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Lucy Aguilar
984 Reviews
984 Reviews
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984 Reviews of Lucy Aguilar
January 27, 2021
It was great service and staff was wonderful. Love the environment. Place was clean and welcoming. I will continue service as long as I have my BMW environment. Place was clean and welcoming. I will continue service as long as I have my BMW More
by NEANG_CHAN
Verified CustomerOther Employees Tagged: Chong Lee, Eric Bachar, Derek Thomas, Maria Lizardi, Greg Jones, Loraine Campbell , Richard Bobek, Scott Gould, Frank Lacalamita
January 23, 2021
Great follow-up on items that needed attention. Lucy and Rob very thorough. This is the second BMW added to the family. Thought it was slightly overpriced based on prior purchase but was able to get it wor Rob very thorough. This is the second BMW added to the family. Thought it was slightly overpriced based on prior purchase but was able to get it worked out More
by WTSL
Other Employees Tagged: Rob Carpinello
January 16, 2021
Lucy was wonderful! Everything I asked for was with pleasure. I was given a loaner car which was a BMW and served me well. I was very satisfied. pleasure. I was given a loaner car which was a BMW and served me well. I was very satisfied. More
by jrrracer
Other Employees Tagged: Bobby Carr
January 13, 2021
BMW of Sarasota is awesome! I am always treated with the best service and care. Naycolle has always been attentive to my requests and needs and goes beyond the call of duty to make sure I am thoroughly sati best service and care. Naycolle has always been attentive to my requests and needs and goes beyond the call of duty to make sure I am thoroughly satisfied with my automobile. More
by jacobsnate59
Other Employees Tagged: Humbert Cazaubon, Naycolle Wright , Austin Martin
January 09, 2021
Lucy was my service advisor. She is excellent. Professional, knowledgeable and friendly My car service was completed in a thourgh and timely fashion. Lucy is a 10 out of ten. Thanks Lucy! Susan M Professional, knowledgeable and friendly My car service was completed in a thourgh and timely fashion. Lucy is a 10 out of ten. Thanks Lucy! Susan Maliot Thanks for the carwash.uch appreciated. More
by SMALIOT
January 09, 2021
This was my first visit to this dealer after moving to Florida. The vehicle’s electronics were not indicating a problem, but I could hear a noise coming from the engine compartment when driving at highwa Florida. The vehicle’s electronics were not indicating a problem, but I could hear a noise coming from the engine compartment when driving at highway speed and adding gas to maintain that speed or accelerate slightly. Lucy Aguilar (the service rep assigned to me) arranged for a loaner vehicle while my vehicle was being checked. She also arranged for two test drives with Juan Goil (the service technician assigned to my vehicle). Lacking information from the vehicle’s check-engine system, Juan checked some of the typical causes of the noise I was hearing (he also sent me a video showing me what he checked). None of them were the problem with my vehicle. On the 2nd test drive with me, Juan was able to hear the noise coming from the engine. But it was not loud enough for him to pinpoint the problem. He noted that without information from the vehicle’s check-engine system, it would be difficult to determine the problem at this point, not until it got worse and/or the vehicle’s check engine light came on. He also told me he didn’t think the vehicle would break down on me. I am not a mechanic, so I’m assuming: that everything that could be checked was checked; that there was nothing else that could be done at this time; and, that I did not have to worry about the problem at this time. Given that the problem could not yet be identified, Lucy did not charge me for the time spent to date by the dealer trying to help me identify the problem with my vehicle. I appreciate this dealer’s help to date. My wife and I have two BMW’s and will go back to this dealer again for service in the future. More
by recostello
Other Employees Tagged: Service Technician - Juan Giol
January 03, 2021
Was able to have access to my car while in the shop so I could retrieve my registration to file for my homestead exemption. . They took care of the registration on the loaner car also. could retrieve my registration to file for my homestead exemption. . They took care of the registration on the loaner car also. More
by rnhunziker
December 31, 2020
Sarasota BMW is an excellent place to bring my vehicle. The employees are very nice and professional. I would highly recommend this dealership for sales and service. The employees are very nice and professional. I would highly recommend this dealership for sales and service. More
by LISAFL2012
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