Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

Contact Me
4.8
349 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

10 yrs, 2 mos

Industry Experience

28 yrs, 11 mos

Specialties & Trainings

Se habla Español

4.8

349 Reviews

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349 Reviews of Luis Rivera

September 19, 2025

Dealership Rating
Employee Rating

Called for a last minute oil change and tire rotation. They figured out a way to get me in. Very little wait time. More

by VSTOLCERS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller

Sep 19, 2025

Ray Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Chevrolet! Ray Scarpelli 3 ray3@rays-cars.com

September 17, 2025

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Excellent customer service and pricing! Worth the long drive every time! Makes for an easier and more comfortable experience when you know you can trust your salesman and dealership. More

by STEPHCASSA
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Borke, Arnold Hernandez

Sep 17, 2025

Ray Chevrolet responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

September 17, 2025

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Very helpful. Always try to do something to help the buyers .know Hugo from least 13 years. Very nice people More

by joezatarain
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Hugo Ayala, Ruperto Ayala

Sep 18, 2025

Ray Chevrolet responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ray Chevrolet! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

September 14, 2025

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Very cool and helpful, always nice service, attitude, respect , thanks Rupe and Hugo Ayala , thanks all team More

by joezatarain
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Recommend Dealer
Yes

Other Employees Tagged: Hugo Ayala, Ruperto Ayala

Sep 14, 2025

Ray Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

September 06, 2025

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Always a great experience at Ray! They are professional and curious at all times. Highly recommend Ray Chevrolet! More

by Mark Gomulka
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Liz Frohling

Sep 06, 2025

Ray Chevrolet responded

Thanks for sharing about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

September 05, 2025

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Excellent and timely service for my vehicles need of a new battery - thank you very much More

by AngelBaby
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Recommend Dealer
Yes
Sep 05, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

September 03, 2025

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The friendly service even if my appointment was later in the day. They accommodated to me schedule. More

by gabe2899
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2025

Ray Chevrolet responded

Thank you for choosing Ray Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

August 30, 2025

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They Suggested to use my rewards to save money on oil change. And I got a car wash More

by dbudnick123
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Recommend Dealer
Yes
Aug 30, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

August 11, 2025

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Always great service, Liz and her team are the best. Would recommend Ray Chevrolet to others. More

by Pat
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

August 07, 2025

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Employee Rating

Louie is the man! No hidden cost and work is done right the first time!! Walking through and running into Ray you will always get a smile and greetings. Real people re More

by charliebuck316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Ray Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ray Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

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