Luis Lagunes

Tyler was knowledgeable and very helpful and gave information in a straight forward manner and was just all around great salesman who’s quite relatable. information in a straight forward manner and was just all around great salesman who’s quite relatable. More

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Tyler was fantastic to work with! He made the car buying process easy, quick, and stress-free. Super knowledgeable, friendly, and went above and beyond. Highly recommend asking for Ty He made the car buying process easy, quick, and stress-free. Super knowledgeable, friendly, and went above and beyond. Highly recommend asking for Tyler! More

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Gage had a great attitude towards sale and being enthusiastic for what he does. Shout out to Gage! enthusiastic for what he does. Shout out to Gage! More

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Tyler was very kind, patient and helpful without being pushy. After dealing with several car dealerships that left me flustered, Royal Moore was a refreshing alternative. pushy. After dealing with several car dealerships that left me flustered, Royal Moore was a refreshing alternative. More

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Subject: Commendation for Angel Knutson – Outstanding Customer Experience Dear [Manager’s Name], Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most r Customer Experience Dear [Manager’s Name], Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on community trust and business success. My professional and personal circles are extensive, and I share both positive and negative service experiences openly. That’s why I want to share my recent positive experience with Product Specialist Angel Knutson at Royal Moore Toyota. From the moment I arrived, Angel demonstrated exactly the type of customer experience that builds loyalty. She was personable, relatable, and attentive to my needs without relying on outdated, high-pressure sales tactics. We discussed the Costco Auto Program, my preferences, and what I value most in a truck: suspension, quiet cabin, and entertainment system quality. Even though I had originally been leaning toward a Ram Laramie, Angel’s professionalism and sincerity convinced me to focus on a Toyota Tundra 1794 Edition. She went above and beyond, even rechecking inventory after our test drive to find the exact color I wanted in stock. Her follow-up communication after my visit further reinforced her dedication to customers. Angel embodies the positive culture that Royal Moore Toyota should be proud of — one that puts the customer first, listens actively, and builds trust through authenticity. She is an asset to your dealership, and I want to ensure her efforts are recognized. Sincerely, Tim Evans More

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Having served 30 years in law enforcement and currently working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on community trust working for one of Oregon’s largest and most recognized companies, I understand the impact that reputation and word-of-mouth have on community trust and business success. My professional and personal circles are extensive, and I openly share both positive and negative service experiences. I believe it is essential that you are aware of my recent experience with Luis Lagunes, which ultimately prevented me from purchasing a vehicle from your dealership. After an excellent interaction with Product Specialist Angel Knutson, I was prepared to purchase a Toyota Tundra 1794 Edition on the spot. However, my interaction with Luis in the finance stage completely changed my decision. From the start, his demeanor was condescending. He presented initial numbers $6,000–$8,000 higher than my target, with add-ons I had already declined. Even after I restated my preferences, he offered a second set of numbers that still included unwanted extras and remained thousands above my range. This signaled to me that he was more focused on selling high-commission items than on meeting my needs or closing the sale. When discussing my trade-in, I felt that I was lowballed, with the justification being the cost of tire replacement. At one point, he stated that if I chose not to buy from Royal Moore Toyota, I would essentially be “taking a gamble” with Ram trucks due to their platform rear light issues and recalls. While competitive comparisons can be appropriate, the way this was delivered felt less like a helpful warning and more like a pressure tactic. His parting remarks — “I guess I better go get your keys” and “Well, I guess you can go buy your Ram now” — were sarcastic and dismissive. This not only undermined the trust Angel had built, but also left me feeling disrespected and unvalued as a customer. In just 20–30 minutes, the goodwill and intent to purchase that Angel had cultivated were erased. I share this feedback because if similar interactions occur with other customers, it will result in lost sales and long-term loyalty. More

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Thank you for taking the time to call me today and follow up regarding my recent visit. I appreciate the direct apology and your willingness to listen to my perspective. It’s clear from our conversation that up regarding my recent visit. I appreciate the direct apology and your willingness to listen to my perspective. It’s clear from our conversation that you take pride in the cultural changes Royal Moore Toyota has made over the years, and I respect the fact that you’ve been with the dealership for six years because of that commitment. As I mentioned, the experience I had with Luis did not align with the customer-first approach Angel shared with me during my visit. It was particularly disheartening because she had just finished explaining how the dealership works to eliminate the outdated, high-pressure culture — yet in finance, I experienced many of the very tactics she said were being weeded out. This was especially frustrating because Angel had already sold me on the 1794 during our test drive; at that point, it was simply up to finance to finalize the purchase. I understand that everyone can have an off moment, and this may not reflect Luis’s character in every interaction. Still, the impact was significant. As we discussed, I recommend using this as a teaching opportunity — both to address the specific behaviors I encountered and to reinforce with all staff what professionalism looks like, what is unnecessary to say in the sales process, and how intent versus impact can affect the customer experience. You also mentioned that you would be able to send me some numbers and available vehicles later today, given how busy things are right now. I appreciate your willingness to keep that door open, and I look forward to reviewing what you send when you have a chance. Thanks again for the call and for taking my feedback seriously. I hope it helps reinforce the positive culture that keeps customers coming back to Royal Moore Toyota. TIM EVANS More

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Sebastian was top tier! Made the experience comfortable and no pressure. His personality made the purchase so easy. I highly recommend him if you want someone who lets you t Made the experience comfortable and no pressure. His personality made the purchase so easy. I highly recommend him if you want someone who lets you take your time to make sure you get what you want. He was honest and transparent about numbers and I really appreciate that! No hassle or xx business. Very friendly and polite as well. I will always come to this dealership for my needs. More

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Asher, Luis and Jake hustled above and beyond to get us the best deal. We purchased two Riggs from them on the same weekend the best deal. We purchased two Riggs from them on the same weekend More

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Scott was very professional and efficient with helping me find a car and getting all the paper work prep and explained to me how the deal would go down 10/10 would recommend to others find a car and getting all the paper work prep and explained to me how the deal would go down 10/10 would recommend to others More

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