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Luis Lopez

Overview Reviews (8)

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Luis Lopez

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Luis Lopez

Product Specialist Assistant

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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8 Reviews

Overview Reviews (8)

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8 Reviews

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8 Reviews of Luis Lopez

March 28, 2024

Dealership Rating

Employee Rating

I only buy my cars from Lexus of Pembroke Pines. The reason is not only are they great cars, their service is impeccable! Find out for yourself! The reason is not only are they great cars, their service is impeccable! Find out for yourself! More

by marlin_deborah

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gustavo Palacio

Helpful 0

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Mar 28, 2024 -

Lexus of Pembroke Pines responded

Marlin, it's great to know you've had such positive experiences with us at Lexus of Pembroke Pines. We appreciate your loyalty and look forward to continuing our relationship in the future!

December 29, 2023

Dealership Rating

Employee Rating

Jeremy is my service advisor,, very knowledgeable and helpful with my need..the only service I find below par is car washing. helpful with my need..the only service I find below par is car washing. More

by don81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Andres Majerovicz, Marvens St Jean, Efrain Saavedra, Kelsey Vespe, Sofia De Cespedes, Edson Herrera, Kawain Swaby, Israel Rigaud

Helpful 0

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Dec 31, 2023 -

Lexus of Pembroke Pines responded

Don, we appreciate your feedback and are glad to know Jeremy has been helpful with your service needs at Lexus of Pembroke Pines. We'll take note about the car washing - we are always looking for ways to improve!

July 06, 2023

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Employee Rating

Friendly services. Good customer service. Will come back for my next car services. Thank you Good customer service. Will come back for my next car services. Thank you More

by shatwona

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carlos Rodriguez

Helpful 0

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Jul 06, 2023 -

Lexus of Pembroke Pines responded

Your trust and loyal business mean the world to us here at Lexus of Pembroke Pines! See you next time.

October 22, 2022

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Employee Rating

Professional, intuitive, friendly, modern, and a pleasure to deal with, Pembroke Lexus IS the best! Love my hybrid SUV. to deal with, Pembroke Lexus IS the best! Love my hybrid SUV. More

by 2017eliz

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mario F Padron, Steve Pastukhov, Luis Llorens

Helpful 0

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Oct 24, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

June 16, 2021

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Employee Rating

The entire process of selling my car and leasing was relatively easy. Ronald was a great sales rep. The environment is not as any car dealership, very easy going. No hassle for you to buy. Would recomme relatively easy. Ronald was a great sales rep. The environment is not as any car dealership, very easy going. No hassle for you to buy. Would recommend More

by EBONYALEE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ronald Hector , Ronald

Helpful 0

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Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Ebony! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Ronald. Drive safely in your new vehicle, and we hope to see you again down the road! - The Lexus of Pembroke Pines team

May 04, 2021

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Employee Rating

Came in for an oil change and was notified the brake were metal on metal (odd they have never made a grinding noise as we all know they do when metal on metal). The pricing on new brake pads was astronomical metal on metal (odd they have never made a grinding noise as we all know they do when metal on metal). The pricing on new brake pads was astronomical compared to other repair shops. More

by JIMAUDIT

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Helpful 0

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May 20, 2021 -

Lexus of Pembroke Pines responded

We use customer feedback to improve so I appreciate you reaching out. We pride ourselves on taking great care of our guests' vehicles for a fair value so I apologize that you were unsatisfied with our repair recommendations and prices. If you would like to discuss this more in-depth, I would be grateful to continue the conversation. Thank you. Osiris Barcelo - Service Manager - (954) 443-2332

April 28, 2021

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Employee Rating

The leasing of our rx350 was great. Yomar and Luis and the whole team were fantasic. I highly recommend Lexus of Pembroke Pines for any future customers. the whole team were fantasic. I highly recommend Lexus of Pembroke Pines for any future customers. More

by ED50

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Yomar Contreras , Yucel Genc

Helpful 0

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Apr 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Lexus of Pembroke Pines, and we will certainly let Yomar and Luis know that you appreciate their help. Enjoy the Lexus RX 350!

April 23, 2021

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Employee Rating

Much to busy to take care of customers. Purchased new Lexus rx350 and they can’t get me second key. I was told to come pick it hup and then told I would have to wait 2 hours Lexus rx350 and they can’t get me second key. I was told to come pick it hup and then told I would have to wait 2 hours More

by deeandrob

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Ronald Hector

Helpful 0

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May 11, 2021 -

Lexus of Pembroke Pines responded

We truly value our customers and I'm so sorry that this hadn't been reflected in your experience. Would you please call me when you have a free moment? I want to make sure that all of your concerns are addressed, but I won't be able to find your contact information from this review. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

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