Luis Resende

Purchased a CX5 in 2022, had to replace the transmission in 2024. Has had two AC blower motors replaced as well. Poor customer service from their service department. The manager of the service department di in 2024. Has had two AC blower motors replaced as well. Poor customer service from their service department. The manager of the service department dismissed me multiple times..is it because I’m a woman?! I had to bring my husband in for them to finally take the transmission issue seriously. Car only has 22k miles on it. More

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The sales, finance, and service teams are so good here. They make every effort to create a positive experience whether purchasing a vehicle or getting it serviced. They make every effort to create a positive experience whether purchasing a vehicle or getting it serviced. More

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Llevé mi Mazda CX-50 a Sport Mazda South para instalar un módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabaj módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabajo que no resolvió absolutamente nada, sino que el vehículo salió peor que como entró, con más códigos de error y sin ninguna configuración hecha correctamente, a pesar de que aseguraron lo contrario. Fui atendido por Luis Resende (Service Advisor) y el técnico fue Fernando Vissepo. Ambos dijeron que el trabajo había sido completado y que al menos estaba “configurado”, lo cual era totalmente falso. La verdad es que no solucionaron nada y el problema persiste. Lo más grave fue el trato recibido por el Service Director, Bob Suranovich, quien además de negarse a revisar la situación, fue altamente ofensivo, con un comportamiento prepotente, humillante, y con gestos completamente inaceptables. Nos habló de forma hostil, con desprecio total y sin ninguna disposición de ayudarnos. Literalmente nos dijo “I’m done with this” haciendo señas groseras con las manos. La experiencia fue abusiva, irrespetuosa y profundamente desagradable. Nos sentimos estafados y maltratados, y además obligados a pagar por un servicio que no se prestó como se prometió. Este tipo de comportamiento no representa lo que debería ser el servicio de una marca como Mazda. No recomiendo este lugar a nadie que valore su dinero, su tiempo y su dignidad. More

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Mustapha goes the “extra mile” to get you the best deal he can. He personally went to transport my new car from another dealership. His customer service is absolutely phenomenal. he can. He personally went to transport my new car from another dealership. His customer service is absolutely phenomenal. More

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went to dealership with starting problem turned out repolacement battery I received a day earlier from another source was not holding charge dealership diagnosed problem and solution was purchase of a repolacement battery I received a day earlier from another source was not holding charge dealership diagnosed problem and solution was purchase of a good battery More

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Excellent sales team always try to help the costumer looking for the best deal possible looking for the best deal possible More

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Over the course of 20 years I have been to many Mazda service centers and can honestly say Sport Mazda is simply the BEST. My service advisor truly exemplifies outstanding customer service, exceeding ex service centers and can honestly say Sport Mazda is simply the BEST. My service advisor truly exemplifies outstanding customer service, exceeding expectations and delivering a superior experience unmatched by any other service advisor I have dealt with. Luis deserves a huge raise and a promotion to oversee global customer service operations within the Mazda family. Along with Luis was his wonderful manager, Bob Suranovich, who made this possible. Luis made me feel as though I was a valuable customer and not some walking dollar sign. More

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I have been maintaining my vehicles here since 2018, the service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. service has always been great. My advisor Paul, Technician Eric and the rest of the team there do a fantastic job. More

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I recently visited Sport Mazda for service on my vehicle and had a great experience for start to finish. Luis from the service department was efficient and thorough, explaining everything. Highly recomm and had a great experience for start to finish. Luis from the service department was efficient and thorough, explaining everything. Highly recommend Sport Mazda... More

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The sales side of this business is excellent. The service side, that's the issue The service side, that's the issue More

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