Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera | Page 3

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

Contact Me
4.8
395 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

11 yrs, 1 mo

Industry Experience

29 yrs, 10 mos

Specialties & Trainings

Se habla Español

4.8

395 Reviews

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395 Reviews of Luis Rivera

May 02, 2026

Dealership Rating
Employee Rating

Last oil change in September 2025 Ray employee my brakes need attention. My last oil change april 2026 said brakes good why are they pulling my leg? And I had new tires put on and left Ray chevrolet with lo More

by THOMASDREHOBL
Service Price Transparency
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Service Time
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Recommend Dealer
No
May 07, 2026

Ray Chevrolet responded

Providing a positive experience is our top priority, Thomas, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to our General Manager, George.

April 12, 2026

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Routine oil change and tire rotation. Everything throughout the process worked out perfectly. No apparent issues during my visit. More

by WENDILL
Service Price Transparency
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Recommend Dealer
Yes
Apr 12, 2026

Ray Chevrolet responded

Thank you for sharing your experience with your Chevrolet Tahoe’s oil change and tire rotation. We’re glad everything went smoothly during your visit. Luis and our service team appreciate your feedback and look forward to serving you again. Ray Scarpelli 3 ray3@rays-cars.com

March 09, 2026

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Luis Rivera he’s always very polite, respectful and always explain us, was going on with our car. More

by ktinajero67
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Recommend Dealer
Yes
Mar 09, 2026

Ray Chevrolet responded

We’re glad Luis was polite and respectful while explaining everything happening with your Chevrolet Traverse. Thank you for the five-star rating, and we look forward to helping you again. Ray Scarpelli 3 ray3@rays-cars.com

March 05, 2026

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This is the only dealership I bring my car to as they are always fast, honest, and so kind. More

by j.chappell2435
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Recommend Dealer
Yes
Mar 05, 2026

Ray Chevrolet responded

Thank you for choosing us for your Chevrolet Equinox service. We’re glad our quick, honest, and friendly approach keeps you coming back. We look forward to caring for your Equinox again. Ray Scarpelli 3 ray3@rays-cars.com

February 26, 2026

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Employee Rating

Geo and Cody are always helpful. But this probably be the last time I buy a car from Ray's More

by rita
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Mar 01, 2026

Ray Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your sales experience, Rita, feel free to contact us at your convenience. Ray Scarpelli 3 ray3@rays-cars.com

February 21, 2026

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Perfect sales person the person who take care of me and my purchase an excellent service when I come for service for my truck for a new key and fog I do really recommend these dealers for everyone. They ha More

by Jason carreno
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Recommend Dealer
Yes

Other Employees Tagged: Ed Dembski

Feb 22, 2026

Ray Chevrolet responded

It’s wonderful to know our Chevrolet sales staff provided such attentive support during your purchase. We’re pleased the service team quickly handled your Chevrolet 3500’s new key and fog light needs. Thank you for recommending us and we look forward to serving you again. Ray Scarpelli 3 ray3@rays-cars.com

February 17, 2026

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Great and frienly service as always, very happy to do bussiness with Ray, We'll be back! More

by lauravega143
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Villegas

Feb 17, 2026

Ray Chevrolet responded

Thank you for your kind words about our friendly service. We’re glad your Chevrolet Trax is running smoothly and look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

February 09, 2026

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Every part of the job went fine from the drop off to the pick up More

by FDMELL001
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Recommend Dealer
Yes
Feb 09, 2026

Ray Chevrolet responded

We’re pleased your Chevrolet Traverse service went smoothly from the initial drop off through pick up. Thanks for the five-star review.

February 01, 2026

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I’ve had a great experience with the Ray dealership. They’re on site services are wonderful, the staff is very friendly and knowledgeable. More

by michael_gaus
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Recommend Dealer
Yes

Other Employees Tagged: Chris Freibauer, TJ Burke

Feb 01, 2026

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

January 25, 2026

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Ray’s always does a great job. Their service department always is professional and comprehensive More

by SCERBICKE
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Recommend Dealer
Yes
Jan 26, 2026

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 ray3@rays-cars.com

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