Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

Contact Me
4.8
370 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

10 yrs, 7 mos

Industry Experience

29 yrs, 4 mos

Specialties & Trainings

Se habla Español

4.8

370 Reviews

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370 Reviews of Luis Rivera

February 21, 2026

Dealership Rating
Employee Rating

Perfect sales person the person who take care of me and my purchase an excellent service when I come for service for my truck for a new key and fog I do really recommend these dealers for everyone. They ha More

by Jason carreno
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Recommend Dealer
Yes

Other Employees Tagged: Ed Dembski

Feb 22, 2026

Ray Chevrolet responded

It’s wonderful to know our Chevrolet sales staff provided such attentive support during your purchase. We’re pleased the service team quickly handled your Chevrolet 3500’s new key and fog light needs. Thank you for recommending us and we look forward to serving you again. Ray Scarpelli 3 ray3@rays-cars.com

February 17, 2026

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Great and frienly service as always, very happy to do bussiness with Ray, We'll be back! More

by lauravega143
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Villegas

Feb 17, 2026

Ray Chevrolet responded

Thank you for your kind words about our friendly service. We’re glad your Chevrolet Trax is running smoothly and look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

February 09, 2026

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Every part of the job went fine from the drop off to the pick up More

by FDMELL001
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Recommend Dealer
Yes
Feb 09, 2026

Ray Chevrolet responded

We’re pleased your Chevrolet Traverse service went smoothly from the initial drop off through pick up. Thanks for the five-star review.

February 01, 2026

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I’ve had a great experience with the Ray dealership. They’re on site services are wonderful, the staff is very friendly and knowledgeable. More

by michael_gaus
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Recommend Dealer
Yes

Other Employees Tagged: Chris Freibauer, TJ Burke

Feb 01, 2026

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

January 25, 2026

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Ray’s always does a great job. Their service department always is professional and comprehensive More

by SCERBICKE
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Recommend Dealer
Yes
Jan 26, 2026

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 ray3@rays-cars.com

January 05, 2026

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I have a gmc and it doesn’t matter they always take care of me can’t say enough good things about them if you’re having trouble they will take care of you More

by BONECOLLECTOR180
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Recommend Dealer
Yes

Other Employees Tagged: Liz Frohling

Jan 05, 2026

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

January 02, 2026

Dealership Rating
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Ray Chevrolet service department is the best in the area and will always recommend to all family and friends. Had me truck in and out on the same day and kept me updated throughout the whole process. Got me More

by Tim.lytle
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2026

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 ray3@rays-cars.com

December 13, 2025

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Amazing place and people! BEST PLACE TO BUY A CAR. They make everything so easy! More

by mejiaisabel
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, TJ Burke

Dec 13, 2025

Ray Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ray Scarpelli 3 ray3@rays-cars.com

December 12, 2025

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As always, the Ray Chevrolet team does a great job in taking care of my SUV. Thankyou!! More

by CKOFLER
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Recommend Dealer
Yes
Dec 12, 2025

Ray Chevrolet responded

Thanks for sharing about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

December 04, 2025

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Very pleased with the service. Luis was extremely helpful throughout the entire process and kept me informed along the way. I will use Ray chevy in the future. More

by tim_zimmerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Ray Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ray Chevrolet, we look forward to having you as a valued customer for many years to come! Ray Scarpelli 3 ray3@rays-cars.com

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