Lucy Aguilar | Page 97

This was my first visit to this dealer after moving to Florida. The vehicle’s electronics were not indicating a problem, but I could hear a noise coming from the engine compartment when driving at highwa Florida. The vehicle’s electronics were not indicating a problem, but I could hear a noise coming from the engine compartment when driving at highway speed and adding gas to maintain that speed or accelerate slightly. Lucy Aguilar (the service rep assigned to me) arranged for a loaner vehicle while my vehicle was being checked. She also arranged for two test drives with Juan Goil (the service technician assigned to my vehicle). Lacking information from the vehicle’s check-engine system, Juan checked some of the typical causes of the noise I was hearing (he also sent me a video showing me what he checked). None of them were the problem with my vehicle. On the 2nd test drive with me, Juan was able to hear the noise coming from the engine. But it was not loud enough for him to pinpoint the problem. He noted that without information from the vehicle’s check-engine system, it would be difficult to determine the problem at this point, not until it got worse and/or the vehicle’s check engine light came on. He also told me he didn’t think the vehicle would break down on me. I am not a mechanic, so I’m assuming: that everything that could be checked was checked; that there was nothing else that could be done at this time; and, that I did not have to worry about the problem at this time. Given that the problem could not yet be identified, Lucy did not charge me for the time spent to date by the dealer trying to help me identify the problem with my vehicle. I appreciate this dealer’s help to date. My wife and I have two BMW’s and will go back to this dealer again for service in the future. More

by recostello Verified Customer Verified Customer

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Was able to have access to my car while in the shop so I could retrieve my registration to file for my homestead exemption. . They took care of the registration on the loaner car also. could retrieve my registration to file for my homestead exemption. . They took care of the registration on the loaner car also. More

by rnhunziker Verified Customer Verified Customer

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Sarasota BMW is an excellent place to bring my vehicle. The employees are very nice and professional. I would highly recommend this dealership for sales and service. The employees are very nice and professional. I would highly recommend this dealership for sales and service. More

by LISAFL2012 Verified Customer Verified Customer

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Lucy was great in answering all my concerns. Very friendly and professional. I was impressed with the precautions due to COVID but felt more could have been taken in the waiting area. 6 ft distancing friendly and professional. I was impressed with the precautions due to COVID but felt more could have been taken in the waiting area. 6 ft distancing was not in place More

by zutshi2 Verified Customer Verified Customer

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Lisa Valle has sold me and my daughter the past 3 BMWS. She has been such a great salesperson in more ways than I can elaborate on. I trust her and feel comfortable with her. Jerry Gonzalez is the best. He She has been such a great salesperson in more ways than I can elaborate on. I trust her and feel comfortable with her. Jerry Gonzalez is the best. He made my purchase possible. What I asked for he made happen. I am so happy with the way everything worked out More

by ASALAMEH Verified Customer Verified Customer

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Pleasant experience with Ray Johnson! Clean space, maintained social distancing and safeguards at all times. No hassles at all! Went in for an oil change, curiosity got the best of me, and I came home maintained social distancing and safeguards at all times. No hassles at all! Went in for an oil change, curiosity got the best of me, and I came home with a new car! More

by pearsot Verified Customer Verified Customer

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Very helpful, accurate diagnosis of my vehicle. Knowledgeable staff. Thorough care for my vehicle. I would recommend this dealership to friends and family. I will be returning for basic maintenance Knowledgeable staff. Thorough care for my vehicle. I would recommend this dealership to friends and family. I will be returning for basic maintenance. More

by Jen Verified Customer Verified Customer

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The service is prompt otherwise Lucy is excellent she is on top of everything the service parts department are adequate to get my parts ordered on time I’m extremely happy with the services. on top of everything the service parts department are adequate to get my parts ordered on time I’m extremely happy with the services. More

by SHANLIANG Verified Customer Verified Customer

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I've had nothing positive to say about BMW. From the vehicle itself to the dealership service. Last oil change I had left a lake of oil in our driveway. Technician's fault. No resolution. Dealership had vehicle itself to the dealership service. Last oil change I had left a lake of oil in our driveway. Technician's fault. No resolution. Dealership had to replace oil pan and plug. And the vehicle itself? Well, I've driven all brands of cars over the years. Never had as many problems with any as I've had with BMW. Thank God I purchased extra warranty. I will never buy another BMW and cannot wait to get rid of this one. Lexus has been so much of a solid overall vehicle and my wife has been extremely happy with it. Hopefully we'll put another Lexus on the driveway soon! More

by MAXISGAMEZ Verified Customer Verified Customer

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Very professional service dept. a video was taken of my car’s Condition on arrival. This eliminates any questions for both parties. The service Tech also sent one when my warranty repair was completed. Wel car’s Condition on arrival. This eliminates any questions for both parties. The service Tech also sent one when my warranty repair was completed. Well Done! More

by DJW1413 Verified Customer Verified Customer

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