMPADO Verified Customer Verified Customer

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Very friendly and efficient staff with good waiting area. Provided a video of service inspection by technician. Nice to get an e-copy of the service summary. Provided a video of service inspection by technician. Nice to get an e-copy of the service summary. More

by KCKREMK Verified Customer Verified Customer

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Lucy was excellent. No hassle, quality work. She presented options, was clear and concise and provided instructions on what work would take place. Good waiting area. presented options, was clear and concise and provided instructions on what work would take place. Good waiting area. More

by COLLINSIAN1821 Verified Customer Verified Customer

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I have had many BMWs and dealt with many service departments but Service with Lucy at BMW of Sarasota was by far the best of all. departments but Service with Lucy at BMW of Sarasota was by far the best of all. More

by dschlosser150 Verified Customer Verified Customer

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I came in to get a tire replacement on my car and the agent did suggest that I’d do an alignment. I reached out to her and we talked about setting up an appointment until now I’m waiting on her to respon agent did suggest that I’d do an alignment. I reached out to her and we talked about setting up an appointment until now I’m waiting on her to respond to my text message about that appointment. I am not a mechanic so I expect when I go there for the agent to lay out everything for me and I decide on what I need to do. Now I have to come back and hours to get this alignment done if I can get my agent to setup an appointment for me. More

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